The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/1/2015
12:00 AM
RESOLVED:EXTENDED - University Wiki Service Weekly Maintenance
Service Restored

6/30/15 11:58 PM Maintenance is complete.


23:02- 6/30/15 Maintenance window is extended to 12:00 AM to finalize maintenance. Service is expected to experience some stability issues as testing is performed.

 

6/30/2015
11:58 PM
EXTENDED UT Web weekly scheduled maintenance
Maintenance Extended

6/30/15 11:57 PM Maintenance extended until 1:00 a.m.

6/30/2015
5:08 PM
Office 365 Performance Issues
Service Functioning, Temporary Solution in Place

6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

6/30/2015
12:05 PM
RESOLVED:  uTexas Identity Manager (TIM) Intermittent Problems Connecting to Mainframe
Service Restored

6/30/2015 12:00 PM
Maintenance is complete & service has been restored.


6/30/2015 11:53 AM
We will be conducting a rolling restart of the TIM PROD application servers to correct intermittent connectivity problems with the mainframe.  Users of the EID Self Service application and the EID Administrative application could experience during the next few minutes.


6/30/2015 10:52 AM
Problems are continuing.  Apps and Systems staffs are investigating.


6/30/2015 10:26 AM
Service has been restored.


6/30/2015 9:50 AM
All three TIM PROD environments (TEST, QUAL, and PROD) are experiencing intermittent connectivity problems to the mainframe. Apps and Systems staff are investigating.

Web and programmatic users of EID applications could experience errors.

6/30/2015
10:46 AM
RESOLVED: Partial CATV outage
Service Restored

6/30/15 10:43am
The system is back up.


6/30/15 9:42am
Channels upwards of 42 are frozen.  We are trying to report the problem to our content provider at this time.

6/30/2015
8:59 AM
RESOLVED:  uTexas Identity Manager (TIM) PROD Expedited Maintenance
Service Restored

6/30/2015 8:58 AM
Maintenance is complete.


6/30/2015 8:49 AM
There will be a rolling restart of the TIM PROD application servers.  Users of the EID Self Service application and the EID Administrative application could experience connection resets during the next few minutes.

6/29/2015
11:51 PM
RESOLVED: EXTENDED Wikis Index Maintenance
Service Restored

11:50 PM 6/29/15 This maintenance is complete.


Extending the wikis maintenance window to 12:00 AM. Service is expected to remain available but performance will be impacted as indexing continues.

Past Service Interruptions

Upcoming Maintenance

<<< 08/26/2012 - 09/15/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
9:00 PM - 10:00 PM
PyPE planned maintenance
Service: Python Production Environment (PyPE)
Description: Monthly maintenance for the PyPE service.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: We will be doing routine maintenance to remove unused Apollo modules in QUAL. No user impact is expected.
8:00 AM - 11:00 AM
Group E-Mail Server Maintenance
Service: Group E-Mail
Description: ITS will be performing maintenance to replace the Group Email server. No service interruption is expected.
8:00 AM - 8:30 AM
Memory upgrade of vCenter server and database
Service: Virtual Servers
Description: We will be upgrading esxvctr01 and esxvcdb01 memory allocations to keep these 2 VMs from paging, which has been affecting performance.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine server updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: On Wednesday, August 29, 2012, from 5 to 7 p.m., DEFINE Internals/Enterprise Workflow will undergo maintenance. A small percentage of users may experience a very limited interruption of service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: uTexas Identity Manager (TIM)
Description: Normal monthly maintenance. There will be session resets if users are actively working on the EID Self Help Application and EID Administrative Application during the maintenance period.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: We will be doing routine maintenance to remove unused Apollo modules in PROD. No user impact is expected.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
EMN$MAIL QUAL Maintenance
Service: Mainframe Email
Description: We will be moving some bug fixes into QUAL for the backend of the EMN$MAIL delivery system. There is no expected downtime or service interruption.
8:00 AM - 11:00 AM
Group E-Mail Server Maintenance
Service: Group E-Mail
Description: ITS will be performing maintenance to replace the Group Email server. No service interruption is expected.
7:00 AM - 5:00 PM
Water line segmentation at CRB weather permitting event
Service: University Data Center
Description: CRB will be segmenting one of two water feeds to the Data Center cooling tower. A temporary water feed will be utilized and monitored during this event. No impact is expected.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 6:00 PM
Streaming Media server maintennace
Service: Webcasts and Streaming Media
Description: The server hosting the RealMedia / Helix Streaming Media service will undergo maintenance on Wednesday, September 5, from 5:00pm to 6:00pm. There will be a brief interruption in service during this ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine Apollo maintenance will take place in TEST and QUAL.
5:00 PM - 6:00 PM
Urchin maintenance
Service: Urchin
Description: The Urchin service will undergo maintenance on Thursday 9/6/2012. The web application (http://webstats.its.utexas.edu) will be unavailable from 5:00 p.m. to 6:00 p.m.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
EMN$MAIL PROD Maintenance
Service: Mainframe Email
Description: We will be moving some bug fixes into PROD for the backend of the EMN$MAIL delivery system. There is no expected downtime or service interruption.
7:00 AM - 8:00 AM
PyPE Planned Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype deployment interface will be undergoing maintenance to release a new pype tools version.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine Apollo maintenance will take place in PROD.
10:15 AM - 12:15 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: On Tuesday, September 11, from 10:15a - 12:15p, we will deploy the new UT Direct Application Registry to the BETA environment.

There should be no interruption of UT Direct services for users or ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!