The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/22/2014
4:29 PM
Extended processing time on certain Canvas imports and exports
Under Investigation

2:33
Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!

10/22/2014
3:54 PM
RESOLVED: Emergency Maintenance for UTBackup Service
Service Restored

15:52
Maintenance is complete and normal operations have been restored.


1441
Some UTBackup customers may experience an interruption in service as SSL certificates are updated on some of the appliances. Backups will automatically resume when the appliances restart but any restorations will have to be manually restarted.

10/22/2014
3:33 PM
RESOLVED: Resnet and DHFS Network Down
Service Restored

15:30
Service to Resnet and DHFS networks has been restored.


Resnet and the DHFS networks are down. This affects all wired and wireless access in all residence halls. Networking staff are on-site and
working to restore services.
In addition, DHFS servers that are in their server room in the residence halls are also unavailable. This includes Bevo Bucks and services that
may use it (e.g. UT Print).


Resnet and the DHFS network are down. Networking staff are investigating. This affects all wired and wireless access in all residence halls.

10/22/2014
10:57 AM
RESOLVED:Multi Factor Authentication (Toopher) intermittent outages
Service Restored

10:47
The time window for these issues relate directly to the UT Direct maintenance event and code rollback that caused intermittent outages for UT Direct.


The ITS monitoring system has indicated that the Multi-factor Authentication service Toopher is experiencing intermittent outages this morning.  ITS Applications staff is monitoring the service and is contacting the vendor for more information.

10/22/2014
10:57 AM
RESOLVED: UTLogin monitoring reporting errors
Service Restored

10:49
The errors that we observed occurred in a time window that relate directly to the UT Direct maintenance and code rollback event that caused intermittent outages for UT Direct this morning.
http://www.utexas.edu/its/events/event/6681/
We believe that no customers, other than those on UT Direct, experienced any interruption in service from UTLogin.


UTLogin monitoring endpoints are reporting intermittent errors. ITS Applications staff is investigating.

10/22/2014
10:40 AM
Issues with Task Manager and Natural on the Web?
Under Investigation

1035
The changes made during this maintenance event for UT Direct have been rolled back as of 10:20AM.

There were intermittent disruptions to some components within UT Direct from 10:00 to this point.

Past Service Interruptions

Upcoming Maintenance

<<< 09/23/2012 - 10/13/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Blackberry Enterprise Server Upgrade
Service: Austin BlackBerry Service
Description: Blackberry Enterprise Server (BES) will be upgraded to the latest maintenance release
10:00 AM - 10:30 AM
Com-plete Logon Maintenance
Service: TN3270
Description: Maintenance will be performed on the logon functionality for Com-plete, the mainframe 3270 application server. No user disruption is expected.
5:00 PM - 6:00 PM
UTS server maintenance
Service: Web Publishing on Unix
Description: The server hardware hosting the UTS Unix timesharing and Web publishing service (uts.cc.utexas.edu) will undergo hardware maintenance on Tuesday, September 25, from 5:00 to 6:00 p.m. UTS services ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 7:00 AM
ITS MySQL Maintenance
Service: MySQL
Description: *note, only the the non-CAT1 mysql environment will be done on the 27th. The CAT1 maintenance is now moved to October 1st at 6:00AM

both ITS MySQL host environments (non-CAT1 on ... (more)
6:00 AM - 7:00 AM
UT Lists maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will be unavailable during MySQL database server maintenance.

Mail sent to utlists.utexas.edu lists during the maintenance period will be ... (more)
7:00 AM - 7:30 AM
DNS Maintenance in UDC-C
Service: Departmental Networks
Description: Networking will be bringing two new recursive DNS servers online to service UDC-C. This is being done to provide the UDC-C network with DNS resolvers independent of the main campus servers (see point ... (more)
7:45 AM - 8:45 AM
UT Direct maintenance window
Service: UT Direct
Description: Obsolete link removal from UT Direct homepage.
9:00 AM - 2:00 PM
Add new datastores to Virtual Infrastructure
Service: Virtual Servers
Description: New datastores will be added to the Virtual Servers infrastructure for VM provisioning.

No service interruptions are anticipated.
8:00 AM - 6:00 PM
Upgrade of AEMS to SP2 RU4
Service: Austin Exchange Messaging Service
Description: Exchange 2010 Service Pack 2 will be applied to the Austin Exchange Messaging Service (AEMS), along with Rollup 4. Since RU4 remedies the Document WebReady Viewer security vulnerability, the ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 6:00 PM
Upgrade of AEMS to SP2 RU4
Service: Austin Exchange Messaging Service
Description: Exchange 2010 Service Pack 2 will be applied to the Austin Exchange Messaging Service (AEMS), along with Rollup 4. Since RU4 remedies the Document WebReady Viewer security vulnerability, the ... (more)
7:00 AM - 8:00 AM
Pype Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype team will be deploying code to make a new version of Django available to developers. There should be little downtime, if any, for the deployment interface and no downtime deployed projects.
9:00 AM - 11:00 AM
Selfscan (SAINT) Maintenance
Service: Selfscan (SAINT)
Description: This maintenance will perform software updates on all selfscan (SAINT) nodes. Please schedule your scans around this maintenance window.
7:00 AM - 8:00 AM
vCenter 5 Update 1 upgrade for esxdvctr01 (SRM)
Service: Virtual Servers
Description: Updating vCenter 5 to update 1 on Distaster Recovery vCenter instance to match upgrade that was already performed in production on esxvctr01.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will undergo maintenance for approximately 2 hours. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 9:30 PM
Pype Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype VMs in all environments will be moved from the commodity to the enterprise ESX infrastructure. The VMs will briefly lose network connectivity during this move, up to 2 minutes.
6:00 AM - 8:00 AM
ITS MySQL Maintenance - CAT1
Service: MySQL
Description: the CAT1 ITS MySQL host environment( mysqldb02.its.utexas.edu) will undergo maintenance to ensure stability and recover-ability. MySQL will be placed in read-only mode for the first part of this ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in TEST. No user impact is expected.
5:00 PM - 6:00 PM
FTP Server Maintenance
Service: FTP Server
Description: Networking will be performing maintenance on the "ftp.utexas.edu" server to apply a firmware update to the system. During the maintenance, the server will be unavailable.
11:30 AM - 12:00 PM
UT Direct Registry Migration Window
Service: UT Direct
Description: Minor code change to UT Direct Registry code
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: On the evenings of Monday, October 8, and Tuesday, October 9, from 5-7pm, Networking will be conducting maintenance on the campus wireless network. During the maintenance, the campus wireless system ... (more)
6:30 AM - 7:00 AM
XML Gateway maintenance
Service: XMLGateway
Description: The XML Gateway service will be shut-down for about a half-hour, to change the Gateway management web application to use an encrypted (HTTPS) connection, instead of an HTTP connection.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in QUAL. No user impact is expected.
8:00 AM - 9:00 AM
UT Direct planned migration
Service: UT Direct
Description: Small change to display on search page. No users expected to be impacted.
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM QUAL will undergo maintenance for approximately 2 hours. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will undergo maintenance for approximately 1 hour. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
5:00 PM - 6:00 PM
UTS server maintenance
Service: Web Publishing on Unix
Description: The server hardware hosting the UTS Unix timesharing and Web publishing service (uts.cc.utexas.edu) will undergo hardware maintenance on Tuesday, October 9, from 5:00 to 6:00 p.m.

UTS services ... (more)
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: On the evenings of Monday, October 8, and Tuesday, October 9, from 5-7pm, Networking will be conducting maintenance on the campus wireless network. During the maintenance, the campus wireless system ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
9:00 AM - 1:00 PM
Upgrade to UTBackup 2.0
Service: UTBackup
Description: The vendor will be upgrading the core components of both Servers and Clients for the UTBackup system. The upgrade will fairly transparent to the general user and will bring several new features, and ... (more)
5:00 PM - 9:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 9 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in PROD. No user impact is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!