The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 06/17/2012 - 07/07/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 12:05 AM
reboot of SQL03
Service: Microsoft SQL Server
Description: ITS Microsoft SQL Server SQL03 will be rebooted at 12:01 AM June 17th in order to resume automated patching cycle. Adobe Connect may be affected, and Systems staff will be monitoring for any issues.
4:00 PM - 5:00 PM
uTexas Enterprise Directory (TED) emergency maintenance
Service: uTexas Enterprise Directory (TED)
Description: Emergency maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, June 19th from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, June 19th from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, June 19th from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 10:00 AM
DNS Maintenance
Service: Campus Network
Description: Networking will be applying patches to the campus DNS servers on Tuesday, June 19 from 8:00am-10:00am. These patches address security vulnerabilities in the DNS server software.

There is no ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 9:00 AM
ECS JIRA Upgrade to 4.4.5
Service: Jira
Description: The ECS/University Operations instance of JIRA will be unavailable while it is being upgraded to version 4.4.5
9:30 PM - 10:30 PM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: We will be making some changes to the backend of the EMN$MAIL delivery system in QUAL on Monday, June 25th at 9:30pm. There will be no changes made to PROD mail delivery, and there will be no ... (more)
7:00 AM - 8:00 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: On Tuesday, June 26th from 7:00AM - 8:00AM, Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 5:15 PM
UT Direct Home Page Migration
Service: UT Direct
Description: We will be migrating updates for index.WBX and index.wbt to Prod.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 10:30 PM
Log4Natural Planned Maintenance
Description: The Log4Natural team is planning a migration to production next Wednesday, June 27th, between 10:00pm and 10:30pm. There should be no interruption to logging during this maintenance.
The migration ... (more)
6:00 AM - 6:30 AM
Emergency Maintenance: ECS JIRA Re-indexing
Service: Jira
Description: The University Operations (aka, ECS) instance of JIRA will be unavailable during this window as its database is being re-indexed.
8:00 AM - 8:15 AM
Group E-Mail Scheduled Maintenance
Service: Group E-Mail
Description: We will be performing routine maintenance on the Group E-mail application. Changes will be transparent, and users will not be interrupted.
8:00 AM - 8:15 AM
Secure Message Maintenance
Service: Secure Messaging
Description: We will be performing routine maintenance on the Secure Message System. Changes will be transparent, and users will not be interrupted.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 8:00 AM
SIS JIRA Upgrade
Service: Jira
Description: The Student Information Systems (SIS) instance of JIRA (https://issues.reg.utexas.edu) will be upgraded to version 4.4.5
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
9:00 AM - 12:00 PM
Routine QUAL TIM Maintenance
Service: uTexas Identity Manager (TIM)
Description: Routine maintenance on TIM (uTexas Identity Manager) QUAL. No interruption of service is anticipated.
5:00 PM - 5:15 PM
Planned maintenance of Document Repository on Tuesday, July 3 at 5 PM
Service: Document Repository
Description: A planned maintenance of Document Repository is scheduled on Tuesday, July 3 at 5 PM. The stunnel certificate used to communicate with mainframe broker will be renewed during the maintenance period. ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 7:30 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting a change on the A-side service router in UDC-C to replace faulty hardware. No service interruption is expected.
9:00 AM - 12:00 PM
ITS Virtual Servers datastore addition
Service: Virtual Servers
Description: Adding new datastores to the virtual servers hosts. This maintenance is transparent, no downtime or service interruption is expected.
9:30 AM - 10:00 AM
Update of security routines on qual.its.utexas.edu web server
Service: UT Direct Q/A environment
Description: Will be applying bug fixes to the security routines.
No down time or interruption of service expected.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!