The University of Texas at Austin

ITS Services Status

Current Service Interruptions

3/27/2015
9:48 AM
Austin Disk backups issue
Under Investigation

03/27/15 09:48
ITS staff are investigating an issue with backups for a subset of Austin Disk. Only new backups are affected. Existing backups and Previous Versions are available and unaffected.

3/26/2015
5:29 PM
RESOLVED: VoIP Session Border Controller (SBC) switchovers today…
Service Restored

3/26/15 5:28 PM
Our vendor has successfully restored the Sesssion Border Controllers to proper resilient operation.  Staff has gathered appropriate event logs and traces for further vendor analysis to determine root cause. This incident is resolved.

We apologize for the inconvenience.


3/26/15 4:44 PM
At 3:50pm the active VoIP Session Border Controller (SBC) failed and the system switched to the other SBC.

Subsequently the newly active SBC developed instability that may cause VoIP phones across campus to become dormant for up to 5 minutes.  Upon recovery, the phones appear to function normally, but the instability may recur.

Vendor staff is engaged with Voice Services staff on an emergency basis to resolve this issue.

We apologize for the inconvenience.


3/24/15 5:05 PM
We have had 3 switchovers today of the redundant Session Border Controllers – 9:44, 15:54 and 16:41.  This is not normal behavior.  We have engaged the vendor and the situation is under investigation.

3/26/2015
2:29 AM
RESOLVED: Emergency maintenance for SharePoint 2010 service Extension
Service Restored

02:29 AM 03/26/2015
Maintenance window is concluded.


01:05 AM 03/26/2015
Maintenance window is extended until 02:15 AM


11:28 PM 03/25/15
Maintenance begins now [11:25 PM]


1238   3/25/15
Tonight between 11:15 PM and 1:15 AM, there will be an emergency maintenance window for SharePoint 2010 site collections.    During this time,  SharePoint will experience intermittent outages.  It is suggested that no one access their site collections during this maintenance.  If your site collection contains the following URLs it will be impacted by the maintenance:

athleticsdept.com
ciishare.construction-institute.org
share.law.utexas.edu
sharepoint.pip.org
sp.austin.utexas.edu

3/25/2015
8:56 PM
University Wiki Service slow or unresponsive
Service Functioning, Temporary Solution in Place

8:50 PM 3/25/15
ITS staff implemented changes to the University Wiki Service last week for potential performance and stability improvements but continue to monitor the service for issues. The next update will be Mon., March 30.


2:34pm 3/13/15
The University Wiki Service continues to experience periods of slowness or unavailability. ITS staff have been testing potential improvements for performance and stability and plan to deploy the changes during the scheduled maintenance window on Tuesday, March 17. ITS will monitor the service for a week after implementing the changes and provide an update on Wednesday, March 25.


5:31 3/10/15 PM
ITS staff continue to monitor the University Wiki Service and to investigate the root cause of the issues. The next update will be Friday, March 13.


4:57 3/9/15
The University Wiki Service continues to experience periods of slowness or unresponsiveness although these issues have been mitigated. ITS staff continue to investigate the root cause and to monitor the service. The next update will be Wednesday, March 11.


09:40 3/6/15
The University Wiki Service is still experiencing periods of slowness or unresponsiveness. ITS staff continue to monitor the service and investigate the issue. The next update will be Monday, March 9.


1404   3/5/15
The University Wiki Service has been restarted and is currently available. ITS staff will monitor the service while continuing to investigate the cause of the outages.


1343   3/5/15
As of approximately 1:35 PM, ITS Help Desk staff have observed that the University Wiki Service (wikis.utexas.edu) is either slow or unresponsive.

Past Service Interruptions

Upcoming Maintenance

<<< 12/22/2013 - 01/11/2014 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
1:00 PM - 5:00 PM
Production Standby ITS Central RAC - Expedited Non-Disruptive Maintenance
Service: Oracle
Description: Event Title: Production Standby ITS Central RAC Expedited Non-Disruptive Maintenance
Description: Production Standby ITS Central RAC will undergo non-disruptive maintenance that will
... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
10:00 AM - 5:00 PM
Production ITS Central Oracle RAC Software Upgrade
Service: Oracle
Description: The ITS Central Oracle RAC database will be upgraded from Oracle 11.2.0.1 to 11.2.0.3. The upgrade process will last 7 hours. During these 7 hours of the upgrade, the system will be completely ... (more)
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
7:00 AM - 7:15 AM
Student Photo Roster Planned Outage Maintenance
Service: Student Photo Roster
Description: On Tuesday, January 7th from 7:00-7:15am the Student Photo Roster will undergo routine scheduled maintenance. Users may experience a brief interruption in service during this time.
7:15 AM - 9:15 AM
Student Photo Roster Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, January 7th from 7:15am - 9:15am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
ID Photo Gateway Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, January 7th from 7:15am - 9:15am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
Virtual ID Cards Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, January 7th from 7:15am - 9:15am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
9:30 AM - 10:30 AM
Javamail, FTPMail Qual and Test host patching
Service: Mainframe Email
Description: Javamail and FTPMail QUAL and TEST hosts (jmail-t01 and jmail-t02.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:30 AM - 8:00 AM
Expedited: Non-Disruptive MySQL (CAT1) Maintenance
Service: MySQL
Description: During this non-disruptive maintenance window, the master server will have a volume extended. No service disruption is expected and all services will continue to operate normally.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!