The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/20/2015
4:50 PM
RESOLVED: VOIP Login Outage
Service Restored

4/20/15 4:39pm
Several reports of UT Voice Mail not responding normally this afternoon were investigated. UTVM media servers were rebooted and the issue was resolved.

4/20/2015
12:19 PM
RESOLVED: EWDE Emergency maintenance
Service Restored

4/20/2015 12:17PM
Maintenance is complete and SecureDoc services are responding normally.


4/20/2015 1201
Maintenance is starting.


4/20/2015 10:42AM
SecureDoc’s host server will be restarted at 12:00pm to finish an incomplete MS15-034 patching sequence.  Services will be down briefly while the reboot takes place.

4/16/2015
12:59 PM
EID password reset malfunction
Under Investigation

4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/9/2015
5:28 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 10/28/2012 - 11/17/2012 >>>
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
7:00 AM - 7:30 AM
Data Center Maintenance
Service: University Data Center
Description: Data Center Maintenance

Networking will be conducting maintenance on the data center network to install new expansion modules in two rows of the data center.

No outage is expected during the ... (more)
9:00 AM - 10:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM QUAL will undergo maintenance for approximately 1 hours. There will be two brief, 5 minute system outages during the maintenance.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
10:00 AM - 11:00 AM
utdirect update of jwebagent runtime
Service: UT Direct development environment
Description: Update to webagent runtime to close a potential security vulnerability
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
1:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 1:00 AM and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org, ... (more)
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly service maintenance window for Campus WSUS. Service may be interrupted during this period.
9:00 AM - 9:15 AM
Re-enable HA host monitoring within "Enterprise" cluster...
Service: Virtual Servers
Description: We will be re-enabling HA host monitoring in the "Enterprise" cluster even though the BPDU packet issues have not been fully resolved, as VMware has confirmed that vSphere 5 can handle it due to ... (more)
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
5:00 PM - 6:00 PM
UT Direct planned migration
Service: UT Direct
Description: Improving the unsubscribe feature. Limited chance of service interruption.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists service maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will be unavailable from 10:00 p.m. to 11:00 p.m. Wednesday November 7th in order to perform server maintenance.

During this maintenance ... (more)
7:00 AM - 9:00 AM
Application Registry (AppReg) Server Maintenance
Description: Installing operating system updates on appreg.security.utexas.edu.
9:00 AM - 2:00 PM
UT-V addition of datastores
Service: Virtual Servers
Description: We will be adding new datastores into the UT-V ESXi clusters.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will undergo maintenance for approximately 1 hours. There will be a 20 minute outage about one third of the way into the maintenance.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:15 AM
XML Gateway maintenance
Service: XMLGateway
Description: A new version of the XML Gateway Management Web app will be deployed, to PROD host (stutz.its.utexas.edu), in order to:

(a) Sync up the deployed applicaton with the latest Java .war built from the ... (more)
9:00 AM - 10:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to optimize the out-of-band network for better convergence and compatibility.

There will be brief outages while the network re-converges, these outages ... (more)
3:00 PM - 3:30 PM
UTmail Signup Portal Maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!