The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/18/2014
1:41 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 01/13/2013 - 02/02/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) QUAL Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will we performing routing maintenance on the TIM QUAL system requiring a 5-10 minute outage during the maintenance period. PROD will not be affected.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to update our Identity Management software. Web users of the self help application and administrative application may experience connection resets during ... (more)
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:30 PM - 10:30 PM
XML Gateway maintenance (OS patching)
Service: XMLGateway
Description: XML Gateway service will be interrupted for a maximum of one hour, in order to apply patches to the Operating System of the production host (stutz.its.utexas.edu)
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to bring a new TIM server online. There will be no impact to running systems
3:00 PM - 5:00 PM
ITS Storage - DDN
Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window.
1:00 PM - 4:00 PM
uTexas Identity Manager (TIM) QUAL Maintenance
Service: uTexas Identity Manager (TIM)
Description: This will be an outage of the TIM QUAL system for routine maintenance. PROD will not be affected.
3:00 PM - 5:00 PM
ITS Storage - DDN
Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window.
6:00 PM - 8:00 PM
Austin DHCP storage maintenance
Description: The Austin DHCP Servers cluster storage will be migrated to a new LUN. The service will be unavailable for the duration.

The campus DHCP servers managed by ITS Networking are not affected by this ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: We will be upgrading all the host in our UT-V clusters to the 12202012 patch level. This will be a seamless upgrade, and customers will experience no noticeable downtime.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Production
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the production environment. Users should experience no interruption of service.
7:00 AM - 7:30 AM
Javamail migration to Linux
Service: Mainframe Email
Description: One out of three Javamail production servers will be migrated from Solaris (jmail3.its.utexas.edu) to Linux (jmail-p03.its.utexas.edu).

There should be no service interruption as the other two ... (more)
9:00 AM - 11:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
2:00 PM - 2:30 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. No service interruption is expected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: We will be upgrading all the host in our UT-V clusters to the 12202012 patch level. This will be a seamless upgrade, and customers will experience no noticeable downtime.
7:00 AM - 7:30 AM
MSSQL Maintenance - SQL01 - new time
Service: Microsoft SQL Server
Description: * moving 30 minutes earlier*

as part of ongoing maintenance operations, SQL Server SQL01 will be shutdown briefly during this maintenance window. All connecting client applications including ... (more)
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance on one of the redundant UDCC uplinks. Traffic will be gracefully migrated from the link before any work is completed, no outage is expected.
9:00 AM - 10:00 AM
Planned Maintenance for Central Credit Card Processing Web Site
Service: Central Credit Card Processing Web Site
Description: The IP of the service is being changed to route traffic to the new load balancing appliances. No outage or downtime is expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to bring two additional rows online for the data center network.

No outage is expected during the process.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: AEMS will undergo maintenance. Some or all AEMS will be unavailable for periods which depend upon the specific work being performed. In some cases, it may be necessary for users to restart their mail ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 4:00 PM
Annual UPS Preventative Maintenance
Service: FAC Facilities
Description: UDC-FAC Will be conducting Annual UPS Preventative Maintenance on UPS's at UDCB AND UDC A
This is non-impacting event.
5:00 PM - 6:00 PM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The Pype deployment interface will be down for up to 1 hour while an underlying service is moved from one machine to another. Deployed applications will be unaffected.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Production
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the production environment. Users should experience no interruption of service.
7:00 AM - 7:30 AM
Javamail + FTPMail prod host migration
Service: Mainframe Email
Description: The second of three Javamail/FTPMail servers will be migrated from Solaris (jmail2) to RHELinux (jmail-p02.its.utexas.edu).

No service interruption is expected as the other two
servers (jmail1, ... (more)
8:00 AM - 4:00 PM
Annual UPS Preventative Maintenance
Service: FAC Facilities
Description: UDC-FAC Will be conducting Annual UPS Preventative Maintenance on UPS's at UDCB AND UDC A
This is non-impacting event.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. No service interruption is expected.
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance. We don't anticipate any user impact.
10:00 PM - 11:55 PM
Web Central Maintenance
Service: Web Central
Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated.
3:00 PM - 5:00 PM
UTEBS Appliance Patching
Service: UT Enterprise Bulk Storage (UTEBS)
Description: Appliances will be patched. Maintenance is intended to be nondisruptive.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:45 AM
XML Gateway Java version update
Service: XMLGateway
Description: XML Gateway service will be interrupted for upto an hour, to update the version of Java used by the application.
6:45 AM - 7:45 AM
Planned maintenance on the Student Photo Roster
Service: Student Photo Roster
Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window.
1:00 PM - 3:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
11:00 PM - 11:59 PM
Update to JDK on myutbenefits
Service: My UT Benefits
Description: We will be updating the Java JDK to Java 7u11 on the mybenefits.its.utexas.edu servers
10:00 AM - 11:00 AM
Update of JDK for webagent & webapps
Service: UT Direct
Description: We will be updating the Java JDK to the latest point release on utdirect. No downtime or user impact is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 10:00 AM
Footprints Schedule Maintenance
Service: Footprints Incident Tracking System
Description: Footprints scheduled maintenance - OS or application patching and updates.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!