The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/21/2014
1:16 PM
Some users experiencing Office 365 connectivity issues
Under Investigation

1:14
The ITS Help Desk has received calls from several users experiencing poor sync performance and/or issues connecting to mailboxes in Office 365.  ITS Systems staff are investigating, and are reaching out to Microsoft for additional support.

10/20/2014
2:46 PM
RESOLVED:Phone and email support for Canvas down
Service Restored

2:45
Canvas Status Update
RESOLVED - Help request submission to Canvas Support functional via all methods again - 10/20/14
Email support is up and functional again. We have begun receiving email communication from Canvas users again and our own tests confirm functionality as well. All supported methods of help request submission are functioning as expected. We apologize for any frustration this caused your users.

Please don’t hesitate to contact us if you continue to experience an issue with any method of submitting a help request to Canvas Support.


2:05pm
Canvas Status Update
Users still unable to contact Canvas Support via email, works intermittently - 10/20/14
Zendesk is continuing to experience an issue with email processing causing issues with reaching Canvas Support via email. We have seen some emails make it through though it is still very intermittent at this time. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:32
Phone lines, webform help submissions and LiveChat support (for schools with chat support) remain functional; however, email support remains down. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:15
Phones back online; Users still unable to contact Canvas Support via email - 10/20/14
Phone lines are back up and functioning though email support is still down. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 15 minutes


12:54
We just became aware of a Zendesk issue that is preventing users from reaching Canvas Support via the support phone lines or via email. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re investigating the problem with Zendesk and will provide more information in the next 15 minutes.

10/18/2014
1:41 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 11/17/2013 - 12/07/2013 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:45 AM - 8:00 AM
UTLogin Expedited, Non-Disruptive Maintenance
Service: UTLogin
Description: UTLogin will undergo an expedited, non-disruptive maintenance at this time. Users should experience no interruption in service.
8:00 AM - 10:00 AM
ITS MySQL Service Maintenance
Service: MySQL
Description: The MySQL (non-CAT1) and MySQL (CAT-1) service will be patched/upgraded on both replication slave servers. Production servers will continue to function during this time.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
1:45 PM - 2:15 PM
CTL Credit by Exam system non-disruptive maintenance
Description: CTL Credit by Exam system modification for bug fix. Users have been notified and will not use the system during that time.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
8:00 AM - 4:00 PM
ActivePower UPS Annual PM
Service: University Data Center
Description: UDC-FAC and ActivePower will be performing annual PM's on ActivePower UPS's A1, A2, B1 & B2. This work is not expected to have any impact on redundant systems.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
9:00 AM - 11:00 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: Upgrading MSSQL passive cluster node on SQL01. Active node remains online and available during this maintenance.
1:30 PM - 3:30 PM
University Directory (White Pages) Routine Maintenance
Service: University Directory (White Pages)
Description: Planned software updates will be done on the University Directory (the White Pages). No service interruption is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
6:30 AM - 7:30 AM
Blackboard - Expidited non-disruptive
Service: Blackboard
Description: We will be updating database-side SQL for efficiency, using scripts supplied by the vendor.

There should be no user visible impact during the maintenance.
7:00 AM - 7:30 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: As part of a previous maintenance event, MSSQL Cluster SQL01 will be failed over to the second node. MSSQL services on SQL01 will be unavailable during a portion of this maintenance event.
8:00 AM - 4:00 PM
ActivePower UPS Annual PM
Service: University Data Center
Description: UDC-FAC and ActivePower will be performing annual PM's on ActivePower UPS's A1, A2, B1 & B2. This work is not expected to have any impact on redundant systems.
9:00 AM - 11:00 AM
Shibboleth (PROD) Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
9:00 AM - 11:00 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: Upgrading MSSQL passive cluster node on SQL01. Active node remains online and available during this maintenance.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
7:00 AM - 7:30 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: As part of a previous maintenance event, MSSQL Cluster SQL01 will be failed over to the second node. MSSQL services on SQL01 will be unavailable during a portion of this maintenance event.
7:00 AM - 9:00 AM
PyPE Application Maintenance
Service: Python Production Environment (PyPE)
Description: Upgrades and Updates to PyPE Servers and Administration Server
9:00 AM - 10:00 AM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM system. There will be a complete outage during the maintenance period.
10:00 AM - 1:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: 11/23/2013
Start time: 10:00 AM
End time: 1:00 PM

Impact: This ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 7:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
6:00 PM - 8:00 PM
Group E-Mail maintenance
Service: Group E-Mail
Description: Regular OS maintenance on Group Email. This will involve updating OS packages to their latest version. Service will be down for approximately 10 minutes.
6:00 AM - 8:00 AM
PyPE Deployment Interface Outage due to MYSQL Planned Outage
Service: Python Production Environment (PyPE)
Description: MYSQL Maintenance Planned Outage at this time. Service will be restored once MYSQL maintenance completes. PyPE servers (including PROD) will not be affected; however, PyPE-based apps that use MYSQL ... (more)
6:00 AM - 8:00 AM
MySQL (cat1 and non-cat1) Planned: Outage
Service: MySQL
Description: MySQL service for CAT1 and non-CAT1 environments will undergo disruptive maintenance that will impact production service availability.
6:00 AM - 8:00 AM
XML Gateway outage caused by MySQL outage
Service: XMLGateway
Description: XML Gateway service will be interrupted due to a planned outage of Cat 1 MySQL server, on which it depends.
6:00 AM - 8:00 AM
MySQL (cat1 and non-cat1) Planned: Outage
Service: MySQL
Description: MySQL will undergo disruptive maintenance that will impact production service availability.
6:00 AM - 8:00 AM
Expedited UT Lists database maintenance
Service: UT Lists
Description: The UT Lists mailing list service will be unavailable between 6:00 and 8:00 a.m. on Tuesday November 26th due to the recently announced MySQL database server maintenance scheduled for this timeframe.
6:00 AM - 8:00 AM
Web Central, Wikis, & Blogs affected by MySQL outage
Description: Several services will be affected by the MySQL outage. These services include Wikis, Blogs, and any application on Web Central that depends on MySQL. These services may be offline for the duration of ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
5:00 PM - 6:00 PM
Installation of CAS role to select MBX servers
Service: Austin Exchange Messaging Service
Description: The CAS (Client Access Server) role will be installed on EXMBX01 and EXDMBX01 to facilitate a possible future configuration change. This should have no end-user impact.
6:00 PM - 8:00 PM
SBC Code Verify
Service: Voice Services (VoIP)
Description: Our VoIP Vendor will load Session Border Controller software to resolve some outstanding issues. There should be no negative customer impact.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. No impact is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 8:00 AM
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 10:00 PM
Utdirect update to Java
Service: UT Direct
Description: We will be updating the Java JDK on utdirect, no downtime expected.
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
7:30 AM - 8:00 AM
remove MGMT route from F5 load balancers
Service: Core Load Balancing Services
Description: A route on the F5's MGMT interface is no longer needed and will be removed. The MGMT interface doesn't process production traffic. Service disruption is not expected.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Non-disruptive Core Mainteannce
Service: Campus Network
Description: Networking will be making configuration changes on the campus core routers. This is being done as an expedited, non-disruptive change.

The changes are not expected to impact any operations (... (more)
7:00 AM - 7:30 AM
Non-disruptive Data Center Router Maintenance
Service: University Data Center
Description: Networking will be conducting emergency maintenance on one of the routers in UDC-C to remove a malfunctioning line card from service. Network traffic has already been shut down on the affected line ... (more)
6:00 PM - 8:30 PM
Session Border Controller software upgrade
Service: Voice Services (VoIP)
Description: Our VoIP vendor will be installing updated software in our Session Border Controllers (p/o the VoIP system). We expect no customer impact as the systems are redundant.
9:00 AM - 10:00 AM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ) in order to migrate the site's authentication to UTLogin. No interruption in service is expected.
8:00 PM - 4:00 PM
SharePoint DB Server Migration
Service: SharePoint
Description: Planned overnight outage for approximately 12-18 hours. Database Server Migration.
7:00 AM - 9:00 AM
Blackboard - Emergency maintenance
Service: Blackboard
Description: We will be installing additional RAM into Blackboard's database server.

There will be some instability as we failover to Blackboard's standby database before the maintenance, and some when we fail ... (more)
8:00 PM - 4:00 PM
SharePoint DB Server Migration
Service: SharePoint
Description: Planned overnight outage for approximately 12-18 hours. Database Server Migration.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!