The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/20/2014
6:02 AM
RESOLVED: Austin Disk Services Planned Maintenance
Service Restored

Maintenance window complete.


Austin Disk Services Planned Maintenance

Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents folders, etc.)
* Web publishing content on Austin Disk (ColdFusion, Access databases and HTML pages)
* Access to Green Output of mainframe reports. (For Austin Disk storage only. Reports sent to WebSpace are not impacted.)
* vDesk Virtual Desktops
* Other local resources that make use of Austin Disk will also be affected.

Service availability may be intermittent during the maintenance window. Once maintenance is complete, users may need to log in again to re-establish connections to Austin Disk and user profiles.

Start: 04/20/2014 00:00:00
End: 04/20/2014 06:00:00

4/19/2014
10:30 PM
RESOLVED: UTDirect beta and qual filer expedited non disruptive maintenance
Service Restored

Maintenance completed.  No service downtime observed.


Maintenance is beginning.

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 07/22/2012 - 08/11/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:30 AM
Central RAC OAASPROD patching
Service: Oracle
Description: Install security patches and bug fixes on OAASPROD.
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: EID
Description: uTexas Identity Manager (TIM) will undergo routine maintenance. During the maintenance period, there will be an outage affecting mainframe transactions. The EID Self-Help Application and EID ... (more)
9:00 PM - 10:00 PM
PyPE Planned Maintenance
Service: Python Production Environment (PyPE)
Description: The PyPE service will undergo maintenance while the filer volumes used by the service are moved in preparation for a filer OS upgrade.

During this maintenance, the PyPE service will be completely ... (more)
10:00 PM - 11:59 PM
UTS Planned Maintenance
Service: Web Publishing on Unix
Description: Routine maintenance for the UTS Unix timesharing service (uts.cc.utexas.edu). UTS services including SSH/SFTP access, POP/IMAP email and individual account Web hosting will be unavailable while ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected.
5:00 PM - 5:15 PM
UT Direct planned migration
Service: UT Direct
Description: We removed references to T3N$USE2 from two of our modules; migrating them to PROD. We will also move a few old modules to the archive library.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
UDCC/UDCB Uplinks Migrating to NOCA Nexus Core
Service: University Data Center
Description: Impact:
Non-Disruptive, Large Scope

Change Description:
Migrate the redundant uplinks for UDCC N7K A/B, UDCC Service (out-of-band) A, and UDCB routers to the new Nexus NOC B core router. The ... (more)
9:00 AM - 11:00 AM
Central RAC OAASDEV DR Test
Service: Oracle
Description: Perform a database switchover from primary to standby and back on OAASDEV environment
5:00 PM - 6:00 PM
PNA Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on some of the PNA servers on Monday, July 30, from 5-6PM. During this maintenance, some PNA-related services will be unavailable. The affected services will ... (more)
6:00 PM - 7:00 PM
UTEBS storage controller reboot
Service: UT Enterprise Bulk Storage (UTEBS)
Description: A redundant storage controller that supports the UTEBS environment will be restarted. No customer impact is expected.
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Legacy)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Legacy)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
10:00 PM - 11:59 PM
RealMedia Streaming Service Maintenance
Service: Webcasts and Streaming Media
Description: Routine maintenance for RealMedia streaming services hosted at realaudio.cc.utexas.edu. Streaming media will be unavailable while maintenance is performed.
9:00 AM - 11:00 AM
Central RAC OAASQUAL DR Test
Service: Oracle
Description: Perform a database switchover from primary to standby and back on OAASQUAL environment
9:00 AM - 4:00 PM
UPS Battery Change - COM 27 & COM 10A
Service: FAC Facilities
Description: Planned Maintenance: UDC Will be replacing EATON Powerware UPS Batteries at COM 27 & COM 10A. This will be an all day event and non-impacting.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Legacy)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
7:00 AM - 8:00 AM
Planned maintenance on utdirect.utexas.edu web service
Service: UT Direct
Description: Updating the security routines on the web server to version 8. No change in functionality, bug fixes only.
No downtime or interruption of service expected.
7:00 AM - 8:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected.
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Legacy)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Legacy)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
6:00 AM - 10:00 AM
Blackboard Service Interruptions
Service: Blackboard
Description: There will be several short service interruptions (mostly around 3 minutes in length) during the posted storage maintenance, while the database fails over and then back.

For the most part the ... (more)
6:00 AM - 10:00 AM
Maintenance for the NFS file servers rosen/guilden
Service: Blackboard
Description: We will be upgrading the operating system on the file servers rosen.cc.utexas.edu and guilden.cc.utexas.edu for security and data integrity issues. The list of services this will affect includes:

... (more)
7:00 AM - 9:00 AM
Central RAC OAASPROD DR Test
Service: Oracle
Description: Perform a database switchover from primary to standby and back on OAASPROD environment
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Legacy)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 4:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting up to 4 hours into Sunday morning. UT Direct, applytexas.org, ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Legacy)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
8:00 AM - 9:00 AM
Application Registry maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Batch modules in ERP Application Registry need to be run in production. No users will be impacted.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!