The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/17/2014
5:13 PM
UT Direct PDF Generator
Under Investigation

17:10
ITS has completed remediation and initial testing of a fix to the UT Direct PDF Generator. 
ITS will continue testing in development and qual UT Direct environments, with assistance from groups that have reported problems from the University.
An update will follow at 9/18 10AM, or earlier as warranted. 
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/17/2014
3:26 PM
RESOLVED: Austin Active Directory Domain Controller (DC01) Reboot
Service Restored

3:24 PM
This emergency reboot completed successfully and resolved the issue observed.


8:56 AM
The Austin Active Directory domain controller DC01 will be rebooted at 9:00 AM in conjunction with an open support case with Microsoft.  No user impact is expected.  Some technical staff may need to reconnect management tools that are directly bound to DC01.

9/17/2014
12:20 PM
RESOLVED. VoIP Switch Outage
Service Restored

The VoIP outage has been resolved.  No action is needed by the end users.  We are investigating the underlying cause with the vendor. 


We have received reports that new VoIP phones are down.  ITS-Networking & Telecommunications are currently investigating the problem, that appears to be campus wide.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 12/16/2012 - 01/05/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Qual and Beta
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the Qual and Beta environments. Users should experience no interruption of service.
7:00 AM - 8:00 AM
Pype Network Maintenance Dry-run
Service: Python Production Environment (PyPE)
Description: The Pype service in TEST and the deployment interface will be unavailable from approximately 7am up to 8am as the Pype team tests their shutdown procedure for the January 6th network maintenance. ... (more)
8:00 AM - 9:00 AM
Quarterly JIRA OS Maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance on the third Tuesday of every third month.
8:00 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, December 18th from 8:00 - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, December 18th from 8:00 - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, December 18th from 8:00 - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
1:30 PM - 2:30 PM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 10:00 PM
Patching of Oracle Central RAC (OAASPROD)
Service: Oracle
Description: Install an Oracle database patch on OAASPROD in a rolling fashion. No service interruption is expected.
8:00 AM - 9:00 AM
UTForge Maintenance
Service: UTForge
Description: Security patches will be applied to the OS during this maintenance event.
Subversion will be available throughout the maintenance window.
Trac will be unavailable for a portion of the event.
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
10:30 PM - 11:45 PM
Emergency Maintenance - JIRA - Cat I MySQL
Service: Jira
Description: All instances of JIRA will be unavailable tonight 12/20/2012 from 10:30 PM to 11:45 PM due to the emergency maintenance event for Category I MySQL database.
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 8:00 AM
Network Maintenance for NFS file servers
Description: We will be performing network maintenance on the StoCon file servers in order to remedy existing issues with these file servers' network configuration. List of affected services includes:

* ... (more)
6:00 AM - 8:00 AM
UTForge Maintenance
Service: UTForge
Description: UTForge will be unavailable due to network maintenance.
6:00 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD and TEST Maintenance
Service: uTexas Identity Manager (TIM)
Description: In order to complete today's NFS file server maintenance, we will be conducting maintenance on TIM PROD and TEST. An approximate 10 minute outage for each service is expected.
10:00 AM - 5:00 PM
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 12:00 PM
Web Central Maintenance
Service: Web Central
Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!