The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/31/2014
3:46 PM
RESOLVED: Emergency Maintenance on UTLogin
Service Restored

Emergency maintenance is complete. System functionality has returned to normal.

We have determined that this issue affected a portion of UTLogin customers. The duration of the issue was approximately from 3:17PM – 3:29PM.

IAM staff is investigating the root cause of the issue.


Our monitoring system indicates that one of the UTLogin servers is experiencing issues. We will be restarting it shortly.

We have not yet determined if this issue is impacting customers.

IAM staff is investigating the issue. 


We are experiencing issues with UTLogin.  System staff is being engaged.

7/29/2014
4:59 PM
On-Going UT-V Storage Issue
Under Investigation

4:58
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next scheduled update 8/1/2014 at 16:00.


17:00
The final host’s storage controller driver has been changed.
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next update 7/29/2014 at 17:00


10:01
The UT-V hosts are in the same state as last night. All UT-V hosts have had their storage controller driver changed except for one host in Commodity 2. The final host has only one VM and we will be working with the owner this morning to gracefully migrate the VM so that we can change the driver on the final host.
The Enterprise cluster (with only ITS VMs) did have a period of high storage latency early this morning and a host connection issue that lasted under 1 minute, however, we believe these are different issues at this point and have a case opened with the vendor.
The UT-V team continues to monitor the situation and a new host issue like we have been seeing will trigger a rollback to ESXi 5.1.


7/27/14 11:36 pm
The UT-V team has completed applying storage controller driver changes for all UT-V hosts with one exception in the Commodity 2 cluster. The final host has only one VM running on it that cannot be migrated. It will be addressed tomorrow after reaching out to the VM’s owner.

Next update by 10:00am.


7/27/14 8:38 pm
Vent17 is restored and affected services have been confirmed functional by service owners.

The UT-V team will be doing rolling reboots (transparent) to apply storage controller driver changes in the Commodity 2 and Enterprise clusters to further stabilize the environment. We do not expect any downtime for VMs.


7/27/14 7:51 pm
Vent17 is being restarted. We expect VMs to be back up by 8:15 at the latest.  Service owners should check their VMs for functionality.

Affected services include:
ApplyTx, Austin Disk, Java Mail, MyBenefits, PYPE, UTWeb, Texas Enterprise Directory


7/27/14 7:24 pm
Affected services for Vent12 include:

Apply Texas, DocRepo (Test), JavaMail, UTWeb, MSSQL, Austin Disk


7/27/14 7:16 pm
Vent12 is scheduled to be restarted at 7:15. We expect VMs to be back up by 7:45 at the latest.  Service owners should check their VMs for functionality.

Vent17 is currently scheduled to be restarted at 7:45.


7/27/14 6:15 pm
We are beginning the rollout of the driver change to the other UT-V clusters. The hosts experiencing issues will be restarted after ITS VM administrators have had a chance to attempt graceful VM shutdowns.


7/27/14 5:55 pm
The hosts have now stopped responding in vCenter. It does appear VMs beyond Austin Disk are affected. This cluster contains only ITS VMs.


Two hosts in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.


7/27/14 5:24 pm
Two hosts in the Enterprise cluster (which has not had the HBA driver change applied) are experiencing storage issues. The known impact is limited to Austin Disk Services at this point but may be wider.


July 27, 2014 2:52pm
The HBA drivers have been changed in the Commodity 1 cluster. It continues to operate stably. UT-V staff are monitoring the environment.


July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

Past Service Interruptions

Upcoming Maintenance

<<< 06/24/2012 - 07/14/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 9:00 AM
ECS JIRA Upgrade to 4.4.5
Service: Jira
Description: The ECS/University Operations instance of JIRA will be unavailable while it is being upgraded to version 4.4.5
9:30 PM - 10:30 PM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: We will be making some changes to the backend of the EMN$MAIL delivery system in QUAL on Monday, June 25th at 9:30pm. There will be no changes made to PROD mail delivery, and there will be no ... (more)
7:00 AM - 8:00 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: On Tuesday, June 26th from 7:00AM - 8:00AM, Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 5:15 PM
UT Direct Home Page Migration
Service: UT Direct
Description: We will be migrating updates for index.WBX and index.wbt to Prod.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 10:30 PM
Log4Natural Planned Maintenance
Description: The Log4Natural team is planning a migration to production next Wednesday, June 27th, between 10:00pm and 10:30pm. There should be no interruption to logging during this maintenance.
The migration ... (more)
6:00 AM - 6:30 AM
Emergency Maintenance: ECS JIRA Re-indexing
Service: Jira
Description: The University Operations (aka, ECS) instance of JIRA will be unavailable during this window as its database is being re-indexed.
8:00 AM - 8:15 AM
Group E-Mail Scheduled Maintenance
Service: Group E-Mail
Description: We will be performing routine maintenance on the Group E-mail application. Changes will be transparent, and users will not be interrupted.
8:00 AM - 8:15 AM
Secure Message Maintenance
Service: Secure Messaging
Description: We will be performing routine maintenance on the Secure Message System. Changes will be transparent, and users will not be interrupted.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 8:00 AM
SIS JIRA Upgrade
Service: Jira
Description: The Student Information Systems (SIS) instance of JIRA (https://issues.reg.utexas.edu) will be upgraded to version 4.4.5
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
9:00 AM - 12:00 PM
Routine QUAL TIM Maintenance
Service: uTexas Identity Manager (TIM)
Description: Routine maintenance on TIM (uTexas Identity Manager) QUAL. No interruption of service is anticipated.
5:00 PM - 5:15 PM
Planned maintenance of Document Repository on Tuesday, July 3 at 5 PM
Service: Document Repository
Description: A planned maintenance of Document Repository is scheduled on Tuesday, July 3 at 5 PM. The stunnel certificate used to communicate with mainframe broker will be renewed during the maintenance period. ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 7:30 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting a change on the A-side service router in UDC-C to replace faulty hardware. No service interruption is expected.
9:00 AM - 12:00 PM
ITS Virtual Servers datastore addition
Service: Virtual Servers
Description: Adding new datastores to the virtual servers hosts. This maintenance is transparent, no downtime or service interruption is expected.
9:30 AM - 10:00 AM
Update of security routines on qual.its.utexas.edu web server
Service: UT Direct Q/A environment
Description: Will be applying bug fixes to the security routines.
No down time or interruption of service expected.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, July 10th from 6:30am - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:30 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, July 10th from 6:30am - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:30 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, July 10th from 6:30am - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
10:00 PM - 11:59 PM
www.utexas.edu Planned Maintenance
Service: Web Central
Description: Routine maintenance for UT Austin Web Central (www.utexas.edu). During the maintenance window there will be brief periods of service unavailability for some but not all visitors to www.utexas.edu as ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!