The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/30/2014
3:04 PM
Emergency Maintenance: UT-V vCenter Restart
Unplanned Maintenance

In order to implement a VMware recommended configuration change, UT-V’s production vCenter services will be restarted today at 5:00pm. There will be no service impact to running VMs. However, VM administrators will not be able to manage VMs via vCenter. Services should restored by 5:30pm.

7/29/2014
5:29 PM
FC5 Network outage reported
Service Functioning, Temporary Solution in Place

A temporary power solution is in place, and the switches are all back online. Network access has been restored to FC5, including VoIP.


As of approximately 3:00 PM, the ITS Help Desk has received reports that all VoIP telephony in FC5 is offline. Departmental technical support contacts have been alerted.

7/29/2014
4:59 PM
On-Going UT-V Storage Issue
Under Investigation

4:58
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next scheduled update 8/1/2014 at 16:00.


17:00
The final host’s storage controller driver has been changed.
The UT-V environment has been stable so far today. UT-V staff continue to monitor the issue and prepare for a rollback to ESXi 5.1 if the driver change does not resolve the issue.
Next update 7/29/2014 at 17:00


10:01
The UT-V hosts are in the same state as last night. All UT-V hosts have had their storage controller driver changed except for one host in Commodity 2. The final host has only one VM and we will be working with the owner this morning to gracefully migrate the VM so that we can change the driver on the final host.
The Enterprise cluster (with only ITS VMs) did have a period of high storage latency early this morning and a host connection issue that lasted under 1 minute, however, we believe these are different issues at this point and have a case opened with the vendor.
The UT-V team continues to monitor the situation and a new host issue like we have been seeing will trigger a rollback to ESXi 5.1.


7/27/14 11:36 pm
The UT-V team has completed applying storage controller driver changes for all UT-V hosts with one exception in the Commodity 2 cluster. The final host has only one VM running on it that cannot be migrated. It will be addressed tomorrow after reaching out to the VM’s owner.

Next update by 10:00am.


7/27/14 8:38 pm
Vent17 is restored and affected services have been confirmed functional by service owners.

The UT-V team will be doing rolling reboots (transparent) to apply storage controller driver changes in the Commodity 2 and Enterprise clusters to further stabilize the environment. We do not expect any downtime for VMs.


7/27/14 7:51 pm
Vent17 is being restarted. We expect VMs to be back up by 8:15 at the latest.  Service owners should check their VMs for functionality.

Affected services include:
ApplyTx, Austin Disk, Java Mail, MyBenefits, PYPE, UTWeb, Texas Enterprise Directory


7/27/14 7:24 pm
Affected services for Vent12 include:

Apply Texas, DocRepo (Test), JavaMail, UTWeb, MSSQL, Austin Disk


7/27/14 7:16 pm
Vent12 is scheduled to be restarted at 7:15. We expect VMs to be back up by 7:45 at the latest.  Service owners should check their VMs for functionality.

Vent17 is currently scheduled to be restarted at 7:45.


7/27/14 6:15 pm
We are beginning the rollout of the driver change to the other UT-V clusters. The hosts experiencing issues will be restarted after ITS VM administrators have had a chance to attempt graceful VM shutdowns.


7/27/14 5:55 pm
The hosts have now stopped responding in vCenter. It does appear VMs beyond Austin Disk are affected. This cluster contains only ITS VMs.


Two hosts in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.


7/27/14 5:24 pm
Two hosts in the Enterprise cluster (which has not had the HBA driver change applied) are experiencing storage issues. The known impact is limited to Austin Disk Services at this point but may be wider.


July 27, 2014 2:52pm
The HBA drivers have been changed in the Commodity 1 cluster. It continues to operate stably. UT-V staff are monitoring the environment.


July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

Past Service Interruptions

Upcoming Maintenance

<<< 04/29/2012 - 05/19/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, May 1st from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, May 1st from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, May 1st from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 3:30 PM
Utility Relay Testing UDC C
Service: University Data Center
Description: Annual Service Utility relay testing
9:00 AM - 10:00 AM
Planned maintenance on qual.its.utexas.edu
Service: UT Direct Q/A environment
Description: Upgrading web server software to latest release.
No downtime or interruption of service expected.
7:30 AM - 3:30 PM
Utility Relay Testing UDC C
Service: University Data Center
Description: Annual Service Utility relay testing
9:00 AM - 11:00 AM
University Directory (White Pages) Routine Maintenance
Service: University Directory (White Pages)
Description: The University Directory (White Pages) will be undergoing routine maintenance. No interruption in service is anticipated.
9:00 AM - 9:30 AM
Add capacity to Commodity ESX cluster
Service: Virtual Servers
Description: Add 3 servers to Commodity VMware vSphere cluster to increase VM capacity on Wed May 2 9-9:30am.

No impact to existing VMs is expected.
9:00 AM - 12:00 PM
Emergency upgrade of the Mail Filtering Service
Service: Mail Filtering Service
Description: The mail filtering service will be upgraded to the latest software release from the vendor to fix a bug that has been affecting us. No service outage is expected during the upgrade due to the load ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 10:30 PM
Unix-based virtual Web hosting maintenance
Service: Web Publishing on Unix
Description: Between 10:00 and 10:30 p.m. on Wednesday, May 2nd, servers handling a subset of Unix-based virtual Web hosting sites will undergo maintenance to reallocate server resources. During this period ... (more)
7:30 AM - 3:30 PM
Utility Relay Testing UDC C
Service: University Data Center
Description: Annual Service Utility relay testing
9:00 AM - 10:00 AM
Planned maintenance on beta.dp.utexas.edu
Service: UT Direct development environment
Description: Upgrading web server software to latest release.
No downtime or interruption of service expected.
9:00 AM - 9:00 PM
Commodity cluster BIOS/PERC patching
Service: Virtual Servers
Description: We will be rotating vSphere servers out of production on Thurs 5/3 9am - 9pm to apply BIOS and PERC firmware updates.

This is to remediate the issue that caused a server to panic a few weeks ago.
8:00 AM - 9:00 PM
Patching ESXi server BIOS/Perc firmware
Service: Virtual Servers
Description: Applying firmware and BIOS updates to the ESXi servers at suggestion of Dell.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
7:00 AM - 10:00 AM
Customer Survey update
Service: Footprints Incident Tracking System
Description: Adding and updating customer-facing text in both the questions and instructions included on the survey page sent to customers of the 'ITS Incident Management' and 'ITS Managed Desktop Support' ... (more)
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
TIM Scheduled Maintenance
Service: EID
Description: Routine maintenance on QUAL and PROD. No service impact is expected.
7:00 AM - 8:00 AM
Apollo Maintenance in TEST/QUAL
Service: Apollo
Description: Apollo maintenance will take place in the TEST and QUAL environments. Changes are not expected to impact the user.
5:00 PM - 6:00 PM
DHCP Server Maintenance
Service: Campus Network
Description: Networking will be performing a hardware upgrade on the campus DHCP servers. The servers are set up in a redundant configuration and will be serviced one at a time. No service interruption is ... (more)
6:00 PM - 11:59 PM
Storage Array maintenance
Description: The CX4 storage array will undergo non-disruptive maintenance. This will include patching and transparent load redistribution.

No customer impact is expected.
5:00 PM - 6:00 PM
FTP Server Maintenance
Service: FTP Server
Description: Networking will be moving the server "ftp.utexas.edu" to new hardware in the UDC-C data center. The server will be brought up in parallel with the existing server in advance to minimize service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 10:00 PM
Austin DNS server migration
Service: Austin Active Directory
Description: An Austin DNS server, backup01.austin.utexas.edu, will be migrated to new hardware.

Due to redundant servers, no customer impact is expected.
9:00 AM - 10:00 AM
Planned maintenance of dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Upgrading web servers software to latest release.
No downtime or interruption of service expected.
6:00 PM - 10:00 PM
Austin DNS server migration
Service: Austin Active Directory
Description: An Austin DNS server, backup02.austin.utexas.edu, will be migrated to new hardware.

Due to redundant servers, no customer impact is expected.
10:00 PM - 10:30 PM
Log4Natural Planned Maintenance
Description: The Log4Natural team is planning a migration to production next Thursday, May 10th, between 10:00pm and 10:30pm. There should be no interruption to logging during this maintenance.
The migration ... (more)
5:00 PM - 6:00 PM
attwifi Maintenance
Service: Public Internet Access
Description: AT&T will be performing maintenance on their system that controls traffic on the "attwifi" wireless network. This will not affect any of the UT wireless networks ("restricted" or "guest"). Visitors ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 PM - 12:30 PM
UTmail Maintenance
Service: UTmail
Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service.
6:30 AM - 7:30 AM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance.
10:30 AM - 1:30 PM
Routine TEST TIM Maintenance
Service: EID
Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades.
6:00 PM - 8:00 PM
Update vCenter Server database
Service: Virtual Servers
Description: The vCenter Server (esxvctr01.austin.utexas.edu) will be pointed to a new back-end database server.

No disruption expected (other than a temporary loss of ability to perform administrative tasks ... (more)
6:30 AM - 7:30 AM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
10:00 AM - 11:00 AM
utdirect qual environment Update of JDK 6 to JDK7 for java webapps
Service: UT Direct Q/A environment
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7

No downtime or visible interruption of service for end users.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Apollo Maintenance in PROD
Service: Apollo
Description: Apollo maintenance will take place in PROD. Changes are not expected to impact the user.
6:00 AM - 7:00 AM
JIRA ITS Instance Planned Maintenance
Service: Jira
Description: The ITS instance of JIRA will undergo a full re-indexing of all issues. The service will be available during this maintenance window.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!