The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/23/2014
5:39 PM
RESOLVED:Extended: Planned TED Maintenance
Service Restored

Maintenance Complete.


Routine maintenance will take place on the uTexas Enterprise Directory (TED). No user impact is expected between 2:30 and 5:00 PM. There will be a brief disruption to TED updates between 5:00 and 5:30 PM.

4/23/2014
11:19 AM
RESTORED:University Wiki Service Down / Being Restarted
Service Restored

University Wiki Service is up-and-running.


University Wiki Service went down at 11:00AM. Admins and Systems staff have restarted it and are investigating the cause.

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 09/30/2012 - 10/20/2012 >>>
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 6:00 PM
Upgrade of AEMS to SP2 RU4
Service: Austin Exchange Messaging Service
Description: Exchange 2010 Service Pack 2 will be applied to the Austin Exchange Messaging Service (AEMS), along with Rollup 4. Since RU4 remedies the Document WebReady Viewer security vulnerability, the ... (more)
7:00 AM - 8:00 AM
Pype Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype team will be deploying code to make a new version of Django available to developers. There should be little downtime, if any, for the deployment interface and no downtime deployed projects.
9:00 AM - 11:00 AM
Selfscan (SAINT) Maintenance
Service: Selfscan (SAINT)
Description: This maintenance will perform software updates on all selfscan (SAINT) nodes. Please schedule your scans around this maintenance window.
7:00 AM - 8:00 AM
vCenter 5 Update 1 upgrade for esxdvctr01 (SRM)
Service: Virtual Servers
Description: Updating vCenter 5 to update 1 on Distaster Recovery vCenter instance to match upgrade that was already performed in production on esxvctr01.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will undergo maintenance for approximately 2 hours. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 9:30 PM
Pype Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype VMs in all environments will be moved from the commodity to the enterprise ESX infrastructure. The VMs will briefly lose network connectivity during this move, up to 2 minutes.
6:00 AM - 8:00 AM
ITS MySQL Maintenance - CAT1
Service: MySQL
Description: the CAT1 ITS MySQL host environment( mysqldb02.its.utexas.edu) will undergo maintenance to ensure stability and recover-ability. MySQL will be placed in read-only mode for the first part of this ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in TEST. No user impact is expected.
5:00 PM - 6:00 PM
FTP Server Maintenance
Service: FTP Server
Description: Networking will be performing maintenance on the "ftp.utexas.edu" server to apply a firmware update to the system. During the maintenance, the server will be unavailable.
11:30 AM - 12:00 PM
UT Direct Registry Migration Window
Service: UT Direct
Description: Minor code change to UT Direct Registry code
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: On the evenings of Monday, October 8, and Tuesday, October 9, from 5-7pm, Networking will be conducting maintenance on the campus wireless network. During the maintenance, the campus wireless system ... (more)
6:30 AM - 7:00 AM
XML Gateway maintenance
Service: XMLGateway
Description: The XML Gateway service will be shut-down for about a half-hour, to change the Gateway management web application to use an encrypted (HTTPS) connection, instead of an HTTP connection.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in QUAL. No user impact is expected.
8:00 AM - 9:00 AM
UT Direct planned migration
Service: UT Direct
Description: Small change to display on search page. No users expected to be impacted.
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM QUAL will undergo maintenance for approximately 2 hours. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will undergo maintenance for approximately 1 hour. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
5:00 PM - 6:00 PM
UTS server maintenance
Service: Web Publishing on Unix
Description: The server hardware hosting the UTS Unix timesharing and Web publishing service (uts.cc.utexas.edu) will undergo hardware maintenance on Tuesday, October 9, from 5:00 to 6:00 p.m.

UTS services ... (more)
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: On the evenings of Monday, October 8, and Tuesday, October 9, from 5-7pm, Networking will be conducting maintenance on the campus wireless network. During the maintenance, the campus wireless system ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
9:00 AM - 1:00 PM
Upgrade to UTBackup 2.0
Service: UTBackup
Description: The vendor will be upgrading the core components of both Servers and Clients for the UTBackup system. The upgrade will fairly transparent to the general user and will bring several new features, and ... (more)
5:00 PM - 9:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 9 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in PROD. No user impact is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 7:30 AM
Javamail (jmail3) maintenance
Service: Mainframe Email
Description: Maintenance will be performed on jmail3 Javamail host, to stop old, redundant Java processes.

There will be NO interruption to the mainframe email service, as the other two hosts (jmail1, jmail2) ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 PM - 10:00 PM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) QUAL routine maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM QUAL system. There should be no impact to users of TIM QUAL. There will be no PRODUCTION impact.
5:00 PM - 9:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 9 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
1:00 PM - 4:00 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will undergo maintenance for approximately 3 hours. There will be two brief, 5 minute system outages during the maintenance.

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!