The University of Texas at Austin

ITS Services Status

Current Service Interruptions

6/30/2015
5:08 PM
Office 365 Performance Issues
Service Functioning, Temporary Solution in Place

6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

6/30/2015
12:05 PM
RESOLVED:  uTexas Identity Manager (TIM) Intermittent Problems Connecting to Mainframe
Service Restored

6/30/2015 12:00 PM
Maintenance is complete & service has been restored.


6/30/2015 11:53 AM
We will be conducting a rolling restart of the TIM PROD application servers to correct intermittent connectivity problems with the mainframe.  Users of the EID Self Service application and the EID Administrative application could experience during the next few minutes.


6/30/2015 10:52 AM
Problems are continuing.  Apps and Systems staffs are investigating.


6/30/2015 10:26 AM
Service has been restored.


6/30/2015 9:50 AM
All three TIM PROD environments (TEST, QUAL, and PROD) are experiencing intermittent connectivity problems to the mainframe. Apps and Systems staff are investigating.

Web and programmatic users of EID applications could experience errors.

6/30/2015
10:46 AM
RESOLVED: Partial CATV outage
Service Restored

6/30/15 10:43am
The system is back up.


6/30/15 9:42am
Channels upwards of 42 are frozen.  We are trying to report the problem to our content provider at this time.

6/30/2015
8:59 AM
RESOLVED:  uTexas Identity Manager (TIM) PROD Expedited Maintenance
Service Restored

6/30/2015 8:58 AM
Maintenance is complete.


6/30/2015 8:49 AM
There will be a rolling restart of the TIM PROD application servers.  Users of the EID Self Service application and the EID Administrative application could experience connection resets during the next few minutes.

6/29/2015
11:51 PM
RESOLVED: EXTENDED Wikis Index Maintenance
Service Restored

11:50 PM 6/29/15 This maintenance is complete.


Extending the wikis maintenance window to 12:00 AM. Service is expected to remain available but performance will be impacted as indexing continues.

Past Service Interruptions

Upcoming Maintenance

<<< 07/20/2014 - 08/09/2014 >>>
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
7:00 PM - 11:59 PM
SYSVOL migration to DFSR
Service: Austin Active Directory
Description: SYSVOL will be migrated to use DFSR for replication. Any changes made to Group Policy Objects during this maintenance will be lost.
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
9:00 AM - 4:00 PM
MSSQL SQL01: Passive node maintenance
Service: Microsoft SQL Server
Description: MSSQL SQL01 passive node (DB02) will undergo two non-disruptive maintenance on July 21. No interruption in service is expected.
11:00 AM - 12:00 PM
UTmail Signup Portal Maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
7:00 AM - 8:00 AM
XML Gateway PROD - quarterly host OS patching
Service: XMLGateway
Description: XML Gateway service will be interrupted, for about 15 minutes, while the PROD host's OS receives quarterly patches.
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
7:00 AM - 8:00 AM
Central Web Authentication maintenance in Qual UT Direct
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will have a short non-disruptive maintenance at 7:00AM on July 22nd. No impact to users is anticipated.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
10:00 AM - 12:00 PM
UTmail Signup Portal Expedited Maintenance
Service: UTmail
Description: ITS will be performing expedited maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
3:30 PM - 4:00 PM
UTmail Signup Portal Expedited Maintenance
Service: UTmail
Description: ITS will be performing expedited maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
7:30 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS-DD will undergo minor maintenance related to UTLogin configurations. Brief service interruption may occur.
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
8:00 AM - 9:00 AM
UTForge monthly application maintenance
Service: UTForge
Description: The UTForge service will undergo application maintenance monthly on the fourth Thursday from 8 - 9 a.m. Subversion and Trac will be available throughout this maintenance event.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
9:00 AM - 10:00 AM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
9:00 AM - 9:30 AM
Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: There may be connection resets during the maintenance, but there will be no outage.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting maintenance which will cause a 30 minute outage on the TIM PROD system.
11:00 AM - 3:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 7/26/2014
Start time: 11:00 AM
End time: 3:00 PM

Impact: This ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:00 PM
Update to DMG
Service: UT Direct development environment
Description: the file migration utility DMG will be updated to account for changes to infrastructure
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
7:00 AM - 8:00 AM
Central Web Authentication maintenance in Beta UT Direct
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will have a short non-disruptive maintenance at 7:00AM on July 29th. No impact to users is anticipated.
7:15 AM - 8:15 AM
Virtual ID Card Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, July 29th from 7:15am - 8:15am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 8:15 AM
Student Photo Roster Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, July 29th from 7:15am - 8:15am the Student Photo Roster will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 8:15 AM
ID Photo Gateway Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, July 29th from 7:15am - 8:15am the ID Photo Gateway will undergo routine maintenance. Users should experience no interruption in service.
5:30 PM - 6:30 PM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system.

Date: 7/29/2014
Start time: 5:30pm
End time: 6:30pm

Impact: There will be no interruption to authentication services. ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
12:00 PM
Course Instructor Survey non-disruptive maintenance
Description: Migrate changes to batch job which prints CIS labels.
12:01 PM - 1:00 PM
CTL's Credit by Exam system maintenance
Description: CTL's credit by exam system, including the Test Registration system, will undergo maintenance. Users may experience a brief interruption in service.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
6:30 AM - 7:30 AM
TRAC maintenance
Service: Technical Resource Account Control (TRAC)
Description: Changes will be made to the TRAC services listing. Brief interruption of service will occur.
6:30 AM - 7:00 AM
Two Factor Authentication System Routine Software Updates
Service: Two Factor Authentication
Description: Routine software updates will be applied during this time. The system will be briefly unavailable during the maintenance.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:00 AM - 12:00 PM
Footprints Maintenance - ITS Incident Management
Service: Footprints Incident Tracking System
Description: Configuration changes for on-boarding ITS Networking to Footprints.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every first Tuesday monthly.
7:00 AM - 4:00 PM
NOC A Generator service
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance: A temporary roll up generator is being removed while the fixed generator at UDC A is installed. If you have any questions or concerns with this maintenance ... (more)
7:00 AM - 8:00 AM
Central Web Authentication Maintenance on DPDev1
Service: Central Web Authentication (CWA)
Description: There will be a short non-disruptive maintenance of Central Web Authentication on DPDev1 at 7:00AM on August 5th. No impact to users is anticipated.
8:00 AM - 9:00 AM
beta.dp.utexas.edu Utlogin maintenance
Service: UT Direct development environment
Description: The beta server of utdirect will be migrated to utlogin
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting disruptive maintenance on the TIM TEST system. There will be about a one hour outage during the maintenance.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:00 AM - 8:00 AM
Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
7:00 AM - 8:30 AM
Credit Card Processing updates for PCI compliance
Service: Central Credit Card Processing Web Site
Description: The Credit Card Processing systems will have changes made to them to continue meeting PCI Compliance
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
8:00 AM - 5:00 PM
Emergency Non-Disruptive Maintenance - UPS & Battery PMs
Service: University Data Center
Description: Bi-Annual UPS PMs. These will be performed on the Eaton Powerware UPSs located in NOC-A and UDC-B. FP# 311218
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
6:30 PM - 7:30 PM
(VoIP) Gather SBC traces
Service: Voice Services (VoIP)
Description: Expedited non-disruptive maintenance. The vendor wishes to gather traces from the Session Border Controller (SBC) to assist with troubleshooting a known issue. We do not expect this to affect ... (more)
9:30 PM - 11:30 PM
Document Repository - quarterly PROD host patching
Service: Document Repository
Description: There may be very short interruptions in service, while the Operating System of Doc Repo PROD hosts receive their quarterly patches, serially.
8:00 AM - 5:00 PM
Emergency Non-Disruptive Maintenance - UPS & Battery PMs
Service: University Data Center
Description: Bi-Annual UPS PMs. These will be performed on the Eaton Powerware UPSs located in NOC-A and UDC-B. FP# 311218
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.

We Can Help

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* ITS Help and Service Desk

* Call us at 512-475-9400

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!