The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/30/2014
3:18 PM
RESTORED: University Wiki Service brief outage
Service Restored

15:17
Wikis is back online.


15:10
University Wiki Service is experiencing a brief outage. Admins are aware, working on it, and the service should be back online momentarily.

9/29/2014
7:31 PM
RESOLVED: Austin Disk Connectivity Issues
Service Restored

7:30 PM
All servers are now operating and testing indicates that functionality has been fully restored.  ITS Systems staff are continuing to monitor the behavior of the service.


2:15
Testing indicates that the affected server is once again functioning properly.  We will bring it back into production status at 7:00pm today and continue to monitor its performance before considering the issue resolved.


9:54
We are continuing to verify the affected server’s functionality.

The next update will be Monday 9/29/2014 at 4:00pm unless the situation changes.


4:13 PM
Emergency maintenance will be performed on the malfunctioning server beginning 12:00 AM on Sun 28 Sep.
Austin Disk will continue to operate but with less redundancy since the server has already been taken out of service. Note, however, that there is planned maintenance on the rest of Austin Disk occurring between 12:00am and 6:00am on Sunday.
The next update will be 10:00 AM on Mon 29 Sep unless the situation worsens or the server is returned to service before then.


3:09 PM
Austin Disk customers have reported intermittent connectivity issues this week. This was initially diagnosed as a client issue but now appears to be a server issue.
One of two redundant servers seems to be the source of the issue. It was taken out of service and clients should have restored connectivity once their caches clear (~15 minutes) or they restart their machines (which clears the caches immediately).
Please report any issues that continue after a restart to the ITS Help Desk so that we can continue to gather data.

9/29/2014
11:56 AM
Expedited: Non-Disruptive Red Hat Enterprise Linux security patching for CVE-2014-7169
Unplanned Maintenance

11:52
A critical security vulnerability for Bash has been identified in Red Hat Enterprise Linux (RHEL).

ITS Systems has been monitoring vendor response and follow up. A previous patch for CVE-2014-6271 was released and applied last week to RHEL hosts managed by ITS Systems. Red Hat released a subsequent patch for CVE-2014-7169 to address further concerns for the Bash vulnerabilities.

The latest patch will be applied to all RHEL hosts managed by ITS Systems in the following stages, today (9/29):

- All TEST (and lower) hosts, 11:30 am
- All QUAL (and lower) hosts, 12:00 pm
- All PROD (and lower) hosts, 12:30 pm

The patch is expected to be non-disruptive, and has been confirmed to be so on internal test systems.

Based on the tests with the current patch and the lack of any adverse effects with application of patch for CVE-2014-6271, the risk and impact is expected to be Low.

Patches will be applied throughout the day, with completion expected by 5:00 pm.

Critical security updates for Red Hat related to this vulnerability are being made available on the Campus RHNS Service as they are released (typically within 30-60 minutes).

If you run Red Hat Enterprise Linux and do not yet have your systems connected to Satellite, you can find out more information here:

http://www.utexas.edu/its/rhns/

Past Service Interruptions

Upcoming Maintenance

<<< 08/24/2014 - 09/13/2014 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
12:00 PM - 3:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sun 8/24/2014
Start time: 12:00 PM
End time: 3:00 PM

Impact: ... (more)
1:00 PM - 2:00 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting disruptive maintenance on the TIM PROD system. There will be about a one hour outage during the maintenance.
9:00 PM - 11:00 PM
Austin Disk SFTP connectivity planned outage
Service: Austin Disk Services
Description: The existing Austin Disk SFTP frontend will be moved out of production status and a newly-configured server will be moved into production. During the switchover, users will be unable to connect to ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
12:00 PM - 1:00 PM
Campus Red Hat Network Satellite Planned Maintenance
Service: Campus Red Hat Network Satellite (RHNS)
Maintenance blackout window
Description: Routine patching
3:15 PM - 3:45 PM
Expedited PROD uTexas Identity Manager (TIM) Nondisruptive Maintenance
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 7:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wednesdays
Start time: 6:30 AM
End time: 7:00 AM

Impact: This ... (more)
6:30 AM - 7:30 AM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system.

Date: 8/28/2014
Start time: 6:30am
End time: 7:30am

Impact: There will be no interruption to authentication services. ... (more)
8:00 AM - 9:00 AM
UTForge monthly application maintenance
Service: UTForge
Description: The UTForge service will undergo application maintenance monthly on the fourth Thursday from 8 - 9 a.m. Subversion and Trac will be available throughout this maintenance event.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
12:01 PM - 1:00 PM
CTL's Course Instructor Survey System Maintenance
Description: CTL's Course Instructor Survey System will undergo maintenance. Users may experience a brief outage.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
7:30 AM - 8:30 AM
TRAC maintenance
Service: Technical Resource Account Control (TRAC)
Description: TRAC site will be updated to reflect new fiscal year rate changes. No user impact is anticipated, but brief interruption of service may occur during this time
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every first Tuesday monthly.
3:30 PM - 5:00 PM
PyPE Non-Prod OS Maintenance
Service: Python Production Environment (PyPE)
Description: RHEL OS patching of PyPE non-prod environment = DEV, ADMINDEV, TEST, QUAL. PROD and BETA are unaffected. Rolling restarts on TEST, QUAL.

Deployment interface will be down for most of the duration
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 8:00 AM
Planned Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Planned monthly maintenance window for ITS MSSQL service.
This month's maintenance will only involve server SQL03.austin.utexas.edu. There will be an expected outage of approximately 15 minutes ... (more)
6:30 AM - 7:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wednesdays
Start time: 6:30 AM
End time: 7:00 AM

Impact: This ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
2:30 PM - 3:00 PM
CTL's Credit by Exam system non-disruptive Maintenance
Description: CTL's Credit by Exam system will undergo maintenance. Users will not experience an interruption in service.
5:30 PM - 7:30 PM
Austin Disk backend server volume management.
Service: Austin Disk Services
Description: Primary volume size on backend file servers will be increased to accommodate future updates. No customer impact is expected.
7:00 AM - 8:00 AM
Pype Django upgrade
Service: Python Production Environment (PyPE)
Description: Django on the Pype servers will be upgraded to the latest security release, 1.4.14.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 AM - 12:00 PM
Video Security Maintenance
Service: Campus Security Systems
Description: ITS N&T will be conducting maintenance on the video security system to apply software patches and make some configuration changes. During the maintenance window, there may be about 30 minutes of ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
11:45 AM - 12:45 PM
CTL's Credit by Exam system non-disruptive Maintenance
Description: CTL's Credit by Exam system will undergo non-disruptive maintenance. Users will experience no interruption in service.
4:00 PM - 4:30 PM
Austin Disk SFTP virtual root maintenance
Service: Austin Disk Services
Description: A virtual root will be added to the SFTP configuration to allow users access to any share to which they have permissions (individual or otherwise).
5:00 PM - 5:15 PM
Residence Halls Wireless Configuration Change
Service: Resnet
Description: Networking will be removing the "attwifi" wireless network from the University Residence Halls. The "attwifi" network is normally not available in the Residence Halls, but it was temporarily enabled ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 7:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wednesdays
Start time: 6:30 AM
End time: 7:00 AM

Impact: This ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
12:01 PM - 1:00 PM
CTL's Test Registration system maintenance
Description: CTL's Test Registration system will undergo maintenance. Users may experience a momentary interruption in service.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Maintenance Window
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
10:00 AM
Routine maintenance to qual.its.utexas.edu
Service: UT Direct Q/A environment
Description: We will be updating the utlogin client to the latest version
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:30 PM - 8:30 PM
Session Border Controller Patching
Service: Voice Services (VoIP)
Description: Vendor will apply software patches to Session Border Controller (p/o new VoIP system). We expect no service interruption, but there is the possibility of up to 30 seconds of dial tone non-... (more)
10:00 AM - 12:00 PM
Video Security Maintenance
Service: Campus Security Systems
Description: Standing recurring maintenance window for campus video security systems. During the maintenance, there may be intermittent disruptions to access to the video security systems.
1:30 PM - 2:30 PM
CTL's Credit by Exam system non-disruptive Maintenance
Description: CTL's Credit by Exam system will undergo non-disruptive maintenance.
2:00 PM - 2:30 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting expedited maintenance on the TIM PROD system. There will be no outage. Web users of the EID Administrative system or the EID Self Help tool may experience connection resets ... (more)
4:00 PM - 8:00 PM
AEMS Backups Migrations
Service: Austin Exchange Messaging Service
Description: AEMS backups will be migrated to new DPM servers
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!