The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/31/2014
9:51 PM
RESOLVED: Box service is currently down
Service Restored

The Box service for UT Austin has returned to normal.
The Box status page hasn’t yet been updated as of 21:45, but the service is once again functioning.


Box is currently experiencing a technical issue. The initial description of the issue is as follows:
“As of 6:45 pm PDT, Box is down for all services. Customers may see this in their browser: ‘Sorry we can’t access that page.’
“Our engineers are actively working towards a resolution. We will inform you as soon as we have more information on this issue and a projected time to resolution.
“Updates are also available at status.box.com
“Thank you for your patience.”

7/31/2014
3:46 PM
RESOLVED: Emergency Maintenance on UTLogin
Service Restored

Emergency maintenance is complete. System functionality has returned to normal.

We have determined that this issue affected a portion of UTLogin customers. The duration of the issue was approximately from 3:17PM – 3:29PM.

IAM staff is investigating the root cause of the issue.


Our monitoring system indicates that one of the UTLogin servers is experiencing issues. We will be restarting it shortly.

We have not yet determined if this issue is impacting customers.

IAM staff is investigating the issue. 


We are experiencing issues with UTLogin.  System staff is being engaged.

7/29/2014
4:59 PM
On-Going UT-V Storage Issue
Under Investigation

4:58
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next scheduled update 8/1/2014 at 16:00.


17:00
The final host’s storage controller driver has been changed.
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next update 7/29/2014 at 17:00


10:01
The UT-V hosts are in the same state as last night. All UT-V hosts have had their storage controller driver changed except for one host in Commodity 2. The final host has only one VM and we will be working with the owner this morning to gracefully migrate the VM so that we can change the driver on the final host.
The Enterprise cluster (with only ITS VMs) did have a period of high storage latency early this morning and a host connection issue that lasted under 1 minute, however, we believe these are different issues at this point and have a case opened with the vendor.
The UT-V team continues to monitor the situation and a new host issue like we have been seeing will trigger a rollback to ESXi 5.1.


7/27/14 11:36 pm
The UT-V team has completed applying storage controller driver changes for all UT-V hosts with one exception in the Commodity 2 cluster. The final host has only one VM running on it that cannot be migrated. It will be addressed tomorrow after reaching out to the VM’s owner.

Next update by 10:00am.


7/27/14 8:38 pm
Vent17 is restored and affected services have been confirmed functional by service owners.

The UT-V team will be doing rolling reboots (transparent) to apply storage controller driver changes in the Commodity 2 and Enterprise clusters to further stabilize the environment. We do not expect any downtime for VMs.


7/27/14 7:51 pm
Vent17 is being restarted. We expect VMs to be back up by 8:15 at the latest.  Service owners should check their VMs for functionality.

Affected services include:
ApplyTx, Austin Disk, Java Mail, MyBenefits, PYPE, UTWeb, Texas Enterprise Directory


7/27/14 7:24 pm
Affected services for Vent12 include:

Apply Texas, DocRepo (Test), JavaMail, UTWeb, MSSQL, Austin Disk


7/27/14 7:16 pm
Vent12 is scheduled to be restarted at 7:15. We expect VMs to be back up by 7:45 at the latest.  Service owners should check their VMs for functionality.

Vent17 is currently scheduled to be restarted at 7:45.


7/27/14 6:15 pm
We are beginning the rollout of the driver change to the other UT-V clusters. The hosts experiencing issues will be restarted after ITS VM administrators have had a chance to attempt graceful VM shutdowns.


7/27/14 5:55 pm
The hosts have now stopped responding in vCenter. It does appear VMs beyond Austin Disk are affected. This cluster contains only ITS VMs.


Two hosts in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.


7/27/14 5:24 pm
Two hosts in the Enterprise cluster (which has not had the HBA driver change applied) are experiencing storage issues. The known impact is limited to Austin Disk Services at this point but may be wider.


July 27, 2014 2:52pm
The HBA drivers have been changed in the Commodity 1 cluster. It continues to operate stably. UT-V staff are monitoring the environment.


July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

Past Service Interruptions

Upcoming Maintenance

<<< 11/17/2013 - 12/07/2013 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:45 AM - 8:00 AM
UTLogin Expedited, Non-Disruptive Maintenance
Service: UTLogin
Description: UTLogin will undergo an expedited, non-disruptive maintenance at this time. Users should experience no interruption in service.
8:00 AM - 10:00 AM
ITS MySQL Service Maintenance
Service: MySQL
Description: The MySQL (non-CAT1) and MySQL (CAT-1) service will be patched/upgraded on both replication slave servers. Production servers will continue to function during this time.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
1:45 PM - 2:15 PM
CTL Credit by Exam system non-disruptive maintenance
Description: CTL Credit by Exam system modification for bug fix. Users have been notified and will not use the system during that time.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
8:00 AM - 4:00 PM
ActivePower UPS Annual PM
Service: University Data Center
Description: UDC-FAC and ActivePower will be performing annual PM's on ActivePower UPS's A1, A2, B1 & B2. This work is not expected to have any impact on redundant systems.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
9:00 AM - 11:00 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: Upgrading MSSQL passive cluster node on SQL01. Active node remains online and available during this maintenance.
1:30 PM - 3:30 PM
University Directory (White Pages) Routine Maintenance
Service: University Directory (White Pages)
Description: Planned software updates will be done on the University Directory (the White Pages). No service interruption is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
6:30 AM - 7:30 AM
Blackboard - Expidited non-disruptive
Service: Blackboard
Description: We will be updating database-side SQL for efficiency, using scripts supplied by the vendor.

There should be no user visible impact during the maintenance.
7:00 AM - 7:30 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: As part of a previous maintenance event, MSSQL Cluster SQL01 will be failed over to the second node. MSSQL services on SQL01 will be unavailable during a portion of this maintenance event.
8:00 AM - 4:00 PM
ActivePower UPS Annual PM
Service: University Data Center
Description: UDC-FAC and ActivePower will be performing annual PM's on ActivePower UPS's A1, A2, B1 & B2. This work is not expected to have any impact on redundant systems.
9:00 AM - 11:00 AM
Shibboleth (PROD) Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
9:00 AM - 11:00 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: Upgrading MSSQL passive cluster node on SQL01. Active node remains online and available during this maintenance.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
7:00 AM - 7:30 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: As part of a previous maintenance event, MSSQL Cluster SQL01 will be failed over to the second node. MSSQL services on SQL01 will be unavailable during a portion of this maintenance event.
7:00 AM - 9:00 AM
PyPE Application Maintenance
Service: Python Production Environment (PyPE)
Description: Upgrades and Updates to PyPE Servers and Administration Server
9:00 AM - 10:00 AM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM system. There will be a complete outage during the maintenance period.
10:00 AM - 1:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: 11/23/2013
Start time: 10:00 AM
End time: 1:00 PM

Impact: This ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 7:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
6:00 PM - 8:00 PM
Group E-Mail maintenance
Service: Group E-Mail
Description: Regular OS maintenance on Group Email. This will involve updating OS packages to their latest version. Service will be down for approximately 10 minutes.
6:00 AM - 8:00 AM
PyPE Deployment Interface Outage due to MYSQL Planned Outage
Service: Python Production Environment (PyPE)
Description: MYSQL Maintenance Planned Outage at this time. Service will be restored once MYSQL maintenance completes. PyPE servers (including PROD) will not be affected; however, PyPE-based apps that use MYSQL ... (more)
6:00 AM - 8:00 AM
MySQL (cat1 and non-cat1) Planned: Outage
Service: MySQL
Description: MySQL service for CAT1 and non-CAT1 environments will undergo disruptive maintenance that will impact production service availability.
6:00 AM - 8:00 AM
XML Gateway outage caused by MySQL outage
Service: XMLGateway
Description: XML Gateway service will be interrupted due to a planned outage of Cat 1 MySQL server, on which it depends.
6:00 AM - 8:00 AM
MySQL (cat1 and non-cat1) Planned: Outage
Service: MySQL
Description: MySQL will undergo disruptive maintenance that will impact production service availability.
6:00 AM - 8:00 AM
Expedited UT Lists database maintenance
Service: UT Lists
Description: The UT Lists mailing list service will be unavailable between 6:00 and 8:00 a.m. on Tuesday November 26th due to the recently announced MySQL database server maintenance scheduled for this timeframe.
6:00 AM - 8:00 AM
Web Central, Wikis, & Blogs affected by MySQL outage
Description: Several services will be affected by the MySQL outage. These services include Wikis, Blogs, and any application on Web Central that depends on MySQL. These services may be offline for the duration of ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
5:00 PM - 6:00 PM
Installation of CAS role to select MBX servers
Service: Austin Exchange Messaging Service
Description: The CAS (Client Access Server) role will be installed on EXMBX01 and EXDMBX01 to facilitate a possible future configuration change. This should have no end-user impact.
6:00 PM - 8:00 PM
SBC Code Verify
Service: Voice Services (VoIP)
Description: Our VoIP Vendor will load Session Border Controller software to resolve some outstanding issues. There should be no negative customer impact.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. No impact is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 8:00 AM
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 10:00 PM
Utdirect update to Java
Service: UT Direct
Description: We will be updating the Java JDK on utdirect, no downtime expected.
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
7:30 AM - 8:00 AM
remove MGMT route from F5 load balancers
Service: Core Load Balancing Services
Description: A route on the F5's MGMT interface is no longer needed and will be removed. The MGMT interface doesn't process production traffic. Service disruption is not expected.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Non-disruptive Core Mainteannce
Service: Campus Network
Description: Networking will be making configuration changes on the campus core routers. This is being done as an expedited, non-disruptive change.

The changes are not expected to impact any operations (... (more)
7:00 AM - 7:30 AM
Non-disruptive Data Center Router Maintenance
Service: University Data Center
Description: Networking will be conducting emergency maintenance on one of the routers in UDC-C to remove a malfunctioning line card from service. Network traffic has already been shut down on the affected line ... (more)
6:00 PM - 8:30 PM
Session Border Controller software upgrade
Service: Voice Services (VoIP)
Description: Our VoIP vendor will be installing updated software in our Session Border Controllers (p/o the VoIP system). We expect no customer impact as the systems are redundant.
9:00 AM - 10:00 AM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ) in order to migrate the site's authentication to UTLogin. No interruption in service is expected.
8:00 PM - 4:00 PM
SharePoint DB Server Migration
Service: SharePoint
Description: Planned overnight outage for approximately 12-18 hours. Database Server Migration.
7:00 AM - 9:00 AM
Blackboard - Emergency maintenance
Service: Blackboard
Description: We will be installing additional RAM into Blackboard's database server.

There will be some instability as we failover to Blackboard's standby database before the maintenance, and some when we fail ... (more)
8:00 PM - 4:00 PM
SharePoint DB Server Migration
Service: SharePoint
Description: Planned overnight outage for approximately 12-18 hours. Database Server Migration.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!