The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/25/2014
8:03 AM
On-Going UT-V Storage Issue
Under Investigation

7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/24/2014
3:32 PM
University Wiki Service unresponsive
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/24/2014
12:39 PM
RESOLVED:systems staff investigating a potential storage issue with one of the UT-V hosts
Service Restored

This issue is closed.


The 2 hosts have been rebooted and are now responsive in the UT-V management interface.  All affected VMs are functional.
This alert will remain open as vendor support continues to investigate this ongoing issue.


11:21
The first host has been rebooted and its VMs powered back up. The second host will be rebooted at 11:30.


10:32
The second physical host will be shut down at 11:30am. An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.


10:16
Two physical hosts are now unmanageable. Some VMs on these hosts are fully responsive and others are not. We are going to shut down one host at 11:00am. The other host, we are actively working on diagnosing the issue with vendors. The second host will likely eventually have to be restarted as well. We will announce the shutdown time of the second as soon as possible.
We are reaching out to customers with VMs on the first host now to ask them to shut down their VMs gracefully, if possible, and have sent an announcement to all UT-V customer technical contacts.


10:14
UT-V Staff continue to work with VMware critical support on this issue.  Affected VM owners are being contacted as the team prepares to force reboot one UT-V host.


08:15
A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/24/2014
10:22 AM
RESOLVED:Wikis are slow or unresponsive
Service Restored

Wikis is back online. ITS staff will continue to monitor the service and investigate the root cause of the outage.


ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 01/20/2013 - 02/09/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: We will be upgrading all the host in our UT-V clusters to the 12202012 patch level. This will be a seamless upgrade, and customers will experience no noticeable downtime.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Production
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the production environment. Users should experience no interruption of service.
7:00 AM - 7:30 AM
Javamail migration to Linux
Service: Mainframe Email
Description: One out of three Javamail production servers will be migrated from Solaris (jmail3.its.utexas.edu) to Linux (jmail-p03.its.utexas.edu).

There should be no service interruption as the other two ... (more)
9:00 AM - 11:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
2:00 PM - 2:30 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. No service interruption is expected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: We will be upgrading all the host in our UT-V clusters to the 12202012 patch level. This will be a seamless upgrade, and customers will experience no noticeable downtime.
7:00 AM - 7:30 AM
MSSQL Maintenance - SQL01 - new time
Service: Microsoft SQL Server
Description: * moving 30 minutes earlier*

as part of ongoing maintenance operations, SQL Server SQL01 will be shutdown briefly during this maintenance window. All connecting client applications including ... (more)
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance on one of the redundant UDCC uplinks. Traffic will be gracefully migrated from the link before any work is completed, no outage is expected.
9:00 AM - 10:00 AM
Planned Maintenance for Central Credit Card Processing Web Site
Service: Central Credit Card Processing Web Site
Description: The IP of the service is being changed to route traffic to the new load balancing appliances. No outage or downtime is expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to bring two additional rows online for the data center network.

No outage is expected during the process.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: AEMS will undergo maintenance. Some or all AEMS will be unavailable for periods which depend upon the specific work being performed. In some cases, it may be necessary for users to restart their mail ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 4:00 PM
Annual UPS Preventative Maintenance
Service: FAC Facilities
Description: UDC-FAC Will be conducting Annual UPS Preventative Maintenance on UPS's at UDCB AND UDC A
This is non-impacting event.
5:00 PM - 6:00 PM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The Pype deployment interface will be down for up to 1 hour while an underlying service is moved from one machine to another. Deployed applications will be unaffected.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Production
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the production environment. Users should experience no interruption of service.
7:00 AM - 7:30 AM
Javamail + FTPMail prod host migration
Service: Mainframe Email
Description: The second of three Javamail/FTPMail servers will be migrated from Solaris (jmail2) to RHELinux (jmail-p02.its.utexas.edu).

No service interruption is expected as the other two
servers (jmail1, ... (more)
8:00 AM - 4:00 PM
Annual UPS Preventative Maintenance
Service: FAC Facilities
Description: UDC-FAC Will be conducting Annual UPS Preventative Maintenance on UPS's at UDCB AND UDC A
This is non-impacting event.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. No service interruption is expected.
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance. We don't anticipate any user impact.
10:00 PM - 11:55 PM
Web Central Maintenance
Service: Web Central
Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated.
3:00 PM - 5:00 PM
UTEBS Appliance Patching
Service: UT Enterprise Bulk Storage (UTEBS)
Description: Appliances will be patched. Maintenance is intended to be nondisruptive.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:45 AM
XML Gateway Java version update
Service: XMLGateway
Description: XML Gateway service will be interrupted for upto an hour, to update the version of Java used by the application.
6:45 AM - 7:45 AM
Planned maintenance on the Student Photo Roster
Service: Student Photo Roster
Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window.
1:00 PM - 3:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
11:00 PM - 11:59 PM
Update to JDK on myutbenefits
Service: My UT Benefits
Description: We will be updating the Java JDK to Java 7u11 on the mybenefits.its.utexas.edu servers
10:00 AM - 11:00 AM
Update of JDK for webagent & webapps
Service: UT Direct
Description: We will be updating the Java JDK to the latest point release on utdirect. No downtime or user impact is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 10:00 AM
Footprints Schedule Maintenance
Service: Footprints Incident Tracking System
Description: Footprints scheduled maintenance - OS or application patching and updates.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
3:30 PM - 5:00 PM
PyPE Secondary (non-production) Server Maintenance
Service: Python Production Environment (PyPE)
Description: The window for upgrades and patches to be applied to non-production execution servers in the PyPE infrastructure.
5:00 PM - 7:00 PM
Planned maintenance of beta.its.utexas.edu web service
Service: UT Direct Q/A environment
Description: The beta.its.utexas.edu web server will undergo OS patching. The service is clustered, so there will be no interruption of service or down time, but migration of java webapps may fail during the ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance. Users of the EID Self Service application or the EID Administrative application could experience connect resets during the maintenance.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
9:00 AM - 11:00 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST and QUAL will be undergoing routine maintenance. No service interruption is expected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 AM - 7:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Installing operating system updates on appreg.security.utexas.edu.
8:00 AM - 12:00 PM
Emergency Maintenance: SAINT Infrastructure
Service: Selfscan (SAINT)
Description: The SAINT infrastructure will be unavailable in order to correct an ongoing issue affecting administration of the system.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:30 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Maintenance in TEST
Service: Apollo
Description: Routine maintenance will take place in TEST to fix a problem with group member management in Apollo Lite. No downtime is expected.
7:00 AM - 7:30 PM
Javamail + FTPMail host migration to Linux
Service: Mainframe Email
Description: The third of three Javamail+FTPMail servers will be migrated from Solaris (jmail1) to RHELinux (jmail-p01.its.utexas.edu).

No service interruption is expected as the other two servers (jmail-p02, ... (more)
5:00 PM - 7:00 PM
Planned maintenance of dpdev1.dp.utexas.edu web service
Service: UT Direct development environment
Description: The dpdev1.dp.utexas.edu web server will undergo OS patching. The service is clustered, so there will be no interruption of service or down time, but migration of java webapps may fail during the ... (more)
10:00 PM - 10:00 AM
Footprints Upgrade
Service: Footprints Incident Tracking System
Description: We will upgrade the current version of Footprints from v9.5.4 to 11.5.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
10:00 PM - 10:00 AM
Footprints Upgrade
Service: Footprints Incident Tracking System
Description: We will upgrade the current version of Footprints from v9.5.4 to 11.5.

We Can Help

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* Call us at 512-475-9400

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