The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/19/2014
2:13 AM
RESOLVED: Reboot for PHAROS UTPrint server
Service Restored

2:11 AM
The PHAROS UTPrint server is back online with functioning services.  The server is accepting print jobs from clients, though it remains to be seen if this reboot resolved the issue for SOA.  For the purposes of campus notification, this maintenance is complete.


12:22 AM
The PHAROS UTPrint server will be rebooted shortly after 12:00AM Friday morning to complete periodic patching and resolve an EDI service problem related to School of Architecture printing.

Any persons attempting to print using UTPrint during this reboot/maintenance window will be denied at the output terminals and by the print client software.

The demands on the UTPrint service require rebooting and maintenance during off-peak hours.

I will followup to this list once the maintenance is complete and printing services are verified as properly restored (which may take several hours).

At the direction of Pharos, it will be necessary to apply a service pack for Uniprint 8.3 Revision 396 which will enable consistent printing from Windows 8.1 (a problem which becomes more apparent every day).  The application of this service pack relates to client packages created and distributed by the server and will not directly affect the Pharos Uniprint print service on the server.

9/18/2014
4:42 PM
RESOLVED: UT Direct PDF Generator
Service Restored

16:37
This is the FINAL update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Good news!  The bug with redirection has been fixed in Production.  We are considering this issue entirely closed, and there will be no further updates to this list.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

If you have specific concerns with the PDF Generator apart from UT Login, the team can be reached directly at pdfgen-admin@utlists.utexas.edu


14:17

ITS has placed a new version of PDF Generator into UT Direct in production as of about 11:15 AM today, and all Administrative Systems testing areas have reported success with it.

We believe this version fixes all reported problems.

There remains one known but rare bug: if you request a secured document but are not logged in, you will be prompted to login but not returned to the document.

You can still get the document by asking for it again after logging in, and many report that the browser’s “back” button works for this purpose.

ITS continues to work to correct this known bug.  Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

The next update will be Monday 9/22 at 2:00 PM or earlier as warranted.


11:15

ITS has placed a new version of UT Direct PDF Generator into the production UT Direct environment.

We believe this version fixes all reported problems. 

One known bug exists: If a secured document is requested and are you are not logged in, you will be prompted to login.  Instead of redirecting you back to your original request (and handing you the document), the you will be redirected to the UT Direct homepage.  ITS will continue to develop a fix for this condition.

An update will follow at 2:00 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

This issue will remain under investigation. 


10:14
ITS has placed a new version of UT Direct PDF Generator into the Qual UT Direct environment.  We are planning to release to Production UT Direct today.
Until then, ITS continues testing in the Qual UT Direct environment with assistance from groups that have reported problems from the University.
An update will follow at 2:00 PM, or earlier as warranted.
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:10
ITS has completed remediation and initial testing of a fix to the UT Direct PDF Generator. 
ITS will continue testing in development and qual UT Direct environments, with assistance from groups that have reported problems from the University.
An update will follow at 9/18 10AM, or earlier as warranted. 
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 12/02/2012 - 12/22/2012 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly service maintenance window for Campus WSUS. Service may be interrupted during this period.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We are planning internal maintenance on all of our systems. We expect no customer impact and no outage is planned.
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to install additional port capacity in the data center core and migrating redundant network links used by the row extension to the newly installed line card.
... (more)
9:00 AM - 2:00 PM
Virtual Servers emergency maintenance: Remove datastores
Service: Virtual Servers
Description: vSphere admins will be reclaiming datastores from the ESXi servers to hand back to the Storage admins.

No service interruption is anticipated.
5:00 PM - 6:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may find a very limited interruption in service.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:15 AM
FTPMail [QUAL] migration to Linux
Service: Mainframe Email
Description: There will be a short outage of FTPMail [QUAL] service, in order to migrate from Solaris to Linux hosts.

Natural programs that send emails by calling the EMN$MAIL module, will see a delay in email ... (more)
7:00 PM - 8:00 PM
Virtual Servers Maintenance Window
Service: Virtual Servers
Description: Non-client facing software on esxvctr01.austin.utexas.edu will be updated to the latest version. Access to vCenter and VM consoles will be unavailable while the server reboots. Virtual Machines will ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 1:00 PM
uTexas Identity Manager (TIM) QUAL Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting maintenance on the TIM QUAL system. There will be minimal interruptions during the testing of the maintenance. No production systems will be affected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 AM - 6:30 AM
WebSpace Emergency Maintenance
Service: WebSpace
Description: ITS Systems will be performing emergency maintenance on WebSpace on Wednesday, December 12, from 6:00 AM to 6:30 AM. During this time, the WebSpace service will be unavailable.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: DEFINE Internals/Enterprise workflow will undergo maintenance to install user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
2:30 PM - 4:30 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 6:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will undergo maintenance to install user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service during this maintenance ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Qual and Beta
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the Qual and Beta environments. Users should experience no interruption of service.
7:00 AM - 8:00 AM
Pype Network Maintenance Dry-run
Service: Python Production Environment (PyPE)
Description: The Pype service in TEST and the deployment interface will be unavailable from approximately 7am up to 8am as the Pype team tests their shutdown procedure for the January 6th network maintenance. ... (more)
8:00 AM - 9:00 AM
Quarterly JIRA OS Maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance on the third Tuesday of every third month.
8:00 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, December 18th from 8:00 - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, December 18th from 8:00 - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, December 18th from 8:00 - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
1:30 PM - 2:30 PM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 10:00 PM
Patching of Oracle Central RAC (OAASPROD)
Service: Oracle
Description: Install an Oracle database patch on OAASPROD in a rolling fashion. No service interruption is expected.
8:00 AM - 9:00 AM
UTForge Maintenance
Service: UTForge
Description: Security patches will be applied to the OS during this maintenance event.
Subversion will be available throughout the maintenance window.
Trac will be unavailable for a portion of the event.
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
10:30 PM - 11:45 PM
Emergency Maintenance - JIRA - Cat I MySQL
Service: Jira
Description: All instances of JIRA will be unavailable tonight 12/20/2012 from 10:30 PM to 11:45 PM due to the emergency maintenance event for Category I MySQL database.
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!