The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/16/2014
1:53 PM
Emergency Maintenance for SQL01 April 17, 2014 from 7-8am
Unplanned Maintenance

ITS Database team will perform an emergency maintenance for SQL01 tomorrow morning from 7-8am.  SQL01 service will be unavailable during the maintenance window. This maintenance is to resolve an issue encounter from previous maintenance.
http://www.utexas.edu/its/alerts/event.php?id=5658

4/16/2014
1:42 PM
RESOLVED: UDC-B Oracle Inter Connect switch is down
Service Restored

This has been resolved


UDC-B Oracle Inter Connect switch is down. No service interruption is expected. Backup system may be impacted. System staff are investigating.

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
9:43 AM
UPDATE: Legacy VoIP Phones Partial Outage
Service Functioning, Temporary Solution in Place

“Some legacy VoIP system users experienced outages starting Mar 21 2014.  As of now, all known user data has been corrected.  We will continue respond to any additional issues as they are reported.  Until the permanent fix is in place, no feature changes, additions, or disconnect of the legacy VoIP service should be made.  Emergency cases will be handled.

“This is a worldwide data issue that the vendor is working to resolve. This application is on hold until further notice. ITS will update when the vendor releases an updated fix and procedure.”

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 12/15/2013 - 01/04/2014 >>>
All Day
AEMS: Expedited Non-Disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A critical update will be applied to the AEMS Exchange servers in a rolling, non-disruptive fashion.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 11:59 PM
Adobe Connect version 9.04D Upgrade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect Web Conferencing Service will be upgraded to a later maintenance release
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
5:00 PM - 6:00 PM
Course Instructor Survey planned maintenance
Description: This maintenance has been delayed at clients' request until further notice.

Course Instructor Survey stewards will be performing planned maintenance to deploy enhancements and bug fixes. A small ... (more)
5:00 PM - 6:00 PM
UT Direct Notifications expedited non-disruptive maintenance
Service: UT Direct Notifications
Description: Informational text will be added to several web pages in UT Direct Notifications.
5:30 PM - 6:30 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: On Wednesday, December 16, 2013, from 5:30 to 6:30 p.m., DEFINE Internals/Enterprise Workflow will undergo maintenance consisting of user-requested enhancements. No interruptions in experience are ... (more)
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
6:00 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
8:00 AM - 9:00 AM
JIRA Quarterly OS Maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance on the third Tuesday of every third month.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
11:00 AM - 12:00 PM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ) in order to transition the site's authentication to UTLogin. No interruption in service is expected.
12:01 PM - 1:00 PM
CBEVO improvements
Description: Stewards of the Credit by Examination system will be performing planned maintenance to deploy enhancements and bug fixes. A limited number of users might experience a brief interruption in service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 8:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: 12/18/2013
Start time: 6:00 AM
End time: 8:00 AM

Impact: This ... (more)
7:00 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: Networking will be completing maintenance on one of the routers in UDC-C to replace a malfunctioning line card that was removed from service previously.

The maintenance is expected to be non-... (more)
7:30 AM - 8:30 AM
Blackboard: Application server OS patching
Service: Blackboard
Description: We will be performing quarterly OS patching on the Blackboard application servers. They will need to be restarted in rotation for the changes to take affect. This will be done in such a way as to not ... (more)
7:30 AM - 8:00 AM
Footprints OS patching
Service: Footprints Incident Tracking System
Description: We will be patching the Footprints production application server. There will be a 5 - 10 minute outage prior to business hours to reboot the machine after patching.
7:30 AM - 4:00 PM
Campus outside fiber optic cabling work
Service: Cabling and Wiring
Description: ITS will be performing fiber optic cable work between NOCA and NOCB on 12/18/13 beginning at 7:30 a.m. and scheduled to be complete on the same day by 4:00 p.m. This work is not expected to impact ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
1:00 AM - 5:00 AM
Polycom Set Firmware update
Service: Voice Services (VoIP)
Description: Firmware update to Polycom SoundPoint IP Models 321,550,670 and 6000. Automatic deployment of vendor-provided firmware to resolve intermittent Message Waiting Indicator issue.
7:00 AM - 7:30 AM
MySQL maintenance for CAT1 and non-CAT1 services
Service: MySQL
Description: There will be a brief interruption in ITS Cat1 and non-CAT1 MySQL.

All services relying on these MySQL servers will have a brief interruption as the database servers are restarted.

This is a ... (more)
7:00 AM - 7:30 AM
XML Gateway - restart due to MySQL maintenance
Service: XMLGateway
Description: XML Gateway service may be affected by the planned restart of Cat 1 MySQL servers. Service interruption, if it happens, is expected to last less than 5 minutes.
7:30 AM - 4:00 PM
Campus outside fiber optic cabling work
Service: Cabling and Wiring
Description: ITS will be performing fiber optic cable work between NOCA and NOCB on 12/18/13 beginning at 7:30 a.m. and scheduled to be complete on the same day by 4:00 p.m. This work is not expected to impact ... (more)
10:00 AM - 12:00 PM
Blackboard Service Name Change
Service: Blackboard
Description: Blackboard currently answers at the address courses.utexas.edu.

At the request of the Center for Teaching and Learning:
During this maintenance, we will redirect courses.utexas.edu to a portal ... (more)
10:00 AM - 5:00 PM
QUAL ITS Central Oracle RAC Outage
Service: Oracle
Description: The ITS Central Oracle RAC database will be upgraded from Oracle 11.2.0.1 to 11.2.0.3. The upgrade process will last 7 hours. During these 7 hours of the upgrade, the system will be completely ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
6:00 PM - 8:00 PM
Session Border Controller patch application
Service: Voice Services (VoIP)
Description: Our VoIP vendor will apply a patch to the Session Border Controller (p/o the VoIP System). There should be no effect on customers as the system is redundant.
1:00 AM - 5:00 AM
Polycom Set Firmware update
Service: Voice Services (VoIP)
Description: Firmware update to Polycom SoundPoint IP Model 335. Automatic deployment of vendor-provided firmware to resolve intermittent Message Waiting Indicator issue
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 2:00 PM
Adobe Connect 9 Service Pack Upgrade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect WebConferencing Service will be upgraded to the latest service pack (version 9.11)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
1:00 PM - 5:00 PM
Production Standby ITS Central RAC - Expedited Non-Disruptive Maintenance
Service: Oracle
Description: Event Title: Production Standby ITS Central RAC Expedited Non-Disruptive Maintenance
Description: Production Standby ITS Central RAC will undergo non-disruptive maintenance that will
... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
10:00 AM - 5:00 PM
Production ITS Central Oracle RAC Software Upgrade
Service: Oracle
Description: The ITS Central Oracle RAC database will be upgraded from Oracle 11.2.0.1 to 11.2.0.3. The upgrade process will last 7 hours. During these 7 hours of the upgrade, the system will be completely ... (more)

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!