The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1/30/2015
1:56 PM
Canvas: Security Patch Maintenance Downtime (~5 minutes)
Unplanned Maintenance

01/30/2015 9:25am
Canvas Maintenance
Scheduled maintenance (~5min downtime) on February 5, 2015 at 3:00am

We’ll be performing maintenance on your Canvas instance next Thursday, February 5th. A 60-minute maintenance window will begin at 3:00am. During this event your users will experience about 5 minutes of downtime where they are unable to access Canvas.

This maintenance event will be to apply security patches which will require restarting key database servers for your instance of Canvas.

We appreciate your understanding as we finish the process of addressing this issue. Please contact your Customer Success Manager if you have any questions or concerns.

1/30/2015
9:04 AM
RESOLVED:  Emergency maintenance on FTP server
Service Restored

1/30/15 09:02
Maintenance has ended.


01/29/15 08:40
Maintenance is starting​


1/29/15 4:04pm
Operating system patches will be applied to the UT FTP server. A reboot of the server is necessary and will cause a service outage.
Start: 2015-01-30 08:30

1/29/2015
10:29 PM
RESOLVED: UT Lists Emergency Maintenance 10:00 tonight Thu 1/29
Service Restored

1/29/15 10:25pm
Maintenance complete.


1/29/15 1:06pm
Event Title: UT Lists emergency maintenance
Description: The UT Lists mailing list service will be briefly unavailable starting at 10:00 p.m. Thursday, January 29 in order to apply software patches.
Start Date: Thursday, January 29, 2015
End Date: Thursday, January 29, 2015
Start Time: 10:00 PM
End Time: 11:00 PM

1/29/2015
9:57 PM
RESOLVED: XML Gateway Emergency Maintenance - Security patch
Service Restored

1/29/15 9:51pm
Maintenance is complete.
The service was unavailable from 9:31 to 9:44.


1/29/15 1:19pm
XML Gateway production service will be interrupted for about 15 minutes starting soon after 9:30 pm today.
The maintenance window is:
Thursday January 29, 2015   9:30 - 10:15 pm

 

1/29/2015
8:59 PM
RESOLVED: Blackboard Emergency Maintenance
Service Restored

1/29/15 8:52pm
Maintenance completed.


1/29/15 11:58am
WHEN: 01-29-2015 8p - 10p
WHAT: The blackboard service will undergo emergency maintenance tonight between 8 and 10 pm to install critical patches.
IMPACT: The service will be down to all users for the duration of the maintenance.

1/29/2015
5:49 PM
RESOLVED: Emergency Maintenance for Virtual Web Hosting and UT Content Management System (UTCMS)
Service Restored

1/29/15 5:47pm
Maintenance completed.


WHEN: 01-29-2015 5p - 6p
WHAT: The machines which serve Red Hat based virtual hosts and the UTCMS service will undergo emergency maintenance to have critical patches installed.
IMPACT: The affected web sites and UTCMS will be down for approximately 10 minutes while the machines which serve them are rebooted.

1/29/2015
3:32 PM
RESOLVED: CATV Emergency maintenance
Service Restored

1/29/15 3:27pm
Emergency maintenance is concluded.


Emergency maintenance is being performed on the CATV System.  There may be several outages of short duration during this time.

1/29/2015
1:01 PM
Expedited maintenance for IAM services
Unplanned Maintenance

1/29/2015 12:49 PM
The following IAM systems are performing ongoing expedited maintenance. Service disruptions, should they occur, will be minimal.

UTLogin – Central Authentication Services
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application


1/28/15 3:22pm

The following IAM systems are performing expedited maintenance. Service disruptions, should they occur, will be minimal.

TIM – uTexas Identity Manager
TED – uTexas Enterprise Directory
Whips – Public Directory
UTLogin – Central Authentication Services
Shibboleth – SAML2 Identity Provider
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application

Past Service Interruptions

Upcoming Maintenance

<<< 05/25/2014 - 06/14/2014 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS Digital Download service will be unavailable for enhancements to the site. Customers may experience service disruptions intermittently during this window.
12:00 PM - 1:00 PM
Campus Red Hat Network Satellite Planned Maintenance
Service: Campus Red Hat Network Satellite (RHNS)
Description: The Campus Redhat Network Satellite will undergo maintenance on Tuesday May 27 from noon till 1pm. During this time the Satellite will be unavailable to provide updates to Redhat systems.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network controllers to load new controller and AP software. Clients may experience a loss of wireless network connectivity for about 5 ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
7:00 AM - 8:00 AM
Pype Django upgrade
Service: Python Production Environment (PyPE)
Description: We will be upgrading Django on Pype from 1.4.12 to 1.4.13.
7:30 AM - 8:30 AM
Credit Card Server Configuration Update
Service: Central Credit Card Processing Web Site
Description: We will be updating the configuration on the credit card machines.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network controllers to load new controller and AP software. Clients may experience a loss of wireless network connectivity for about 5 ... (more)
12:01 PM - 1:00 PM
CTL's Credit by Exam system maintenance
Description: CTL's Credit by Exam system will undergo maintenance. Users may experience a brief interruption in service.
4:45 PM - 5:15 PM
CTL's Credit by Exam system non-disruptive maintenance
Description: CTL's Credit by Exam system will undergo non-disruptive maintenance
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:20 AM - 10:45 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive maintenance
2:45 PM - 3:15 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive Maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
3:30 PM - 5:00 PM
PyPE Non-Prod OS Maintenance
Service: Python Production Environment (PyPE)
Description: RHEL OS patching of PyPE non-prod environment = DEV, ADMINDEV, TEST, QUAL. PROD and BETA are unaffected. Rolling restarts on TEST, QUAL.

Deployment interface will be down for most of the duration
7:00 PM - 7:30 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Mon 6/2/2014
Start time: 7:00 PM
End time: 7:30 PM

Impact: No service ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
8:00 AM - 9:00 AM
qual.its.utexas.edu authentication changing to UTLogin
Service: UT Direct Q/A environment
Description: We will be upgrading the authentication mechanism used by utdirect qual (qual.its.utexas.edu) to use UTLogin

The Central Web Authentication and Fat Cookie (CWA/FC) system used by many university ... (more)
5:30 PM - 7:30 PM
TID Print Server Firmware Updates
Service: TID Printing
Description: TID Print Servers will latest server firmware installed. Intermittent service outages are expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 8:00 AM
Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
3:55 PM - 4:30 PM
CIS non-disruptive maintenance
Description: The Course Instructor Survey system will undergo non-disruptive maintenance.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:25 PM - 6:00 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive maintenance.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 6:30 AM
UTLogin planned maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a complete system outage.

Date: Friday 6/6/2014
Start time: 6:00 AM
End time: 6:30 AM

Impact: During ... (more)
9:00 AM - 11:00 AM
UTLogin planned maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Friday 6/6/2014
Start time: 9:00 AM
End time: 11:00 AM

Impact: This is ... (more)
4:40 PM - 5:10 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive Maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 9:00 AM
UTLogin planned maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a complete system outage.

Date: Saturday 6/7/2014
Start time: 6:00 AM
End time: 9:00 AM

Impact: ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:00 PM - 10:00 PM
UT-V Expedited Non-Disruptive Maintenance
Service: Virtual Servers
Description: A number of UT-V hosts will be placed into maintenance mode and rebooted to address a configuration issue. No impact is expected.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
10:30 AM - 6:00 PM
UT-V Expedited Non-Disruptive Maintenance
Service: Virtual Servers
Description: Two hosts will be taken out of service for network configuration changes. No customer impact is expected.
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
5:00 PM - 7:00 PM
Group Email Planned Maintenance
Service: Group E-Mail
Description: Group Email will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!