The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/31/2014
3:46 PM
RESOLVED: Emergency Maintenance on UTLogin
Service Restored

Emergency maintenance is complete. System functionality has returned to normal.

We have determined that this issue affected a portion of UTLogin customers. The duration of the issue was approximately from 3:17PM – 3:29PM.

IAM staff is investigating the root cause of the issue.


Our monitoring system indicates that one of the UTLogin servers is experiencing issues. We will be restarting it shortly.

We have not yet determined if this issue is impacting customers.

IAM staff is investigating the issue. 


We are experiencing issues with UTLogin.  System staff is being engaged.

7/29/2014
4:59 PM
On-Going UT-V Storage Issue
Under Investigation

4:58
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next scheduled update 8/1/2014 at 16:00.


17:00
The final host’s storage controller driver has been changed.
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next update 7/29/2014 at 17:00


10:01
The UT-V hosts are in the same state as last night. All UT-V hosts have had their storage controller driver changed except for one host in Commodity 2. The final host has only one VM and we will be working with the owner this morning to gracefully migrate the VM so that we can change the driver on the final host.
The Enterprise cluster (with only ITS VMs) did have a period of high storage latency early this morning and a host connection issue that lasted under 1 minute, however, we believe these are different issues at this point and have a case opened with the vendor.
The UT-V team continues to monitor the situation and a new host issue like we have been seeing will trigger a rollback to ESXi 5.1.


7/27/14 11:36 pm
The UT-V team has completed applying storage controller driver changes for all UT-V hosts with one exception in the Commodity 2 cluster. The final host has only one VM running on it that cannot be migrated. It will be addressed tomorrow after reaching out to the VM’s owner.

Next update by 10:00am.


7/27/14 8:38 pm
Vent17 is restored and affected services have been confirmed functional by service owners.

The UT-V team will be doing rolling reboots (transparent) to apply storage controller driver changes in the Commodity 2 and Enterprise clusters to further stabilize the environment. We do not expect any downtime for VMs.


7/27/14 7:51 pm
Vent17 is being restarted. We expect VMs to be back up by 8:15 at the latest.  Service owners should check their VMs for functionality.

Affected services include:
ApplyTx, Austin Disk, Java Mail, MyBenefits, PYPE, UTWeb, Texas Enterprise Directory


7/27/14 7:24 pm
Affected services for Vent12 include:

Apply Texas, DocRepo (Test), JavaMail, UTWeb, MSSQL, Austin Disk


7/27/14 7:16 pm
Vent12 is scheduled to be restarted at 7:15. We expect VMs to be back up by 7:45 at the latest.  Service owners should check their VMs for functionality.

Vent17 is currently scheduled to be restarted at 7:45.


7/27/14 6:15 pm
We are beginning the rollout of the driver change to the other UT-V clusters. The hosts experiencing issues will be restarted after ITS VM administrators have had a chance to attempt graceful VM shutdowns.


7/27/14 5:55 pm
The hosts have now stopped responding in vCenter. It does appear VMs beyond Austin Disk are affected. This cluster contains only ITS VMs.


Two hosts in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.


7/27/14 5:24 pm
Two hosts in the Enterprise cluster (which has not had the HBA driver change applied) are experiencing storage issues. The known impact is limited to Austin Disk Services at this point but may be wider.


July 27, 2014 2:52pm
The HBA drivers have been changed in the Commodity 1 cluster. It continues to operate stably. UT-V staff are monitoring the environment.


July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

Past Service Interruptions

Upcoming Maintenance

<<< 09/23/2012 - 10/13/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Blackberry Enterprise Server Upgrade
Service: Austin BlackBerry Service
Description: Blackberry Enterprise Server (BES) will be upgraded to the latest maintenance release
10:00 AM - 10:30 AM
Com-plete Logon Maintenance
Service: TN3270
Description: Maintenance will be performed on the logon functionality for Com-plete, the mainframe 3270 application server. No user disruption is expected.
5:00 PM - 6:00 PM
UTS server maintenance
Service: Web Publishing on Unix
Description: The server hardware hosting the UTS Unix timesharing and Web publishing service (uts.cc.utexas.edu) will undergo hardware maintenance on Tuesday, September 25, from 5:00 to 6:00 p.m. UTS services ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 7:00 AM
ITS MySQL Maintenance
Service: MySQL
Description: *note, only the the non-CAT1 mysql environment will be done on the 27th. The CAT1 maintenance is now moved to October 1st at 6:00AM

both ITS MySQL host environments (non-CAT1 on ... (more)
6:00 AM - 7:00 AM
UT Lists maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will be unavailable during MySQL database server maintenance.

Mail sent to utlists.utexas.edu lists during the maintenance period will be ... (more)
7:00 AM - 7:30 AM
DNS Maintenance in UDC-C
Service: Departmental Networks
Description: Networking will be bringing two new recursive DNS servers online to service UDC-C. This is being done to provide the UDC-C network with DNS resolvers independent of the main campus servers (see point ... (more)
7:45 AM - 8:45 AM
UT Direct maintenance window
Service: UT Direct
Description: Obsolete link removal from UT Direct homepage.
9:00 AM - 2:00 PM
Add new datastores to Virtual Infrastructure
Service: Virtual Servers
Description: New datastores will be added to the Virtual Servers infrastructure for VM provisioning.

No service interruptions are anticipated.
8:00 AM - 6:00 PM
Upgrade of AEMS to SP2 RU4
Service: Austin Exchange Messaging Service
Description: Exchange 2010 Service Pack 2 will be applied to the Austin Exchange Messaging Service (AEMS), along with Rollup 4. Since RU4 remedies the Document WebReady Viewer security vulnerability, the ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 6:00 PM
Upgrade of AEMS to SP2 RU4
Service: Austin Exchange Messaging Service
Description: Exchange 2010 Service Pack 2 will be applied to the Austin Exchange Messaging Service (AEMS), along with Rollup 4. Since RU4 remedies the Document WebReady Viewer security vulnerability, the ... (more)
7:00 AM - 8:00 AM
Pype Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype team will be deploying code to make a new version of Django available to developers. There should be little downtime, if any, for the deployment interface and no downtime deployed projects.
9:00 AM - 11:00 AM
Selfscan (SAINT) Maintenance
Service: Selfscan (SAINT)
Description: This maintenance will perform software updates on all selfscan (SAINT) nodes. Please schedule your scans around this maintenance window.
7:00 AM - 8:00 AM
vCenter 5 Update 1 upgrade for esxdvctr01 (SRM)
Service: Virtual Servers
Description: Updating vCenter 5 to update 1 on Distaster Recovery vCenter instance to match upgrade that was already performed in production on esxvctr01.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will undergo maintenance for approximately 2 hours. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 9:30 PM
Pype Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype VMs in all environments will be moved from the commodity to the enterprise ESX infrastructure. The VMs will briefly lose network connectivity during this move, up to 2 minutes.
6:00 AM - 8:00 AM
ITS MySQL Maintenance - CAT1
Service: MySQL
Description: the CAT1 ITS MySQL host environment( mysqldb02.its.utexas.edu) will undergo maintenance to ensure stability and recover-ability. MySQL will be placed in read-only mode for the first part of this ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in TEST. No user impact is expected.
5:00 PM - 6:00 PM
FTP Server Maintenance
Service: FTP Server
Description: Networking will be performing maintenance on the "ftp.utexas.edu" server to apply a firmware update to the system. During the maintenance, the server will be unavailable.
11:30 AM - 12:00 PM
UT Direct Registry Migration Window
Service: UT Direct
Description: Minor code change to UT Direct Registry code
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: On the evenings of Monday, October 8, and Tuesday, October 9, from 5-7pm, Networking will be conducting maintenance on the campus wireless network. During the maintenance, the campus wireless system ... (more)
6:30 AM - 7:00 AM
XML Gateway maintenance
Service: XMLGateway
Description: The XML Gateway service will be shut-down for about a half-hour, to change the Gateway management web application to use an encrypted (HTTPS) connection, instead of an HTTP connection.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in QUAL. No user impact is expected.
8:00 AM - 9:00 AM
UT Direct planned migration
Service: UT Direct
Description: Small change to display on search page. No users expected to be impacted.
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM QUAL will undergo maintenance for approximately 2 hours. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will undergo maintenance for approximately 1 hour. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
5:00 PM - 6:00 PM
UTS server maintenance
Service: Web Publishing on Unix
Description: The server hardware hosting the UTS Unix timesharing and Web publishing service (uts.cc.utexas.edu) will undergo hardware maintenance on Tuesday, October 9, from 5:00 to 6:00 p.m.

UTS services ... (more)
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: On the evenings of Monday, October 8, and Tuesday, October 9, from 5-7pm, Networking will be conducting maintenance on the campus wireless network. During the maintenance, the campus wireless system ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
9:00 AM - 1:00 PM
Upgrade to UTBackup 2.0
Service: UTBackup
Description: The vendor will be upgrading the core components of both Servers and Clients for the UTBackup system. The upgrade will fairly transparent to the general user and will bring several new features, and ... (more)
5:00 PM - 9:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 9 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in PROD. No user impact is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!