The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/22/2014
4:29 PM
Extended processing time on certain Canvas imports and exports
Under Investigation

2:33
Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!

10/22/2014
3:54 PM
RESOLVED: Emergency Maintenance for UTBackup Service
Service Restored

15:52
Maintenance is complete and normal operations have been restored.


1441
Some UTBackup customers may experience an interruption in service as SSL certificates are updated on some of the appliances. Backups will automatically resume when the appliances restart but any restorations will have to be manually restarted.

10/22/2014
3:33 PM
RESOLVED: Resnet and DHFS Network Down
Service Restored

15:30
Service to Resnet and DHFS networks has been restored.


Resnet and the DHFS networks are down. This affects all wired and wireless access in all residence halls. Networking staff are on-site and
working to restore services.
In addition, DHFS servers that are in their server room in the residence halls are also unavailable. This includes Bevo Bucks and services that
may use it (e.g. UT Print).


Resnet and the DHFS network are down. Networking staff are investigating. This affects all wired and wireless access in all residence halls.

10/22/2014
10:57 AM
RESOLVED:Multi Factor Authentication (Toopher) intermittent outages
Service Restored

10:47
The time window for these issues relate directly to the UT Direct maintenance event and code rollback that caused intermittent outages for UT Direct.


The ITS monitoring system has indicated that the Multi-factor Authentication service Toopher is experiencing intermittent outages this morning.  ITS Applications staff is monitoring the service and is contacting the vendor for more information.

10/22/2014
10:57 AM
RESOLVED: UTLogin monitoring reporting errors
Service Restored

10:49
The errors that we observed occurred in a time window that relate directly to the UT Direct maintenance and code rollback event that caused intermittent outages for UT Direct this morning.
http://www.utexas.edu/its/events/event/6681/
We believe that no customers, other than those on UT Direct, experienced any interruption in service from UTLogin.


UTLogin monitoring endpoints are reporting intermittent errors. ITS Applications staff is investigating.

10/22/2014
10:40 AM
Issues with Task Manager and Natural on the Web?
Under Investigation

1035
The changes made during this maintenance event for UT Direct have been rolled back as of 10:20AM.

There were intermittent disruptions to some components within UT Direct from 10:00 to this point.

10/21/2014
6:30 PM
RESOLVED: Some users experiencing Office 365 connectivity issues
Service Restored

6:26pm
Microsoft engineers report that the affected portion of Office 365 infrastructure has been repaired and returned to service.  Ongoing testing will be conducted by ITS Systems staff to ensure the quality of the service.  This issue can be considered resolved at this time.


5:00pm
Microsoft engineers have shifted Office 365 traffic to unaffected servers in an attempt to mitigate the impact of the issue on users.  We continue to recommend that users experiencing this issue use of the Outlook Web App (https://office365.austin.utexas.edu/).  ITS Systems staff will continue to monitor this issue and will provide further updates as they occur.  The next update will be posted at 7:00 PM.


4:00pm
Microsoft has determined that a portion of capacity that facilitates connections to Office 365 from desktop mail clients is degraded.  We continue to recommend that affected users make use of the Outlook Web App (https://office365.austin.utexas.edu/).  The next update will be posted at 5:00 PM.


3:00pm
Working with ITS Systems staff, Microsoft has determined that this issue is affecting connectivity for a large number of users in the Office 365 environment.  Microsoft engineers are investigating the root cause in pursuit of a resolution.
At this time, ITS recommends that users experiencing difficulties use the Outlook Web App (https://office365.austin.utexas.edu), which appears to be functioning correctly.  The next update will be posted at 4:00 PM.


2:07pm
ITS Systems Staff have opened a critical severity support case with Microsoft, and the investigation is ongoing.  Next update: 3:00 PM.


1:14pm
The ITS Help Desk has received calls from several users experiencing poor sync performance and/or issues connecting to mailboxes in Office 365.  ITS Systems staff are investigating, and are reaching out to Microsoft for additional support.

Past Service Interruptions

Upcoming Maintenance

<<< 12/16/2012 - 01/05/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Qual and Beta
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the Qual and Beta environments. Users should experience no interruption of service.
7:00 AM - 8:00 AM
Pype Network Maintenance Dry-run
Service: Python Production Environment (PyPE)
Description: The Pype service in TEST and the deployment interface will be unavailable from approximately 7am up to 8am as the Pype team tests their shutdown procedure for the January 6th network maintenance. ... (more)
8:00 AM - 9:00 AM
Quarterly JIRA OS Maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance on the third Tuesday of every third month.
8:00 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, December 18th from 8:00 - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, December 18th from 8:00 - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, December 18th from 8:00 - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
1:30 PM - 2:30 PM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 10:00 PM
Patching of Oracle Central RAC (OAASPROD)
Service: Oracle
Description: Install an Oracle database patch on OAASPROD in a rolling fashion. No service interruption is expected.
8:00 AM - 9:00 AM
UTForge Maintenance
Service: UTForge
Description: Security patches will be applied to the OS during this maintenance event.
Subversion will be available throughout the maintenance window.
Trac will be unavailable for a portion of the event.
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
10:30 PM - 11:45 PM
Emergency Maintenance - JIRA - Cat I MySQL
Service: Jira
Description: All instances of JIRA will be unavailable tonight 12/20/2012 from 10:30 PM to 11:45 PM due to the emergency maintenance event for Category I MySQL database.
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 8:00 AM
Network Maintenance for NFS file servers
Description: We will be performing network maintenance on the StoCon file servers in order to remedy existing issues with these file servers' network configuration. List of affected services includes:

* ... (more)
6:00 AM - 8:00 AM
UTForge Maintenance
Service: UTForge
Description: UTForge will be unavailable due to network maintenance.
6:00 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD and TEST Maintenance
Service: uTexas Identity Manager (TIM)
Description: In order to complete today's NFS file server maintenance, we will be conducting maintenance on TIM PROD and TEST. An approximate 10 minute outage for each service is expected.
10:00 AM - 5:00 PM
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 12:00 PM
Web Central Maintenance
Service: Web Central
Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!