The University of Texas at Austin

ITS Services Status

Current Service Interruptions


5/20/2013
4:37 PM
uTexas Identity Manager (TIM) PROD Maintenance - Tuesday 5/21/13 9:00am-3:00pm
Unplanned Maintenance

We will be doing maintenance on the TIM PROD systems on Tuesday 5/21/13 between 9:00am and 3:00pm. 

No user impact is expected during this period, but we will provide an update should any occur.

5/20/2013
4:07 PM
RESOLVED:uTexas Identity Manager (TIM) PROD Maintenance
Service Restored

Maintenance is complete. 


We will be conducting emergency maintenance on the TIM PROD systems today 5/20/2013 at
3:50pm.  No user impact is anticipated. 

5/20/2013
2:04 PM
RESOLVED:  uTexas Identity Manager (TIM) PROD Maintenance - Monday 5/20/13 6:30am-7:00am
Service Restored

Mainenance is completed.


We will be conducting emergency maintenance on the TIM PROD systems on
Monday 5/20/13 from 6:30am-7:00am.  Users of the EID Self Help Application
and the EID Administrative Application may experience session disconnects
during the maintenance.

5/20/2013
12:25 PM
RESOLVED:Adobe Connect 9 Upgrade (extended)
Service Restored

Adobe Connect 9 is now deployed.  Maintenance window is completed.


The maintenance window is extended until 12:30 PM.

4/11/2013
4:48 PM
UTBackup Application issue
Under Investigation

ITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues.  Until further notice UTBackup customers should not enable this setting.  Our investigation continues and updates will be provided as they develop. 


UTBackup authentication and connections from the desktop application are unavailable to some customers.  This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings.  Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped. 

Past Service Interruptions

Upcoming Maintenance

<<< 05/20/2012 - 06/09/2012 >>>
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Adobe Connect Log Collection
Service: Web Conferencing
Description: Adobe Connect's remote database will be stopped and started in order to provide the vendor (Adobe) log information for an existing support ticket. No changes are being made to the service.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
7:00 AM - 11:59 PM
Blackboard service upgrade
Service: Blackboard
Description: We'll be upgrading Blackboard from Service Pack 5 to Service Pack 8.

Blackboard will be down during the upgrade.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Wireless and Wired Public Internet Access
Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more)
10:30 AM - 1:30 PM
Routine QUAL TIM Maintenance
Service: EID
Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Wireless and Wired Public Internet Access
Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more)
10:00 AM - 11:00 AM
utdirect beta environment Update of JDK 6 to JDK7 for java webapps
Service: UT Direct development environment
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7

No downtime or visible interruption of service for end users.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Wireless and Wired Public Internet Access
Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
UDCC/UDCB NOC B Migration to Nexus Core
Service: University Data Center
Description: Impact:
Non-Disruptive, Large Scope

Change Description:
Migration of NOC B uplink for UDCC N7K A/B, UDCC SVC B, and UDCB to Nexus NOC B core router. Connections is being moved as part of the ... (more)
9:00 AM - 10:00 AM
Planned maintenance on utdirect.utexas.edu
Service: UT Direct
Description: Update web server software to latest release.
No downtime or interruption of service is expected.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
1:00 PM - 4:00 PM
Routine PROD TIM Maintenance
Service: EID
Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. There will be a brief interruption in updates to directory data. Otherwise no interruption of service is ... (more)
10:00 AM - 11:00 AM
utdirect Update of JDK 6 to JDK7 for java webapps
Service: UT Direct
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7
2:00 PM - 6:00 PM
Non-disruptive mainframe storage system maintenance
Service: Mainframe
Description: Capacity and cache upgrade to the mainframe-attached storage subsystem.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists service at http://utlists.utexas.edu will undergo planned maintenance between 10:00 and 11:00 p.m. on Wednesday June 6th.
9:00 AM - 11:00 AM
Texas Exes Email Forwarding Service software upgrade
Description: The IronPort e-mail appliances which implement the Texas Exes Lifetime Email Fowarding service will be upgraded to the latest software.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

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