The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/22/2014
6:54 PM
RESOLVED: Message Waiting Indicator and other VoIP problem
Service Restored

Maintenance has completed and resolved the issues.  Please report any continuing problems to https://utdirect.utexas.edu/tn/tr/index.WBX.


ITS will be performing emergency maintenance on the VoIP system from 6:30 to 7:00pm today. 
Customers may experience trouble originating calls for one minute during this time.  No other interruptions are expected.
Our next update will be at 7:00pm.


We have become aware that certain services on the new VoIP system are not functioning properly.
1. Customers may not see a visual voice mail message indicator on their phones when a caller leaves them a voice mail message.
2. Other customers who have keys programmed on their VoIP phones that allow them to monitor the status of a co-worker’s phone line may discover this “busy lamp” does not function.
ITS Voice Services continues to investigate.

7/22/2014
4:24 PM
RESOLVED: UT-V Host Storage issue
Service Restored

All VMs that were running on the affected host have been powered back on. We continue to work with vendors to identify the cause of the recent service instability.


The host in the UT-V environment that has been having issues will need to be rebooted. We have been contacting affected customers and asking for their VMs to be shutdown gracefully. We plan to reboot the UT-V host close to 3:50pm. The outage may last up to 30 minutes. We plan to have the customer VMs powered on by 4:30pm.


UT-V staff continue to work with VMware critical support to resolve the issue.


The issue with the a host in the virtual server environment (UT-V) is still under investigation.


A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/22/2014
1:29 PM
RESOLVED:  Non CAT-I MySQL problem
Service Restored

The affected non cat-1 MySQL service has been restored.  The ITS alerts page was transferred to the emergency page due to the MySQL issues. It was delayed in its return to service due to issues with Expression Engine that ITS Apps has resolved & came back up around 1:00 PM. 


12:50 PM
UT Lists back in service.

12:34 PM Resolved
Non-cat1 mysql service has been restored.
Systems staff continue to monitor but we believe the issue is resolved.

12:32 PM
Currently there are issues with the virtual server environment (UT-V) and MySQL. ITS Systems staff are investigating both but at this time they appear to be unrelated.

12:27 PM
The UT Lists mailing list service is currently unavailable due to the already reported non Cat 1 MySQL database access issues.

12:25 PM
Non CAT-I MySQL is currently having issues with accepting user connections.  ITS staff is currently investigating.

12:23 PM
We have been receiving calls about multiple University websites being down including the ITS Public Pages, the registrar’s website, and bealonghorn. We are investigating a possible large-scale disruption of database services. Here is the error message we the websites are showing:

Warning: mysql_connect() [function.mysql-connect]: Too many connections in/export/httpd/data/its/events/includes/mysql_connect_calendar.phpon line 19
We’re sorry—an error occurred and a connection to the database could not be established.


12:22 PM
Several sites across campus are similarly affected. The common thread appears to be MySQL.

12:21 PM
There is an issue with non-Cat1 MySQL. It has taken down the entire ITS website:

www.utexas.edu/its

and other sites.


Currently there are issues with the virtual server environment.  ITS Systems is investigating.

7/22/2014
9:50 AM
RESOLVED:  WorldSpace Taken Down
Service Restored

The WorldSpace service has been restored.


WorldSpace has been taken down to address a backend issue. Service should be restored once the underlying issue is addressed.

7/21/2014
11:08 PM
RESOLVED: MSSQL SQL01 cluster: Emergency Outage
Service Restored

This emergency maintenance is now concluded.


Event Title: MSSQL SQL01 cluster Emergency: Outage Maintenance
Description: MSSQL SQL01 cluster will undergo an emergency failover from DB01 to DB02 to address tempdb disk space issue.
Start Date: Monday, July 21, 2014
End Date: Monday, July 21, 2014
Start Time: 11:00 PM
End Time: 11:05 PM
Contact Name: ITS Database team
Contact Email: ITS-Database

Past Service Interruptions

Upcoming Maintenance

<<< 04/20/2014 - 05/10/2014 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 8:00 AM
Shibboleth (PROD) Maintenance
Service: Shibboleth
Description: Shibboleth will undergo maintenance during this time. This maintenance should cause no disruptions to the Shibboleth production service.

Service Providers have been notified of this maintenance ... (more)
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
6:00 PM - 11:59 PM
Expedited VoIP Patch Application
Service: Voice Services (VoIP)
Description: Vendor will apply patches to VoIP core to bring to current level. We expect no service disruption.
9:25 PM - 10:00 PM
CTL's Credit by Exam System maintenance
Description: Non-Disruptive maintenance of the Center for Teaching and Learning's Credit by Exam system.
7:00 AM - 8:00 AM
XML Gateway PROD - quarterly host OS patching
Service: XMLGateway
Description: XML Gateway service will be interrupted, for about 15 minutes, while the PROD host's OS receives quarterly patches.
7:00 AM - 7:30 AM
Shibboleth (PROD) Maintenance - Non-Disruptive
Service: Shibboleth
Description: Shibboleth will undergo maintenance during this time. This maintenance should cause no disruptions to the Shibboleth production service.
7:00 AM - 7:30 AM
Central Web Authentication Maintenance - Non-Disruptive
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo scheduled maintenance. Users should experience no interruption of service.
8:00 AM - 5:00 PM
Austin AD Name Server Refresh
Service: Austin Active Directory
Description: An Austin AD Name Server will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
5:00 PM - 6:00 PM
CTL's Credit by Exam system maintenance
Description: The Center for Teaching and Learning's Test Registration system will undergo maintenance. Users may experience a momentary interruption in service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
9:00 AM - 11:00 AM
Planned University Directory Maintenance
Service: University Directory (White Pages)
Description: Routine maintenance will take place on the University White Pages (WHIPS). No user impact is expected.
2:30 PM - 5:30 PM
Planned Disruptive TED Maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance will take place on the uTexas Enterprise Directory (TED). No user impact is expected between 2:30 and 5:00 PM. There will be a brief disruption to TED updates between 5:00 and 5:30... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
8:00 AM - 9:00 AM
UTForge monthly application maintenance
Service: UTForge
Description: The UTForge service will undergo application maintenance monthly on the fourth Thursday from 8 - 9 a.m. Subversion and Trac will be available throughout this maintenance event.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 AM - 12:00 PM
DDN Storage maintenance
Description: Maintenance will be performed on DDN storage arrays in UDC-C and UDC-B. Power maintenance will be performed on Beryllium (UDC-B) starting at 10AM. Controller replacement will be performed on Lithium (... (more)
1:00 PM - 5:00 PM
DDN Storage Maintenance
Description: Vendor replacing failing hardware.
6:00 PM - 12:00 AM
Austin Domain Controller Refresh
Service: Austin Active Directory
Description: An Austin Domain Controller will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Footprints planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
10:00 PM - 11:00 PM
Upgrade to UTD development, shared storage filer
Service: UT Direct development environment
Description: We will be switching from our netapps filer to the HNAS filer
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
8:00 AM - 5:00 PM
Austin AD Name Server Refresh
Service: Austin Active Directory
Description: An Austin AD Name Server will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
12:01 PM - 1:00 PM
CTL's Credit by Exam System Maintenance
Description: CTL's Credit by Exam system will undergo maintenance. Users may experience a momentary outage.
5:00 PM - 6:00 PM
Network Maintenance - Core Router Software Upgrade
Service: Campus Network
Description: Networking will be conducting maintenance on the core router in NOC A to upgrade the router software to support specific optical transceiver modules. No service interruption is expected (services ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 11:00 AM
Planned University Directory Maintenance
Service: University Directory (White Pages)
Description: Routine Maintenance will take place on the University White Pages (WHIPS). No user impact is expected.
2:30 PM - 3:30 PM
CTL Credit by Exam System
Description: The Center for Teaching and Learning's Credit by Exam System will undergo maintenance. There will be no interruption in service.
6:00 PM - 11:59 PM
VoIP Core Patch Application
Service: Voice Services (VoIP)
Description: Vendor will install software patch to VoIP core components. We expect no effects on service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:45 AM - 11:45 AM
CTL's Course Instructor Survey system non-disruptive maintenance
Description: The Center for Teaching and Learning's Course Instructor Survey system non-disruptive maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
10:00 PM - 11:00 PM
Upgrade to utdirect's shared storage filer
Service: UT Direct
Description: We will be switching from our netapps filer to the HNAS filer
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
12:05 AM - 1:00 AM
Adobe Connect Storage Expansion
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's storage will be expanded.
10:35 AM - 11:05 AM
CTL's Credit by Exam system non-disruptive maintenance
Description: CTL's credit by Exam system will undergo non-disruptive maintenance. Users will not experience an interruption in service.
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting disruptive maintenance on the TIM TEST system. There will be about a one hour outage during the maintenance.
10:00 AM - 11:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance. No user impact is expected during the maintenance window.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 8:00 AM
Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
9:30 PM - 11:30 PM
Document Repository - quarterly PROD host patching
Service: Document Repository
Description: There may be very short interruptions in service, while the Operating System of Doc Repo PROD hosts receive their quarterly patches, serially.
7:00 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS Digital Download service will be unavailable during this window for site enhancements.
12:01 PM - 1:00 PM
CTL's Test Registration system maintenance
Description: The Center for Teaching and Learning's Credit by Exam Test Registration System will undergo maintenance. Users may experience a momentary interruption in service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
8:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system.

We Can Help

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