The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/21/2014
5:00 PM
RESOLVED: Inbound email delays
Service Restored

4:59 PM
The email backlogs finished draining out at 4:45 PM. All inbound email security appliances are online and operating properly with no delays.


3:34 PM
An additional influx of email has worsened the backlog condition on our inbound email security appliances. ITS staff are taking action to remediate the backlog.


1:44 PM
Two of our four inbound IronPort email security appliances are backlogged. This is causing delivery delays on mail inbound to all mail services which use our anti-spam service, or are otherwise routed through the IronPort ESAs. This includes all mail services operated by ITS, and many departmental mail services which use our spam filtering service. Mail between users on the same mail service (e.g. from one AEMS user to another), is not affected, nor is mail between ITS-provided mail services (e.g. from AEMS to UT Lists).

Office 365 and UTmail are a special case. Mail inbound to these services goes through our inbound ESAs, and so is affected by these delays just as mail inbound to our other services. However, outbound mail from these cloud-based services to on-campus recipients is also affected. These services are external to campus, and therefore their outbound mail coming to campus must traverse the inbound ESAs.

The backlogs are dropping rapidly as of this writing, and should be clear before 3:00 PM.

8/21/2014
4:13 PM
RESOLVED: Emergency Maintenance of CTL’s Credit by Exam system
Service Restored

4:12 p.m.
Maintenance is complete.


3:59 p.m.
Maintenance is beginning on CTL’s Credit by Exam System. Users may experience a momentary interruption in service.

8/21/2014
3:59 PM
dpdev1 maintenance
Under Investigation

Thu 21 Aug 3:54 PM
jEdit/DMG plugin update: Status is unchanged as work continues.  We will update the list in 24-hour increments during the work week.  The next update will be 4:00 PM tomorrow, Friday 8/22, or earlier if we have more information.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Wed 20 Aug 5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Tue 19 Aug 4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.
Please continue to use the web interface for uploads.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.
The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.
Systems staff are investigating the issue.

8/21/2014
8:35 AM
RESOLVED: Update from Canvas: Error messages / slowness in Canvas for some users
Service Restored

8:33 AM
Our engineers have resolved the issue that was causing slowness and error messages for some users in Canvas. All users should be able to use Canvas as normal now.


8:17 AM
We are working on an issue that is causing error messages and slowness for some users. We’re investigating the problem and will provide more information in the next 15 minutes.

Past Service Interruptions

Upcoming Maintenance

<<< 12/23/2012 - 01/12/2013 >>>
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 8:00 AM
Network Maintenance for NFS file servers
Description: We will be performing network maintenance on the StoCon file servers in order to remedy existing issues with these file servers' network configuration. List of affected services includes:

* ... (more)
6:00 AM - 8:00 AM
UTForge Maintenance
Service: UTForge
Description: UTForge will be unavailable due to network maintenance.
6:00 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD and TEST Maintenance
Service: uTexas Identity Manager (TIM)
Description: In order to complete today's NFS file server maintenance, we will be conducting maintenance on TIM PROD and TEST. An approximate 10 minute outage for each service is expected.
10:00 AM - 5:00 PM
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 12:00 PM
Web Central Maintenance
Service: Web Central
Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
6:00 AM - 2:00 PM
Campus and Data Center Network Maintenance
Service: Campus Network
Description: Most services hosted in the University Data Center (UDC-C) may be unavailable or sporadically unavailable from 6:00 AM to 2:00 PM as important network maintenance takes place.

Major service ... (more)
6:00 AM - 2:00 PM
Maintenance Blackout for Netowork Maintenance
Maintenance blackout window
Description: No other maintenance should be scheduled at this time due to major network maintenance.
6:00 AM - 2:00 PM
EMN$INET & EMN$HTML service interruption
Service: Mainframe Email
Maintenance blackout window
Description: Mainframe email sent via the EMN$INET and EMN$HTML program, will not be transmitted during this time, because of scheduled campus network maintenance.
6:00 AM - 2:00 PM
XML Gateway service interruption
Service: XMLGateway
Maintenance blackout window
Description: The XML Gateway server will be taken down, due to scheduled campus network maintenance.
7:30 AM - 1:30 PM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance Sunday morning beginning at approximately 7:30 AM and lasting approximately 6 hours into Sunday afternoon. UT Direct, applytexas.org, ... (more)
7:00 AM - 7:30 AM
non-CAT1 MySQL upgrade - mysqldb.its.utexas.edu
Service: MySQL
Description: The completion of the MySQL upgrade process will occur at this time. There is expected to be only a short interruption in service during this maintenance event, and no action should be required from ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: DEFINE Internals/Enterprise workflow will undergo maintenance to install user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 11:00 PM
Document Repository PROD server OS patches
Service: Document Repository
Description: Document Repository system will be unavailable in production during an upgrade of Linux operating system on the doc repo servers.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!