The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/19/2014
5:23 PM
Emergency Maintenance: XML Gateway
Unplanned Maintenance

17:13
XML Gateway will undergo disruptive emergency maintenance on Tuesday, 9/23, between 6:30 AM and 7:00 AM.

The service is expected to be unavailable for about 15 minutes during the window.

Please direct any questions or concerns to XML Gateway stewards at xml-gateway-admin@utlists.utexas.edu

SUMMARY
Date:              Tuesday, September 23
Start time:        6:30 AM
End time:        7:00 AM
Impact:            service interruption ~15 minutes
Contact:          xml-gateway-admin@utlists.utexas.edu

9/19/2014
2:32 PM
RESOLVED:University Wiki Service being restarted
Service Restored

2:19
Wikis is back online.
2:14 pm
University Wikis Service’s server was restarted.  It will be back online momentarily.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 04/29/2012 - 05/19/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, May 1st from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, May 1st from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, May 1st from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 3:30 PM
Utility Relay Testing UDC C
Service: University Data Center
Description: Annual Service Utility relay testing
9:00 AM - 10:00 AM
Planned maintenance on qual.its.utexas.edu
Service: UT Direct Q/A environment
Description: Upgrading web server software to latest release.
No downtime or interruption of service expected.
7:30 AM - 3:30 PM
Utility Relay Testing UDC C
Service: University Data Center
Description: Annual Service Utility relay testing
9:00 AM - 11:00 AM
University Directory (White Pages) Routine Maintenance
Service: University Directory (White Pages)
Description: The University Directory (White Pages) will be undergoing routine maintenance. No interruption in service is anticipated.
9:00 AM - 9:30 AM
Add capacity to Commodity ESX cluster
Service: Virtual Servers
Description: Add 3 servers to Commodity VMware vSphere cluster to increase VM capacity on Wed May 2 9-9:30am.

No impact to existing VMs is expected.
9:00 AM - 12:00 PM
Emergency upgrade of the Mail Filtering Service
Service: Mail Filtering Service
Description: The mail filtering service will be upgraded to the latest software release from the vendor to fix a bug that has been affecting us. No service outage is expected during the upgrade due to the load ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 10:30 PM
Unix-based virtual Web hosting maintenance
Service: Web Publishing on Unix
Description: Between 10:00 and 10:30 p.m. on Wednesday, May 2nd, servers handling a subset of Unix-based virtual Web hosting sites will undergo maintenance to reallocate server resources. During this period ... (more)
7:30 AM - 3:30 PM
Utility Relay Testing UDC C
Service: University Data Center
Description: Annual Service Utility relay testing
9:00 AM - 10:00 AM
Planned maintenance on beta.dp.utexas.edu
Service: UT Direct development environment
Description: Upgrading web server software to latest release.
No downtime or interruption of service expected.
9:00 AM - 9:00 PM
Commodity cluster BIOS/PERC patching
Service: Virtual Servers
Description: We will be rotating vSphere servers out of production on Thurs 5/3 9am - 9pm to apply BIOS and PERC firmware updates.

This is to remediate the issue that caused a server to panic a few weeks ago.
8:00 AM - 9:00 PM
Patching ESXi server BIOS/Perc firmware
Service: Virtual Servers
Description: Applying firmware and BIOS updates to the ESXi servers at suggestion of Dell.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
7:00 AM - 10:00 AM
Customer Survey update
Service: Footprints Incident Tracking System
Description: Adding and updating customer-facing text in both the questions and instructions included on the survey page sent to customers of the 'ITS Incident Management' and 'ITS Managed Desktop Support' ... (more)
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
TIM Scheduled Maintenance
Service: EID
Description: Routine maintenance on QUAL and PROD. No service impact is expected.
7:00 AM - 8:00 AM
Apollo Maintenance in TEST/QUAL
Service: Apollo
Description: Apollo maintenance will take place in the TEST and QUAL environments. Changes are not expected to impact the user.
5:00 PM - 6:00 PM
DHCP Server Maintenance
Service: Campus Network
Description: Networking will be performing a hardware upgrade on the campus DHCP servers. The servers are set up in a redundant configuration and will be serviced one at a time. No service interruption is ... (more)
6:00 PM - 11:59 PM
Storage Array maintenance
Description: The CX4 storage array will undergo non-disruptive maintenance. This will include patching and transparent load redistribution.

No customer impact is expected.
5:00 PM - 6:00 PM
FTP Server Maintenance
Service: FTP Server
Description: Networking will be moving the server "ftp.utexas.edu" to new hardware in the UDC-C data center. The server will be brought up in parallel with the existing server in advance to minimize service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 10:00 PM
Austin DNS server migration
Service: Austin Active Directory
Description: An Austin DNS server, backup01.austin.utexas.edu, will be migrated to new hardware.

Due to redundant servers, no customer impact is expected.
9:00 AM - 10:00 AM
Planned maintenance of dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Upgrading web servers software to latest release.
No downtime or interruption of service expected.
6:00 PM - 10:00 PM
Austin DNS server migration
Service: Austin Active Directory
Description: An Austin DNS server, backup02.austin.utexas.edu, will be migrated to new hardware.

Due to redundant servers, no customer impact is expected.
10:00 PM - 10:30 PM
Log4Natural Planned Maintenance
Description: The Log4Natural team is planning a migration to production next Thursday, May 10th, between 10:00pm and 10:30pm. There should be no interruption to logging during this maintenance.
The migration ... (more)
5:00 PM - 6:00 PM
attwifi Maintenance
Service: Public Internet Access
Description: AT&T will be performing maintenance on their system that controls traffic on the "attwifi" wireless network. This will not affect any of the UT wireless networks ("restricted" or "guest"). Visitors ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 PM - 12:30 PM
UTmail Maintenance
Service: UTmail
Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service.
6:30 AM - 7:30 AM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance.
10:30 AM - 1:30 PM
Routine TEST TIM Maintenance
Service: EID
Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades.
6:00 PM - 8:00 PM
Update vCenter Server database
Service: Virtual Servers
Description: The vCenter Server (esxvctr01.austin.utexas.edu) will be pointed to a new back-end database server.

No disruption expected (other than a temporary loss of ability to perform administrative tasks ... (more)
6:30 AM - 7:30 AM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
10:00 AM - 11:00 AM
utdirect qual environment Update of JDK 6 to JDK7 for java webapps
Service: UT Direct Q/A environment
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7

No downtime or visible interruption of service for end users.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Apollo Maintenance in PROD
Service: Apollo
Description: Apollo maintenance will take place in PROD. Changes are not expected to impact the user.
6:00 AM - 7:00 AM
JIRA ITS Instance Planned Maintenance
Service: Jira
Description: The ITS instance of JIRA will undergo a full re-indexing of all issues. The service will be available during this maintenance window.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!