The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1/30/2015
9:25 AM
Canvas: GHOST Security Patch Maintenance Downtime (~5 minutes)
Unplanned Maintenance

01/30/2015 09:25
Canvas Maintenance
Scheduled maintenance (~ 5min downtime) on February 5, 2015 at 2 AM MST

We’ll be performing maintenance on your Canvas instance next Thursday, February 5th. A 60-minute maintenance window will begin at 2:00am MST. During this event your users will experience about 5 minutes of downtime where they are unable to access Canvas.

This maintenance event will be to address the “GHOST” Linux vulnerability detailed in yesterday’s incident report. This security fix will require restarting key database servers for your instance of Canvas.

We appreciate your understanding as we finish the process of addressing this issue. Please contact your Customer Success Manager if you have any questions or concerns.

1/30/2015
9:04 AM
RESOLVED:  Emergency maintenance on FTP server
Service Restored

1/30/15 09:02
Maintenance has ended.


01/29/15 08:40
Maintenance is starting​


1/29/15 4:04pm
Operating system patches will be applied to the UT FTP server. A reboot of the server is necessary and will cause a service outage.
Start: 2015-01-30 08:30

1/29/2015
10:29 PM
RESOLVED: UT Lists Emergency Maintenance 10:00 tonight Thu 1/29
Service Restored

1/29/15 10:25pm
Maintenance complete.


1/29/15 1:06pm
Event Title: UT Lists emergency maintenance
Description: The UT Lists mailing list service will be briefly unavailable starting at 10:00 p.m. Thursday, January 29 in order to apply software patches.
Start Date: Thursday, January 29, 2015
End Date: Thursday, January 29, 2015
Start Time: 10:00 PM
End Time: 11:00 PM

1/29/2015
9:57 PM
RESOLVED: XML Gateway Emergency Maintenance - Security patch
Service Restored

1/29/15 9:51pm
Maintenance is complete.
The service was unavailable from 9:31 to 9:44.


1/29/15 1:19pm
XML Gateway production service will be interrupted for about 15 minutes starting soon after 9:30 pm today.
The maintenance window is:
Thursday January 29, 2015   9:30 - 10:15 pm

 

1/29/2015
8:59 PM
RESOLVED: Blackboard Emergency Maintenance
Service Restored

1/29/15 8:52pm
Maintenance completed.


1/29/15 11:58am
WHEN: 01-29-2015 8p - 10p
WHAT: The blackboard service will undergo emergency maintenance tonight between 8 and 10 pm to install critical patches.
IMPACT: The service will be down to all users for the duration of the maintenance.

1/29/2015
5:49 PM
RESOLVED: Emergency Maintenance for Virtual Web Hosting and UT Content Management System (UTCMS)
Service Restored

1/29/15 5:47pm
Maintenance completed.


WHEN: 01-29-2015 5p - 6p
WHAT: The machines which serve Red Hat based virtual hosts and the UTCMS service will undergo emergency maintenance to have critical patches installed.
IMPACT: The affected web sites and UTCMS will be down for approximately 10 minutes while the machines which serve them are rebooted.

1/29/2015
3:32 PM
RESOLVED: CATV Emergency maintenance
Service Restored

1/29/15 3:27pm
Emergency maintenance is concluded.


Emergency maintenance is being performed on the CATV System.  There may be several outages of short duration during this time.

1/29/2015
1:01 PM
Expedited maintenance for IAM services
Unplanned Maintenance

1/29/2015 12:49 PM
The following IAM systems are performing ongoing expedited maintenance. Service disruptions, should they occur, will be minimal.

UTLogin – Central Authentication Services
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application


1/28/15 3:22pm

The following IAM systems are performing expedited maintenance. Service disruptions, should they occur, will be minimal.

TIM – uTexas Identity Manager
TED – uTexas Enterprise Directory
Whips – Public Directory
UTLogin – Central Authentication Services
Shibboleth – SAML2 Identity Provider
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application

1/29/2015
12:57 PM
RESOLVED:  Emergency TED Maintenance
Service Restored

1/29/2015 12:48 PM
Maintenance complete.


1/29/2015 12:01 PM
TED maintenance is proceeding normally but taking longer than expected. Updates to TED have been restored and the remainder of the maintenance will be non-disruptive.

New estimated end time: 1:00 PM


1/29/15 9:19 am
Emergency maintenance has begun on the uTexas Enterprise Directory (TED). LDAP authentication and searches will remain available, but updates will be delayed for a brief window during the maintenance. This may disrupt password resets for UT-EID accounts. Estimated end time: 12:00 PM.


1/28/15 5:05pm
Maintenance will take place on the uTexas Enterprise Directory. LDAP searches and authentication will remain available, but updates will be interrupted for a brief window during the maintenance. This may delay some password resets for UT-EID accounts.
Start: Thursday, January 29, 2015 9:00 AM
End: Thursday, January 29, 2015 12:00 PM

Past Service Interruptions

Upcoming Maintenance

<<< 03/23/2014 - 04/12/2014 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 9:30 AM
Javamail PROD firewall adjustment
Service: Mainframe Email
Description: Adjust Linux firewall IP tables, so only VPN users in "its-systems" group will be allowed ssh access to jmail-p01,p02,p03 hosts.
7:15 AM - 9:15 AM
Student Photo Roster Expedited Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, March 25th from 7:15am â 9:15am the Student Photo Roster will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
Virtual ID Cards Expedited Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, March 25th from 7:15am - 9:15am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
ID Photo Gateway Expedited Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, March 25th from 7:15am - 9:15am the ID Photo Gateway will undergo routine maintenance. Users should experience no interruption in service.
8:00 AM - 9:00 AM
JIRA quarterly OS maintenance
Service: Jira
Description: JIRA will undergo quarterly operating system maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 8:00 PM
CTL Scanning Maintenance
Description: CTL's (The Center for Teaching and Learning's) Scanning admin application and scanning output page will undergo maintenance. Users will experience a brief outage.
7:00 AM - 8:00 AM
Short Links Update
Service: Short Links Service
Description: The Short Links Service will be unavailable for a short time as the software is updated.
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 11:59 PM
Expedited Session Border Controller Patch Application
Service: Voice Services (VoIP)
Description: Expedited - Our vendor will install a software patch on the Session Border Controller (p/o the VoIP system). We do not expect any disruption of service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
9:00 AM - 12:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 3/29/2014
Start time: 9:00 AM
End time: 12:00 PM

Impact: This ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: We will be deploying code to Pype's deployment interface. The deployment interface may be down during this time but deployed applications will be unaffected.
9:00 AM - 10:00 AM
Urgent Email Maintenance
Service: Urgent Email System
Description: We are updating the User Interface.
12:01 PM - 1:00 PM
CTL's Credit by Exam system improvements
Description: CTL's (The Center for Teaching and Learning's) Credit by Exam system will undergo maintenance. Users may experience a momentary outage.
1:00 PM - 2:00 PM
CTL Test Registration System Maintenance
Description: CTL's (The Center for Teaching and Learning's) Test Registration system will undergo maintenance. Users might experience a momentary outage.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every first Tuesday monthly.
8:00 AM - 5:00 PM
Austin AD Name Server Refresh
Service: Austin Active Directory
Description: An Austin AD Name Server will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
8:00 AM - 12:00 PM
Short Links Service Expedited Maintenance
Service: Short Links Service
Description: Shortlinks subdomain links.utexas.edu will have it's DNS records updated to function with the subdomain's new IP-based VHost on Webcentral. The service is expected to function during this change.
3:00 PM - 4:00 PM
UT Direct Notifications Retirement
Service: UT Direct Notifications
Description: UT Direct Notifications is being retired. The UT Direct Message Center will remain for programmatic notifications.
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:00 AM - 7:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wed 4/2/2014
Start time: 6:00 AM
End time: 7:00 AM

Impact: This ... (more)
6:00 AM - 8:00 AM
Adobe Connect database maintenance
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's database server will undergo planned maintenance from 6:00 - 8:00 AM. There will be intermittent outages during this maintenance window.
6:00 AM - 8:00 AM
Maintenance for MSSQL
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
9:00 AM - 1:00 PM
QUAL Blackboard outage
Service: Blackboard
Description: The QA Blackboard database will be upgraded to Oracle 11.2.0.3. This upgrade is to an internal database only. External customers do not access this database and will not be impacted by the upgrade. ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:50 PM - 6:00 PM
DEFINE Internals/Enterprise Workflow Expedited Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing expedited maintenance to deploy user-requested enhancements. Users should not experience any interruption in service.
7:00 PM - 9:00 PM
Production ITS central RAC Database Server OS Patching
Service: Oracle
Description: We will be patching the operating system on the database servers that run the production ITS Central RAC. While no outage is planned, there could be a brief moment of disruption as services are ... (more)
6:00 PM - 12:00 AM
Austin Domain Controller Refresh
Service: Austin Active Directory
Description: An Austin Domain Controller will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 11:00 AM
FC switch replacement
Description: Two FC switches will be swapped out for newer devices in UDC-C. Affected customers have been notified.
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM TEST system.
2:30 PM - 3:00 PM
Group Email and Urgent Email Nondisruptive Expedited Maintenance
Service: Urgent Email System
Description: The Group and Urgent Email Systems will be patched to perform a necessary security update. The patch should not cause any downtime.
5:30 PM - 6:00 PM
Shibboleth Expedited - Non-Disruptive Maintenance
Service: Shibboleth
Description: Shibboleth (idp.its.utexas.edu) service will be restarted. We should be able to perform a rolling restart of the service and should cause no disruption to users.
6:00 PM - 8:00 PM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting an expedited, non-disruptive maintenance on the UTLogin system.

Date: Wed 4/10/2014
Start time: 6:00 PM
End time: 8:00 PM

Impact: None expected
9:30 AM - 10:30 AM
Javamail, FTPMail Qual and Test host patching
Service: Mainframe Email
Description: Javamail and FTPMail QUAL and TEST hosts (jmail-t01 and jmail-t02.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at ... (more)
4:30 PM - 4:45 PM
Emergency non-disruptive maintenance on WebSpace
Service: WebSpace
Description: Emergency maintenance will be performed on WebSpace to remediate a security issue. No user-visible outage is expected.
5:00 PM - 5:30 PM
Shibboleth Expedited - Non-Disruptive Maintenance
Service: Shibboleth
Description: Shibboleth (idp.its.utexas.edu) will undergo a brief, non-disruptive maintenance.
8:30 AM - 9:30 AM
Expedited Non Disruptive maintenance of Document repository
Service: Document Repository
Description: Perform a security update to remediated the OpenSSL bug. Less than 3 minutes interruption is expected on each server.
9:30 AM - 10:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS-DD will be temporarily disrupted for emergency maintenance. The disruption should not last for more than 10 minutes
2:00 PM - 3:00 PM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting an expedited, non-disruptive maintenance on the UTLogin system.

Date: Wed 4/10/2014
Start time: 2:00 PM
End time: 3:00 PM

Impact: None expected
9:00 PM - 9:30 PM
Campus RHNS: Emergency Security Maintenance
Service: Campus Red Hat Network Satellite (RHNS)
Description: Campus RHNS will undergo emergency disruptive maintenance to address a security issue. Service will be unavailable during the maintenance event.
12:01 PM - 1:00 PM
CTL's Credit by Exam system maintenance
Description: CTL's (the Center for Teaching and Learning's) Credit by Exam system will undergo maintenance. Users may experience a momentary outage.
6:00 PM - 12:00 AM
Austin Domain Controller Refresh
Service: Austin Active Directory
Description: An Austin Domain Controller will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Footprints weekly maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
8:00 AM - 11:59 AM
Web Central Monthly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!