The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/30/2014
6:07 PM
RESOLVED: FC5 Network outage reported
Service Restored

All service has been restored. Future outages to repair the cause for the power loss will be planned.


A temporary power solution is in place, and the switches are all back online. Network access has been restored to FC5, including VoIP.


As of approximately 3:00 PM, the ITS Help Desk has received reports that all VoIP telephony in FC5 is offline. Departmental technical support contacts have been alerted.

7/30/2014
5:11 PM
RESOLVED: Emergency Maintenance: UT-V vCenter Restart
Service Restored

Maintenance completed successfully. vCenter was unavailable less than 5 minutes.


In order to implement a VMware recommended configuration change, UT-V’s production vCenter services will be restarted today at 5:00pm. There will be no service impact to running VMs. However, VM administrators will not be able to manage VMs via vCenter. Services should restored by 5:30pm.

7/29/2014
4:59 PM
On-Going UT-V Storage Issue
Under Investigation

4:58
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next scheduled update 8/1/2014 at 16:00.


17:00
The final host’s storage controller driver has been changed.
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next update 7/29/2014 at 17:00


10:01
The UT-V hosts are in the same state as last night. All UT-V hosts have had their storage controller driver changed except for one host in Commodity 2. The final host has only one VM and we will be working with the owner this morning to gracefully migrate the VM so that we can change the driver on the final host.
The Enterprise cluster (with only ITS VMs) did have a period of high storage latency early this morning and a host connection issue that lasted under 1 minute, however, we believe these are different issues at this point and have a case opened with the vendor.
The UT-V team continues to monitor the situation and a new host issue like we have been seeing will trigger a rollback to ESXi 5.1.


7/27/14 11:36 pm
The UT-V team has completed applying storage controller driver changes for all UT-V hosts with one exception in the Commodity 2 cluster. The final host has only one VM running on it that cannot be migrated. It will be addressed tomorrow after reaching out to the VM’s owner.

Next update by 10:00am.


7/27/14 8:38 pm
Vent17 is restored and affected services have been confirmed functional by service owners.

The UT-V team will be doing rolling reboots (transparent) to apply storage controller driver changes in the Commodity 2 and Enterprise clusters to further stabilize the environment. We do not expect any downtime for VMs.


7/27/14 7:51 pm
Vent17 is being restarted. We expect VMs to be back up by 8:15 at the latest.  Service owners should check their VMs for functionality.

Affected services include:
ApplyTx, Austin Disk, Java Mail, MyBenefits, PYPE, UTWeb, Texas Enterprise Directory


7/27/14 7:24 pm
Affected services for Vent12 include:

Apply Texas, DocRepo (Test), JavaMail, UTWeb, MSSQL, Austin Disk


7/27/14 7:16 pm
Vent12 is scheduled to be restarted at 7:15. We expect VMs to be back up by 7:45 at the latest.  Service owners should check their VMs for functionality.

Vent17 is currently scheduled to be restarted at 7:45.


7/27/14 6:15 pm
We are beginning the rollout of the driver change to the other UT-V clusters. The hosts experiencing issues will be restarted after ITS VM administrators have had a chance to attempt graceful VM shutdowns.


7/27/14 5:55 pm
The hosts have now stopped responding in vCenter. It does appear VMs beyond Austin Disk are affected. This cluster contains only ITS VMs.


Two hosts in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.


7/27/14 5:24 pm
Two hosts in the Enterprise cluster (which has not had the HBA driver change applied) are experiencing storage issues. The known impact is limited to Austin Disk Services at this point but may be wider.


July 27, 2014 2:52pm
The HBA drivers have been changed in the Commodity 1 cluster. It continues to operate stably. UT-V staff are monitoring the environment.


July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

Past Service Interruptions

Upcoming Maintenance

<<< 07/15/2012 - 08/04/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
6:00 AM - 2:00 PM
Data Center Fiber Maintenance
Service: University Data Center
Description: ITS networking will be performing maintenance on one of the fiber paths into the Data Center. This maintenance is being done to re-route fiber to improve network redundancy.

No customer impact is ... (more)
9:00 AM - 9:30 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: EID
Description: There will be a brief (one minute or so) service interruption during the maintenance period. There will be no PRODUCTION impact.
9:00 AM - 10:00 AM
Planned maintenance of beta.its.utexas.edu web service
Service: UT Direct Q/A environment
Description: Upgrade of security routines to version 8.
No downtime or interruption of service is expected.
6:00 PM - 6:30 PM
PyPE Deployment Interface Maintenance
Service: Python Production Environment (PyPE)
Description: The PyPE deployment interface will be taken down briefly to install a new cert issued by the MySQL admins last week. The downtime should last no more than a few minutes.

Deployed projects will be ... (more)
10:00 PM - 11:59 PM
Custom Unix Web Publishing Planned Maintenance
Service: Custom Web Publishing
Description: Routine maintenance for custom Unix based Web hosting services. During the maintenance window there will be brief periods of service unavailability for sites as work proceeds.

Affected custom Web ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
7:00 AM - 8:00 AM
Application Registry (AppReg) Maintenance
Description: The Application Registry (AppReg) will be unavailable on Wednesday, July 18, 2012 from 7am - 8am for system updates.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow associated application Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: On Wednesday, July 18, 2012, from 5 to 7 p.m., the mainframe application *TXINFO will undergo maintenance. A small percentage of users may experience a very limited interruption in service during ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
9:00 AM - 10:00 AM
Planned maintenance on dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Updating the security routines on the web server to fix a bug with empty or invalid data in cookies. No change in functionality.
No downtime or interruption of service expected.
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
9:00 AM - 10:00 AM
Emergency SAINT (selfscan) Maintenance
Service: Selfscan (SAINT)
Description: We will be performing emergency maintenance on selfscan to replace a failed hard drive.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:30 AM
Central RAC OAASPROD patching
Service: Oracle
Description: Install security patches and bug fixes on OAASPROD.
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: EID
Description: uTexas Identity Manager (TIM) will undergo routine maintenance. During the maintenance period, there will be an outage affecting mainframe transactions. The EID Self-Help Application and EID ... (more)
9:00 PM - 10:00 PM
PyPE Planned Maintenance
Service: Python Production Environment (PyPE)
Description: The PyPE service will undergo maintenance while the filer volumes used by the service are moved in preparation for a filer OS upgrade.

During this maintenance, the PyPE service will be completely ... (more)
10:00 PM - 11:59 PM
UTS Planned Maintenance
Service: Web Publishing on Unix
Description: Routine maintenance for the UTS Unix timesharing service (uts.cc.utexas.edu). UTS services including SSH/SFTP access, POP/IMAP email and individual account Web hosting will be unavailable while ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected.
5:00 PM - 5:15 PM
UT Direct planned migration
Service: UT Direct
Description: We removed references to T3N$USE2 from two of our modules; migrating them to PROD. We will also move a few old modules to the archive library.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
UDCC/UDCB Uplinks Migrating to NOCA Nexus Core
Service: University Data Center
Description: Impact:
Non-Disruptive, Large Scope

Change Description:
Migrate the redundant uplinks for UDCC N7K A/B, UDCC Service (out-of-band) A, and UDCB routers to the new Nexus NOC B core router. The ... (more)
9:00 AM - 11:00 AM
Central RAC OAASDEV DR Test
Service: Oracle
Description: Perform a database switchover from primary to standby and back on OAASDEV environment
5:00 PM - 6:00 PM
PNA Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on some of the PNA servers on Monday, July 30, from 5-6PM. During this maintenance, some PNA-related services will be unavailable. The affected services will ... (more)
6:00 PM - 7:00 PM
UTEBS storage controller reboot
Service: UT Enterprise Bulk Storage (UTEBS)
Description: A redundant storage controller that supports the UTEBS environment will be restarted. No customer impact is expected.
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
10:00 PM - 11:59 PM
RealMedia Streaming Service Maintenance
Service: Webcasts and Streaming Media
Description: Routine maintenance for RealMedia streaming services hosted at realaudio.cc.utexas.edu. Streaming media will be unavailable while maintenance is performed.
9:00 AM - 11:00 AM
Central RAC OAASQUAL DR Test
Service: Oracle
Description: Perform a database switchover from primary to standby and back on OAASQUAL environment
9:00 AM - 4:00 PM
UPS Battery Change - COM 27 & COM 10A
Service: FAC Facilities
Description: Planned Maintenance: UDC Will be replacing EATON Powerware UPS Batteries at COM 27 & COM 10A. This will be an all day event and non-impacting.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
7:00 AM - 8:00 AM
Planned maintenance on utdirect.utexas.edu web service
Service: UT Direct
Description: Updating the security routines on the web server to version 8. No change in functionality, bug fixes only.
No downtime or interruption of service expected.
7:00 AM - 8:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected.
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
6:00 AM - 10:00 AM
Blackboard Service Interruptions
Service: Blackboard
Description: There will be several short service interruptions (mostly around 3 minutes in length) during the posted storage maintenance, while the database fails over and then back.

For the most part the ... (more)
6:00 AM - 10:00 AM
Maintenance for the NFS file servers rosen/guilden
Service: Blackboard
Description: We will be upgrading the operating system on the file servers rosen.cc.utexas.edu and guilden.cc.utexas.edu for security and data integrity issues. The list of services this will affect includes:

... (more)
7:00 AM - 9:00 AM
Central RAC OAASPROD DR Test
Service: Oracle
Description: Perform a database switchover from primary to standby and back on OAASPROD environment
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)

We Can Help

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* Call us at 512-475-9400

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