The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/17/2014
5:13 PM
UT Direct PDF Generator
Under Investigation

17:10
ITS has completed remediation and initial testing of a fix to the UT Direct PDF Generator. 
ITS will continue testing in development and qual UT Direct environments, with assistance from groups that have reported problems from the University.
An update will follow at 9/18 10AM, or earlier as warranted. 
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/17/2014
3:26 PM
RESOLVED: Austin Active Directory Domain Controller (DC01) Reboot
Service Restored

3:24 PM
This emergency reboot completed successfully and resolved the issue observed.


8:56 AM
The Austin Active Directory domain controller DC01 will be rebooted at 9:00 AM in conjunction with an open support case with Microsoft.  No user impact is expected.  Some technical staff may need to reconnect management tools that are directly bound to DC01.

9/17/2014
12:20 PM
RESOLVED. VoIP Switch Outage
Service Restored

The VoIP outage has been resolved.  No action is needed by the end users.  We are investigating the underlying cause with the vendor. 


We have received reports that new VoIP phones are down.  ITS-Networking & Telecommunications are currently investigating the problem, that appears to be campus wide.

9/16/2014
9:35 PM
RESOLVED: Media recording in Canvas not working currently
Service Restored

Our DevOps team has resolved the issue that was preventing users from recording media comments in Canvas. The media tool is functioning normally again. We appreciate your patience while we investigated and resolved this issue.


Users cannot record new media comments in Canvas currently. The recording tool in the rich content editor attempts to connect for awhile, and then an error message is returned. Our DevOps team is working on the problem; we’ll provide an update in 15 minutes.

We apologize for the inconvenience to your users. Our testing shows that playing back media is working fine, and we’ll work to get the recording function back online ASAP.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 03/24/2013 - 04/13/2013 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 PM - 10:00 PM
Planned maintenance on dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Maintenance will be occurring on the filer that hosts the applications for dpdev1.dp.utexas.edu web site. The service will be down during the maintenance window.
8:00 PM - 10:00 PM
Planned maintenance for qual.its.utexas.edu
Service: UT Direct Q/A environment
Description: Maintenance will be occurring on the filer that hosts the applications for qual.its.utexas.edu web site. The service will be down during the maintenance window.
8:00 PM - 10:00 PM
Planned maintenance for beta.its.utexas.edu
Service: UT Direct development environment
Description: Maintenance will be occurring on the filer that hosts the applications for beta.its.utexas.edu web site. The service will be down during the maintenance window.
8:00 PM - 10:00 PM
Planned maintenance for java and pype environments on utdirect.utexas.edu
Service: UT Direct
Description: Maintenance will be occurring on the filer that hosts the java and pype applications for utdirect.utexas.edu web site. The service will be up during the maintenance window, but webapps and python ... (more)
9:00 PM - 10:00 PM
Pype Monthly Maintenance
Service: Python Production Environment (PyPE)
Description: The monthly maintenance window for the Pype service. Standard actions may include service upgrades and OS patches.
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The finalized version of the 26.3.4 tools will be released during this maintenance window. The deployment interface may be unavailable but deployed applications will be unaffected.
8:00 AM - 9:00 AM
JIRA OS Patching
Service: Jira
Description: JIRA will be unavailable during Quarterly operating system maintenance on Tuesday 26 March between 8:00 AM and 9:00 AM.
9:00 AM - 10:00 AM
Javamail, FTPMail Qual and Test host patching
Service: Mainframe Email
Description: Javamail and FTPMail QUAL and TEST hosts (jmail-t01 and jmail-t02.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: The UT-V Team will be removing some deprecated and retired data stores from the environment. This maintenance is expected to be transparent to the UT-V customers and no downtown is anticipated.
8:00 AM - 9:00 AM
UTForge Scheduled Maintenance
Service: UTForge
Description: Routine maintenance on the UTForge service will be conducted. Subversion will be available throughout this event, Trac may be intermittently unavailable.
5:00 PM - 6:00 PM
UT Direct planned maintenance
Service: UT Direct
Description: UT Direct will undergo maintenance. A small percentage of users may
experience a very limited interruption in service during this maintenance
period.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: The UT-V Team will be removing some deprecated and retired data stores from the environment. This maintenance is expected to be transparent to the UT-V customers and no downtown is anticipated.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more)
7:00 AM - 8:30 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
11:15 AM - 1:15 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting emergency maintenance on the TEST TIM system to replace a failed motherboard.

There will be two 5-10 minute outages during the maintenance interval.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 10:00 AM
Javamail, FTPMail PROD host patching
Service: Mainframe Email
Description: Javamail and FTPMail PROD hosts (jmail-p01-3.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at least one host will be ... (more)
9:00 AM - 12:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
1:00 PM - 1:30 PM
Stache planned maintenance / update
Service: Digital Certificates
Description: Users may experience a brief outage Stache is being updated. In the event of a service outage, at least one of the direct links will continue to work.

The digital certificate service (Certificates)... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 AM - 4:00 PM
F5 Load Balancer Maintenance
Service: Core Network Services
Description: The OS on the F5 load balancers will be upgraded to the latest version. Disruption to load balanced services should be minimal.

There will be six brief failover events. Users of HTTP based ... (more)
9:00 PM - 10:00 PM
Pype Filer Move
Service: Python Production Environment (PyPE)
Description: The Pype service will have its shared storage migrated from the utdirect-netapp2 filer to rosen/guilden. During this maintenance, the deployment interface as well as deployed applications in all ... (more)
9:30 AM - 5:00 PM
UTBackup Storage Expansion
Service: UTBackup
Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices.
6:00 PM - 10:00 PM
NOC UPS Maintenance
Service: Campus Network
Description: From 6pm-10pm today (Monday, April 8), UDC will be performing emergency maintenance on the UPS serving the primary NOC. The UPS is currently in an error state, and the maintenance is being performed ... (more)
7:00 AM - 9:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, April 9th from 7:00-9:00 am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 9:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, April 9th from 7:00-9:00 am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 9:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, April 9th from 7:00-9:00 am the Student Photo Roster will undergo routine scheduled maintenance. Users may experience a brief interruption in service during this time.
9:30 AM - 5:00 PM
UTBackup Storage Expansion
Service: UTBackup
Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
2:00 PM - 2:30 PM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: There should be no impact to any users or systems during this maintenance.
5:00 PM - 6:00 PM
UT-V Networking Environment Maintenance
Service: Virtual Servers
Description: Networking will be upgrading the software on the Cisco Nexus 1010's supporting the UT-V networking environment.

No service interruptions are anticipated during the maintenance.
7:30 AM - 8:00 AM
Mainframe Email (FTPMail) change
Service: Mainframe Email
Description: The FTPMail service, which forwards emails sent via Natural module EMN$MAIL, will be changed to forward emails to local sendmail (SMTP) server, rather than directly to relay.mail.utexas.edu

This ... (more)
8:00 PM - 10:00 PM
Austin Active Directory schema update
Service: Austin Active Directory
Description: A schema update will be applied to the Austin Active Directory to support Exchange 2010 SP3.

No customer impact is expected.
1:00 AM - 9:00 AM
Database Server Migration
Service: WebSpace
Description: Migrate Webspace's production database to a new server with a new version of Oracle.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

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