ITS Services Status
- 6/18/2013
4:24 PM - RESOLVED: UTmail: Account Management Tools Experiencing Issues
Service RestoredThis appears to be an isolated incident involving a small subset of users. Testing has concluded that the tools are functioning normally for the majority of users.
The Help Desk has been notified of the users affected and Systems is requesting support from the vendor.
This issue is resolved outside of these users. Please continue to contact the ITS Help Desk if you are experiencing issues with UTmail.
The Help Desk is getting reports of users getting errors when attempting to change their UTmail password. The most common error is “Oops, is not found in Google Apps. Please contact the ITS helpdesk.” This error, or others, may also appear when changing your Display Name or renaming your UTmail account via these tools.
Users that cannot access their UTmail accounts can call the ITS Help Desk, who can manually reset their passwords after identity verification.
The Systems team is aware of the issue and is investigating.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 9:00 AM - 12:00 PM | uTexas Enterprise Directory (TED) routine maintenance. Service: uTexas Enterprise Directory (TED) Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 6:00 AM - 8:00 AM | Network Maintenance for NFS file servers Description: We will be performing network maintenance on the StoCon file servers in order to remedy existing issues with these file servers' network configuration. List of affected services includes: * ... (more) |
| 6:00 AM - 8:00 AM | UTForge Maintenance Service: UTForge Description: UTForge will be unavailable due to network maintenance. |
| 6:00 AM - 7:00 AM | uTexas Identity Manager (TIM) PROD and TEST Maintenance Service: uTexas Identity Manager (TIM) Description: In order to complete today's NFS file server maintenance, we will be conducting maintenance on TIM PROD and TEST. An approximate 10 minute outage for each service is expected. |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 8:00 AM - 12:00 PM | Web Central Maintenance Service: Web Central Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated. |
| 12:00 AM - 6:00 AM | Blackboard Weekly Maintenance Service: Blackboard Description: Weekly maintenance event for Blackboard (courses.utexas.edu). The service may be degraded or down during this time. |
| 6:00 AM - 2:00 PM | Campus and Data Center Network Maintenance Service: Campus Network Description: Most services hosted in the University Data Center (UDC-C) may be unavailable or sporadically unavailable from 6:00 AM to 2:00 PM as important network maintenance takes place. Major service ... (more) |
| 6:00 AM - 2:00 PM | Maintenance Blackout for Netowork Maintenance Maintenance blackout window Description: No other maintenance should be scheduled at this time due to major network maintenance. |
| 6:00 AM - 2:00 PM | EMN$INET & EMN$HTML service interruption Service: Mainframe Email Maintenance blackout window Description: Mainframe email sent via the EMN$INET and EMN$HTML program, will not be transmitted during this time, because of scheduled campus network maintenance. |
| 6:00 AM - 2:00 PM | XML Gateway service interruption Service: XMLGateway Maintenance blackout window Description: The XML Gateway server will be taken down, due to scheduled campus network maintenance. |
| 7:30 AM - 1:30 PM | Mainframe maintenance window Service: Mainframe Description: The UT Austin mainframe will undergo planned maintenance Sunday morning beginning at approximately 7:30 AM and lasting approximately 6 hours into Sunday afternoon. UT Direct, applytexas.org, ... (more) |
| 7:00 AM - 7:30 AM | non-CAT1 MySQL upgrade - mysqldb.its.utexas.edu Service: MySQL Description: The completion of the MySQL upgrade process will occur at this time. There is expected to be only a short interruption in service during this maintenance event, and no action should be required from ... (more) |
| 4:00 PM - 5:00 PM | ERP Web Infrastructure Maintenance Window Service: ERP UI Web Infrastructure Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected. |
| 5:00 PM - 7:00 PM | DEFINE Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: DEFINE Internals/Enterprise workflow will undergo maintenance to install user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 9:00 PM - 11:00 PM | Document Repository PROD server OS patches Service: Document Repository Description: Document Repository system will be unavailable in production during an upgrade of Linux operating system on the doc repo servers. |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 12:00 AM - 6:00 AM | Blackboard Weekly Maintenance Service: Blackboard Description: Weekly maintenance event for Blackboard (courses.utexas.edu). The service may be degraded or down during this time. |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 9:00 AM - 10:00 AM | uTexas Identity Manager (TIM) QUAL Routine Maintenance Service: uTexas Identity Manager (TIM) Description: We will we performing routing maintenance on the TIM QUAL system requiring a 5-10 minute outage during the maintenance period. PROD will not be affected. |
| 6:30 AM - 7:00 AM | PROD uTexas Identity Manager (TIM) Routine Maintenance Service: uTexas Identity Manager (TIM) Description: We will be conducting routine maintenance to update our Identity Management software. Web users of the self help application and administrative application may experience connection resets during ... (more) |
| 6:00 PM - 10:00 PM | Wiki Service Monthly Maintenance Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more) |
| 9:00 AM - 11:00 AM | uTexas Enterprise Directory (TED) routine maintenance Service: uTexas Enterprise Directory (TED) Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 9:30 PM - 10:30 PM | XML Gateway maintenance (OS patching) Service: XMLGateway Description: XML Gateway service will be interrupted for a maximum of one hour, in order to apply patches to the Operating System of the production host (stutz.its.utexas.edu) |
| 9:00 AM - 10:00 AM | PROD uTexas Identity Manager (TIM) Routine Maintenance Service: uTexas Identity Manager (TIM) Description: We will be conducting routine maintenance to bring a new TIM server online. There will be no impact to running systems |
| 3:00 PM - 5:00 PM | ITS Storage - DDN Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window. |
| 1:00 PM - 4:00 PM | uTexas Identity Manager (TIM) QUAL Maintenance Service: uTexas Identity Manager (TIM) Description: This will be an outage of the TIM QUAL system for routine maintenance. PROD will not be affected. |
| 3:00 PM - 5:00 PM | ITS Storage - DDN Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window. |
| 6:00 PM - 8:00 PM | Austin DHCP storage maintenance Description: The Austin DHCP Servers cluster storage will be migrated to a new LUN. The service will be unavailable for the duration. The campus DHCP servers managed by ITS Networking are not affected by this ... (more) |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
