The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/17/2014
3:26 PM
RESOLVED: Austin Active Directory Domain Controller (DC01) Reboot
Service Restored

3:24 PM
This emergency reboot completed successfully and resolved the issue observed.


8:56 AM
The Austin Active Directory domain controller DC01 will be rebooted at 9:00 AM in conjunction with an open support case with Microsoft.  No user impact is expected.  Some technical staff may need to reconnect management tools that are directly bound to DC01.

9/17/2014
12:24 PM
UT Direct PDF Generator
Under Investigation

12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/17/2014
12:20 PM
RESOLVED. VoIP Switch Outage
Service Restored

The VoIP outage has been resolved.  No action is needed by the end users.  We are investigating the underlying cause with the vendor. 


We have received reports that new VoIP phones are down.  ITS-Networking & Telecommunications are currently investigating the problem, that appears to be campus wide.

9/16/2014
9:35 PM
RESOLVED: Media recording in Canvas not working currently
Service Restored

Our DevOps team has resolved the issue that was preventing users from recording media comments in Canvas. The media tool is functioning normally again. We appreciate your patience while we investigated and resolved this issue.


Users cannot record new media comments in Canvas currently. The recording tool in the rich content editor attempts to connect for awhile, and then an error message is returned. Our DevOps team is working on the problem; we’ll provide an update in 15 minutes.

We apologize for the inconvenience to your users. Our testing shows that playing back media is working fine, and we’ll work to get the recording function back online ASAP.

9/16/2014
5:33 PM
RESOLVED: Expedited non-disruptive maintenance (AEMS/MSOL)
Service Restored

17:29
Maintenance is complete.


A minor configuration change to our Office 365 MSOL (Azure AD) instance is being made to pre-empt a potential issue.  No user impact will occur.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 07/20/2014 - 08/09/2014 >>>
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
7:00 PM - 11:59 PM
SYSVOL migration to DFSR
Service: Austin Active Directory
Description: SYSVOL will be migrated to use DFSR for replication. Any changes made to Group Policy Objects during this maintenance will be lost.
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
9:00 AM - 4:00 PM
MSSQL SQL01: Passive node maintenance
Service: Microsoft SQL Server
Description: MSSQL SQL01 passive node (DB02) will undergo two non-disruptive maintenance on July 21. No interruption in service is expected.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
11:00 AM - 12:00 PM
UTmail Signup Portal Maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
7:00 AM - 8:00 AM
XML Gateway PROD - quarterly host OS patching
Service: XMLGateway
Description: XML Gateway service will be interrupted, for about 15 minutes, while the PROD host's OS receives quarterly patches.
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
7:00 AM - 8:00 AM
Central Web Authentication maintenance in Qual UT Direct
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will have a short non-disruptive maintenance at 7:00AM on July 22nd. No impact to users is anticipated.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
10:00 AM - 12:00 PM
UTmail Signup Portal Expedited Maintenance
Service: UTmail
Description: ITS will be performing expedited maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
3:30 PM - 4:00 PM
UTmail Signup Portal Expedited Maintenance
Service: UTmail
Description: ITS will be performing expedited maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
7:30 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS-DD will undergo minor maintenance related to UTLogin configurations. Brief service interruption may occur.
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
8:00 AM - 9:00 AM
UTForge monthly application maintenance
Service: UTForge
Description: The UTForge service will undergo application maintenance monthly on the fourth Thursday from 8 - 9 a.m. Subversion and Trac will be available throughout this maintenance event.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
9:00 AM - 10:00 AM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
9:00 AM - 9:30 AM
Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: There may be connection resets during the maintenance, but there will be no outage.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting maintenance which will cause a 30 minute outage on the TIM PROD system.
11:00 AM - 3:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 7/26/2014
Start time: 11:00 AM
End time: 3:00 PM

Impact: This ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:00 PM
Update to DMG
Service: UT Direct development environment
Description: the file migration utility DMG will be updated to account for changes to infrastructure
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
7:00 AM - 8:00 AM
Central Web Authentication maintenance in Beta UT Direct
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will have a short non-disruptive maintenance at 7:00AM on July 29th. No impact to users is anticipated.
7:15 AM - 8:15 AM
Virtual ID Card Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, July 29th from 7:15am - 8:15am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 8:15 AM
Student Photo Roster Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, July 29th from 7:15am - 8:15am the Student Photo Roster will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 8:15 AM
ID Photo Gateway Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, July 29th from 7:15am - 8:15am the ID Photo Gateway will undergo routine maintenance. Users should experience no interruption in service.
5:30 PM - 6:30 PM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system.

Date: 7/29/2014
Start time: 5:30pm
End time: 6:30pm

Impact: There will be no interruption to authentication services. ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
12:00 PM
Course Instructor Survey non-disruptive maintenance
Description: Migrate changes to batch job which prints CIS labels.
12:01 PM - 1:00 PM
CTL's Credit by Exam system maintenance
Description: CTL's credit by exam system, including the Test Registration system, will undergo maintenance. Users may experience a brief interruption in service.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
6:30 AM - 7:30 AM
TRAC maintenance
Service: Technical Resource Account Control (TRAC)
Description: Changes will be made to the TRAC services listing. Brief interruption of service will occur.
6:30 AM - 7:00 AM
Two Factor Authentication System Routine Software Updates
Service: Two Factor Authentication
Description: Routine software updates will be applied during this time. The system will be briefly unavailable during the maintenance.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
8:00 AM - 12:00 PM
Footprints Maintenance - ITS Incident Management
Service: Footprints Incident Tracking System
Description: Configuration changes for on-boarding ITS Networking to Footprints.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every first Tuesday monthly.
7:00 AM - 4:00 PM
NOC A Generator service
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance: A temporary roll up generator is being removed while the fixed generator at UDC A is installed. If you have any questions or concerns with this maintenance ... (more)
7:00 AM - 8:00 AM
Central Web Authentication Maintenance on DPDev1
Service: Central Web Authentication (CWA)
Description: There will be a short non-disruptive maintenance of Central Web Authentication on DPDev1 at 7:00AM on August 5th. No impact to users is anticipated.
8:00 AM - 9:00 AM
beta.dp.utexas.edu Utlogin maintenance
Service: UT Direct development environment
Description: The beta server of utdirect will be migrated to utlogin
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting disruptive maintenance on the TIM TEST system. There will be about a one hour outage during the maintenance.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:00 AM - 8:00 AM
Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
7:00 AM - 8:30 AM
Credit Card Processing updates for PCI compliance
Service: Central Credit Card Processing Web Site
Description: The Credit Card Processing systems will have changes made to them to continue meeting PCI Compliance
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
8:00 AM - 5:00 PM
Emergency Non-Disruptive Maintenance - UPS & Battery PMs
Service: University Data Center
Description: Bi-Annual UPS PMs. These will be performed on the Eaton Powerware UPSs located in NOC-A and UDC-B. FP# 311218
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
6:30 PM - 7:30 PM
(VoIP) Gather SBC traces
Service: Voice Services (VoIP)
Description: Expedited non-disruptive maintenance. The vendor wishes to gather traces from the Session Border Controller (SBC) to assist with troubleshooting a known issue. We do not expect this to affect ... (more)
9:30 PM - 11:30 PM
Document Repository - quarterly PROD host patching
Service: Document Repository
Description: There may be very short interruptions in service, while the Operating System of Doc Repo PROD hosts receive their quarterly patches, serially.
8:00 AM - 5:00 PM
Emergency Non-Disruptive Maintenance - UPS & Battery PMs
Service: University Data Center
Description: Bi-Annual UPS PMs. These will be performed on the Eaton Powerware UPSs located in NOC-A and UDC-B. FP# 311218
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!