The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/23/2014
8:04 AM
RESOLVED:  Office of Telecommunication Services (OTS) Monitoring Tool is Unavailable
Service Restored

The OTS monitoring tool is now available.


The OTS Monitoring tool is currently unavailable.  Campus may be impacted.  OTS staff is currently investigating.

11/22/2014
2:28 PM
Power Outage at COM
Under Investigation

2:24 PM
UT Power Plant has informed us that at approximately 9:45, there was a short in a piece of the electrical gear that powers COM, Main, and some other buildings.  There was a momentary outage that occurred until systems switched to the back up loop.  They are making plans to repair when storms depart the area.  We will continue to monitor.


At approximately 9:41 AM power was momentary lost at the COM building, which possibly affected systems housed within the facility.  Power was restored a short time after the outage. The UDC-Facilities team is currently investigating the issue. 

11/21/2014
12:00 PM
RESOLVED:Restart of TID print server its-tidprint02
Service Restored

TID print server its-tidprint02 is back online.  Service was restored at 11:48 AM.  Issue is resolved


11:36
A TID print server, its-tidprint02.austin.utexas.edu, has a print application that is in a degraded state.  Mainframe print jobs are being processed normally at this time.  The print server will be rebooted immediately to remedy the print application state.  No mainframe print jobs will be lost.  They will be queued and delivered on the print server has completed its reboot and the print application has been verified online.

Action has been coordinated with the ITS Help Desk.

11/21/2014
9:49 AM
Resolved: Canvas performance issue
Service Restored

9:48
https://utexas.instructure.com appears to be behaving normally now


9:18
https://utexas.instructure.com is performing very slowly at the current time.

Instructure is aware of the issue, and working to address it.

Past Service Interruptions

Upcoming Maintenance

<<< 09/22/2013 - 10/12/2013 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 2:00 AM
Blackboard Database patching
Service: Blackboard
Description: I revoked the usual Blackboard maintenance window for this week too early; we need to patch the database.

The service will be down while patching occurs.
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:30 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, September 24th from 7:30am - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, September 24th from 7:30am - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, September 24th from 7:30am - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 5:30 PM
SMTP Routing Reconfiguration
Service: Austin Exchange Messaging Service
Description: SMTP routing between the on-Premise AEMS Exchange environment and Office 365 Exchange Online will be modified to provide improved interoperability (to complete work started during last weekend's ... (more)
8:00 AM - 9:00 AM
JIRA Quarterly OS Maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance. The service will be unavailable during this maintenance event.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Expedited non-disruptive AEMS maintenance
Service: Austin Exchange Messaging Service
Description: Reconfiguration of hybrid relationship between on-premise AEMS and Office 365 Exchange Online. No user impact is expected.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
1:00 PM - 5:00 PM
IronPort appliances upgraded to AsyncOS 7.6.3
Service: Mail Filtering Service
Description: Our IronPort email security appliances will be upgraded from AsyncOS 7.6.1 to 7.6.3.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 2:00 AM
ArcGIS/Matlab License Server Outage
Description: Electrical Outage in MEZ that will affect two campus-wide services:

ArcGIS license server
Matlab license server

Impact: People won't be able to use ESRI ArcGIS or Matlab applications during ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 2:00 AM
ArcGIS/Matlab License Server Outage
Description: Electrical Outage in MEZ that will affect two campus-wide services:

ArcGIS license server
Matlab license server

Impact: People won't be able to use ESRI ArcGIS or Matlab applications during ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 AM - 11:00 PM
XML Gateway PROD - prep for UTLogin transition
Service: XMLGateway
Description: Make various non-disruptive changes to production host (xmlgw-p01), to prepare for the transition of the management application's authentication system from CWA (Fatc cookie) to UTLogin.
8:00 AM - 4:00 PM
UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance
Service: FAC Facilities
Description: Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:00 AM - 8:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: 10/2/2013
Start time: 6:00 AM
End time: 8:00 AM

Impact: This ... (more)
7:00 AM - 11:00 PM
XML Gateway PROD - prep for UTLogin transition
Service: XMLGateway
Description: Make various non-disruptive changes to production host (xmlgw-p01), to prepare for the transition of the management application's authentication system from CWA (Fatc cookie) to UTLogin.
7:00 AM - 7:30 AM
MySQL (non-CAT1) database outage (mysqldb.its.utexas.edu)
Service: MySQL
Description: The MySQL (non-CAT1) database service (mysqldb.its.utexas.edu) will be in read-only mode for approximately 30 minutes while replication between the master and slave node is restored. Read-only ... (more)
8:00 AM - 4:00 PM
UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance
Service: FAC Facilities
Description: Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. Users should not experience any interruption in service.
6:00 PM - 8:00 PM
A2 Patch implementation
Service: Voice Services (VoIP)
Description: We will be applying a patch to the A2 SIP Softswitch (core of new VoIP system). There should be no interruption of service.
9:00 PM - 11:00 PM
OS Patching of Document Repository production servers
Service: Document Repository
Description: Linux operating system on Document Repository virtual machines will be patched. There will be two brief interruptions of 2 to 3 minutes each during this maintenance window.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
7:00 AM - 11:00 PM
XML Gateway PROD - prep for UTLogin transition
Service: XMLGateway
Description: Make various non-disruptive changes to production host (xmlgw-p01), to prepare for the transition of the management application's authentication system from CWA (Fatc cookie) to UTLogin.
8:00 AM - 4:00 PM
UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance
Service: FAC Facilities
Description: Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 AM - 11:00 PM
XML Gateway PROD - prep for UTLogin transition
Service: XMLGateway
Description: Make various non-disruptive changes to production host (xmlgw-p01), to prepare for the transition of the management application's authentication system from CWA (Fatc cookie) to UTLogin.
8:00 AM - 4:00 PM
UDC-C Cooling Tower #1 & #2 Planned - Non-Disruptive Maintenance
Service: FAC Facilities
Description: Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 11:00 PM
XML Gateway PROD - prep for UTLogin transition
Service: XMLGateway
Description: Make various non-disruptive changes to production host (xmlgw-p01), to prepare for the transition of the management application's authentication system from CWA (Fatc cookie) to UTLogin.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
7:00 AM - 11:00 PM
XML Gateway PROD - prep for UTLogin transition
Service: XMLGateway
Description: Make various non-disruptive changes to production host (xmlgw-p01), to prepare for the transition of the management application's authentication system from CWA (Fatc cookie) to UTLogin.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 AM - 11:00 PM
XML Gateway PROD - prep for UTLogin transition
Service: XMLGateway
Description: Make various non-disruptive changes to production host (xmlgw-p01), to prepare for the transition of the management application's authentication system from CWA (Fatc cookie) to UTLogin.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
4:30 PM - 5:00 PM
DEFINE Internals/Enterprise Workflow Expedited Non-Disruptive Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing expedited maintenance to deploy user-requested enhancements. Users should not experience any interruption in service.
7:30 AM - 11:30 AM
VPN Maintenance
Service: Virtual Private Network
Description: Networking will be conducting maintenance on the campus VPN system on Tuesday, October 8, 2013, from 7:30am to 11:30am to make resiliency improvements to the VPN service.

There will be a brief ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
2:00 PM - 3:00 PM
Planned DPUSER Maintenance in PROD
Service: DPUSER
Description: Routine maintenance will take place in DPUSER's PROD environment. No outage is expected.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
9:30 AM - 10:30 AM
Javamail, FTPMail Qual and Test host patching
Service: Mainframe Email
Description: Javamail and FTPMail QUAL and TEST hosts (jmail-t01 and jmail-t02.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
Shibboleth Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo scheduled maintenance at this time. Users should experience no interruption of service.
10:30 AM - 11:30 AM
Planned Apollo Maintenance in PROD
Service: Apollo
Description: Routine maintenance will take place in Apollo's PROD environment. No outage is expected.
2:00 PM - 2:30 PM
uTexas Enterprise Directory (TED) - Expedited Non-Disruptive
Service: uTexas Enterprise Directory (TED)
Description: We will be performing expedited non-disruptive maintenance on the uTexas Enterprise Directory (TED) today from 2:00-2:30.

No impact is expected.
7:00 AM - 5:00 PM
Data Center Cleaning Expedited - Non-Disruptive
Service: FAC Facilities
Description: Expedited - Non-Disruptive maintenance for cleaning NOC A Data Center. Data Center cleanings are a critical and effective way to combat problematic downtime risks like static charge, dust buildup, ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 5:30 PM
AEMS Office 365: Load balancer change for authentication servers
Service: Office 365
Description: A change will be made to the load balancer to more accurately monitor the state of the authentication servers. No service interruption is expected.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!