The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/29/2014
5:29 PM
FC5 Network outage reported
Service Functioning, Temporary Solution in Place

A temporary power solution is in place, and the switches are all back online. Network access has been restored to FC5, including VoIP.


As of approximately 3:00 PM, the ITS Help Desk has received reports that all VoIP telephony in FC5 is offline. Departmental technical support contacts have been alerted.

7/29/2014
4:59 PM
On-Going UT-V Storage Issue
Under Investigation

4:58
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next scheduled update 8/1/2014 at 16:00.


17:00
The final host’s storage controller driver has been changed.
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next update 7/29/2014 at 17:00


10:01
The UT-V hosts are in the same state as last night. All UT-V hosts have had their storage controller driver changed except for one host in Commodity 2. The final host has only one VM and we will be working with the owner this morning to gracefully migrate the VM so that we can change the driver on the final host.
The Enterprise cluster (with only ITS VMs) did have a period of high storage latency early this morning and a host connection issue that lasted under 1 minute, however, we believe these are different issues at this point and have a case opened with the vendor.
The UT-V team continues to monitor the situation and a new host issue like we have been seeing will trigger a rollback to ESXi 5.1.


7/27/14 11:36 pm
The UT-V team has completed applying storage controller driver changes for all UT-V hosts with one exception in the Commodity 2 cluster. The final host has only one VM running on it that cannot be migrated. It will be addressed tomorrow after reaching out to the VM’s owner.

Next update by 10:00am.


7/27/14 8:38 pm
Vent17 is restored and affected services have been confirmed functional by service owners.

The UT-V team will be doing rolling reboots (transparent) to apply storage controller driver changes in the Commodity 2 and Enterprise clusters to further stabilize the environment. We do not expect any downtime for VMs.


7/27/14 7:51 pm
Vent17 is being restarted. We expect VMs to be back up by 8:15 at the latest.  Service owners should check their VMs for functionality.

Affected services include:
ApplyTx, Austin Disk, Java Mail, MyBenefits, PYPE, UTWeb, Texas Enterprise Directory


7/27/14 7:24 pm
Affected services for Vent12 include:

Apply Texas, DocRepo (Test), JavaMail, UTWeb, MSSQL, Austin Disk


7/27/14 7:16 pm
Vent12 is scheduled to be restarted at 7:15. We expect VMs to be back up by 7:45 at the latest.  Service owners should check their VMs for functionality.

Vent17 is currently scheduled to be restarted at 7:45.


7/27/14 6:15 pm
We are beginning the rollout of the driver change to the other UT-V clusters. The hosts experiencing issues will be restarted after ITS VM administrators have had a chance to attempt graceful VM shutdowns.


7/27/14 5:55 pm
The hosts have now stopped responding in vCenter. It does appear VMs beyond Austin Disk are affected. This cluster contains only ITS VMs.


Two hosts in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.


7/27/14 5:24 pm
Two hosts in the Enterprise cluster (which has not had the HBA driver change applied) are experiencing storage issues. The known impact is limited to Austin Disk Services at this point but may be wider.


July 27, 2014 2:52pm
The HBA drivers have been changed in the Commodity 1 cluster. It continues to operate stably. UT-V staff are monitoring the environment.


July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

Past Service Interruptions

Upcoming Maintenance

<<< 02/17/2013 - 03/09/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 1:00 AM
Planned maintenance for SQL01
Service: Microsoft SQL Server
Description: ITS SQL Server sql01.austin.utexas.edu will undergo scheduled maintenance. Applications utilizing this service (including ITS Sharepoint 2010) will be temporarily unavailable during portions of this ... (more)
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. Mainframe users of the TEST TIM system may experience two 5-10 minute outages during the maintenance period.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
5:30 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 AM - 11:00 AM
Planned maintenance of PDF Generator on Feb 21, 10 am to 11 am
Service: PDF Generator
Description: PDF Generator Java code signing certificate will be renewed during this maintenance. No service interruption is expected.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 11:59 AM
Web Central Patch Maintenance
Service: Web Central
Description: Servers associated with www.utexas.edu, UTS and custom Unix Web hosting will undergo routine patch maintenance.

At various times during the maintenance window, access to www.utexas.edu, UTS and ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: This maintenance will update the utdirect package for the most recent version of the client tools, 26.3.4-rc4. The deployment interface will be briefly unavailable but deployed applications will be ... (more)
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM systems. Users of the EID Self Help Application or the EID Administrative Application may experience connection resets during the ... (more)
7:00 AM - 8:00 AM
Planned Apollo Maintenance in PROD
Service: Apollo
Description: Routine maintenance will take place in PROD to fix a problem with group member management in Apollo Lite. No downtime is expected.
8:00 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, February 26th from 8:00-8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, February 26th from 8:00-8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 9:00 AM
JIRA OS Patching
Service: Jira
Maintenance blackout window
Description: JIRA VM sys admins will do OS-level patching. No interruption in service is expected.
8:00 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, February 26th from 8:00-8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM QUAL will be undergoing routine maintenance. Mainframe and web users of the QUAL TIM system may experience two 5-10 minute outages during the maintenance period.
9:00 AM - 4:00 PM
Removal of datastores from vSphere
Service: Virtual Servers
Description: Removing unused LUNs from hosts within vSphere
3:30 PM - 4:30 PM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
10:00 PM - 11:00 PM
Stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
9:00 AM - 4:00 PM
Removal of datastores from vSphere
Service: Virtual Servers
Description: Removing unused LUNs from hosts within vSphere
10:00 AM - 11:00 AM
UTdirect Credit card maintenance
Service: UT Direct
Description: We're adding one server to the credit card processing cluster. No user impact expected
5:30 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow planned maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 10:00 AM
Footprints Schedule Maintenance
Service: Footprints Incident Tracking System
Description: Footprints scheduled maintenance - OS or application patching and updates.
8:00 AM - 11:59 AM
UTS Server Maintenance
Service: Web Publishing on Unix
Description: The server hosting the UTS timesharing service, uts.cc.utexas.edu, will receive patches and software updates.

During the maintenance window all UTS services will be unavailable, including ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM systems. Users of the EID Self Help Application or the EID Administrative Application may experience connection resets during the ... (more)
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
10:00 AM - 12:00 PM
UT Virtual Servers: Network Resiliancy testing
Service: Virtual Servers
Description: Systems in conjunction with Networking will be performing an isolated network resiliancy test on Tue 3/5/13 from 10am - noon.

No service outages are anticipated as only VMs and server under test ... (more)
10:00 AM - 12:00 PM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to test the redundancy of our networking. If the test is successful, there will be no impact. If the test is unsuccessful there may be a period of lost ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
9:00 AM - 11:00 PM
vDesk TETTNANG memory swap
Service: Virtual Servers
Description: putting Tettnang into maintenance so core can test memory.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
12:01 AM - 1:00 AM
Planned maintenance for SQL03
Service: Microsoft SQL Server
Description: ITS MSSQL Server will undergo maintenance to improve stability. SQL Server databases on SQL03 (including Adobe Connect) will be unavailable for some part of this maintenance.
9:00 AM - 11:00 PM
vDesk HALLERTAU server downtime for memory swap
Service: Virtual Servers
Description: placing server into maintenance and shutting down so core can swap memory around and test for errors.
9:30 AM - 12:00 PM
Relocate F5 load balancer
Service: Core Network Services
Description: One of the F5 load balancers will be relocated to another datacenter. User visible impact is not expected. This move will improve our high availability configuration. This maintenance had been ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will be undergoing routine maintenance. Mainframe and web users of the PROD TIM system may experience two 5-10 minute outages during the maintenance period. EID logins will not be affected.

We Can Help

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