The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/27/2014
4:29 AM
RESOLVED: TED intermittent outages
Service Restored

TED experienced interment outages between 3:00am and 3:37am that impacted TED
customers including UTLogin..

The issue has been resolved and we are continuing to monitor the service
closely.

We apologize for any issues this may have caused you.

Past Service Interruptions

Upcoming Maintenance

<<< 06/23/2013 - 07/13/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more)
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
9:00 AM - 12:00 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM Production system. There will be two 10 minute outages during the maintenance period.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
10:00 AM - 12:00 PM
Migration of dpdev1.dp.utexas.edu to new servers
Service: UT Direct development environment
Description: We will be migrating the dpdev1.dp.utexas.edu servers to new servers. No user impact expected

Maintenance has been postponed to finish conversion and testing of special functions specific to dpdev1
12:00 PM - 1:00 PM
Windows Deployment Service Server Upgrade
Service: Windows Deployment Services
Description: On July 1, 2013, existing Windows Deployment Services servers will be swapped out with new servers running Windows Server 2012. There will be a brief outage while IP addresses and names are swapped.
7:30 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, July 2nd from 7:30-8:30 am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, July 2nd from 7:30-8:30 am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, July 2nd from 7:30-8:30 am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:30 AM - 10:30 AM
Javamail, FTPMail Qual and Test host patching
Service: Mainframe Email
Description: Javamail and FTPMail QUAL and TEST hosts (jmail-t01 and jmail-t02.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at ... (more)
5:00 PM - 5:15 PM
Wireless Network Maintenance
Service: Campus Network
Description: On Tuesday, July 2, from 5pm to 5:15pm, Networking will be conducting routine maintenance on some parts of the campus wireless network. Clients on the wireless network may see a brief 5-10 second ... (more)
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 5:00 PM
CX4 Storage Patching
Description: Vendor (Dell) onsite to perform patching of our CX4 storage array.
10:00 AM - 11:00 AM
Migration of utdirect.utexas.edu to new servers
Service: UT Direct
Description: We will be migrating the utdirect.utexas.edu servers to new servers. No user impact expected
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM Production system. Users of the EID Administrative application and the EID Self Service application may experience connection resets during the ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
8:00 AM - 5:00 PM
Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.
Service: Virtual Servers
Description: Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1. This will complete UT-V's upgrade to VCenter 5.1.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. Updates to TED might experience a small delay.
9:30 AM - 10:30 AM
Javamail, FTPMail PROD host patching
Service: Mainframe Email
Description: Quarterly OS patching of the jmail-p01, -p02 and -p03 production hosts.

There should be no interruption of outbound email from Natural modules, since the hosts will be patched serially.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 11:00 PM
Session Border Controller Software Upgrade
Service: Voice Services (VoIP)
Description: The vendor will be upgrading the software on the VoIP System Session Border Controllers. Rescheduled from 7/8.
9:00 PM - 11:00 PM
OS Patching of Document Repository production servers
Service: Document Repository
Description: Linux operating system on Document Repository virtual machines will be patched. There will be two brief interruptions of 2 to 3 minutes each during this maintenance window.
7:15 AM - 7:30 AM
MSSQL Maintenance for SQL01
Service: Microsoft SQL Server
Description: in order to accommodate an infrastructure upgrade, the Microsoft SQL Server cluster SQL01.austin.utexas.edu will require a failover. During this maintenance client connections may experience an ... (more)
8:00 AM - 5:00 PM
Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.
Service: Virtual Servers
Description: Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1. This will complete UT-V's upgrade to VCenter 5.1.
8:00 AM - 5:00 PM
Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.
Service: Virtual Servers
Description: Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1. This will complete UT-V's upgrade to VCenter 5.1.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!