The University of Texas at Austin

ITS Services Status

Current Service Interruptions

12/17/2014
4:14 PM
Emergency Disruptive Maintenance - SharePoint 2007 Search Service
Unplanned Maintenance

SharePoint 2007 production service will undergo emergency maintenance this evening (Wednesday, 12/17/14).  Outage window is scheduled from 9:00 PM to 11:30 PM.  Security settings will be changed on a SharePoint 2007 server.  Only the Search function will experience intermittent outages. 

Note:  Access to SharePoint 2007 sites and associated content are unaffected by the maintenance.

12/12/2014
6:46 PM
UT Voice Mail Access Errors
Under Investigation

6:46 pm
Some subscribers have also reported their callers being forwarded to UTVM and hearing the “the page you have requested is currently unavailable” error instead of the greeting.  All errors continue to be sporadic and the vendor is continuing to investigate.


3:39 pm
The UT Voice Mail system is sporadically responding to telephone logins and/or commands with the error, “This page is unavailable,” and to web logins and/or navigation with the error “Connection reset.”  Subsequent attempts are usually successful, so subscribers can repeat their attempted commands.  The vendor is investigating.  Note:  SmartVoice users are not affected.

Past Service Interruptions

Upcoming Maintenance

<<< 04/27/2014 - 05/17/2014 >>>
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
8:00 AM - 5:00 PM
Austin AD Name Server Refresh
Service: Austin Active Directory
Description: An Austin AD Name Server will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
12:01 PM - 1:00 PM
CTL's Credit by Exam System Maintenance
Description: CTL's Credit by Exam system will undergo maintenance. Users may experience a momentary outage.
5:00 PM - 6:00 PM
Network Maintenance - Core Router Software Upgrade
Service: Campus Network
Description: Networking will be conducting maintenance on the core router in NOC A to upgrade the router software to support specific optical transceiver modules. No service interruption is expected (services ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 11:00 AM
Planned University Directory Maintenance
Service: University Directory (White Pages)
Description: Routine Maintenance will take place on the University White Pages (WHIPS). No user impact is expected.
2:30 PM - 3:30 PM
CTL Credit by Exam System
Description: The Center for Teaching and Learning's Credit by Exam System will undergo maintenance. There will be no interruption in service.
6:00 PM - 11:59 PM
VoIP Core Patch Application
Service: Voice Services (VoIP)
Description: Vendor will install software patch to VoIP core components. We expect no effects on service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:45 AM - 11:45 AM
CTL's Course Instructor Survey system non-disruptive maintenance
Description: The Center for Teaching and Learning's Course Instructor Survey system non-disruptive maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
10:00 PM - 11:00 PM
Upgrade to utdirect's shared storage filer
Service: UT Direct
Description: We will be switching from our netapps filer to the HNAS filer
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
12:05 AM - 1:00 AM
Adobe Connect Storage Expansion
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's storage will be expanded.
10:35 AM - 11:05 AM
CTL's Credit by Exam system non-disruptive maintenance
Description: CTL's credit by Exam system will undergo non-disruptive maintenance. Users will not experience an interruption in service.
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting disruptive maintenance on the TIM TEST system. There will be about a one hour outage during the maintenance.
10:00 AM - 11:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance. No user impact is expected during the maintenance window.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 8:00 AM
Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
9:30 PM - 11:30 PM
Document Repository - quarterly PROD host patching
Service: Document Repository
Description: There may be very short interruptions in service, while the Operating System of Doc Repo PROD hosts receive their quarterly patches, serially.
7:00 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS Digital Download service will be unavailable during this window for site enhancements.
12:01 PM - 1:00 PM
CTL's Test Registration system maintenance
Description: The Center for Teaching and Learning's Credit by Exam Test Registration System will undergo maintenance. Users may experience a momentary interruption in service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 8:00 AM
Pype Django upgrade
Service: Python Production Environment (PyPE)
Description: Pype's version of Django will be upgraded from 1.4.10 to 1.4.11.
8:00 AM - 9:00 AM
UTForge quarterly OS maintenance
Service: UTForge
Description: UTForge will undergo quarterly OS maintenance. Subversion will be available throughout this maintenance event.
9:00 AM - 10:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting disruptive maintenance on the TIM QUAL system. There will be about a one hour outage during the maintenance.
9:15 AM - 10:00 AM
Administrative Systems file transfer server upgrade
Service: Mainframe
Description: Non-disruptive upgrades to transfer.its.utexas.edu, the SFTP server for Administrative Systems
10:50 AM - 11:00 AM
DEFINE Internals/Enterprise Workflow Expedited Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing expedited maintenance to deploy a user-requested enhancement. Users should not experience any interruption in service.
12:00 PM - 1:00 PM
Campus Satellite Planned Maintenance
Service: Campus Red Hat Network Satellite (RHNS)
Description: Routine OS patching.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
5:00 AM - 8:00 AM
Microsoft SQL: SQL02 upgrade/migrate
Service: Microsoft SQL Server
Description: Databases on SQL02 instance will be migrate to a new SQL 2008R2 instance. Database connections will be unavailable during the maintenance period.
7:00 AM - 8:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Install operating system updates on appreg.security.utexas.edu.
7:00 AM - 4:00 PM
UDC A Temporary Generator Installation
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance: A temporary roll up generator is being deployed while the fixed generator at UDC A is relocated. If you have any questions or concerns with this maintenance ... (more)
7:00 AM - 7:30 AM
PyPE PROD Expedited Maintenance
Service: Python Production Environment (PyPE)
Description: PyPE Apps on PROD servers will be restarted to reclaim RAM. Servers will be done separately, so no disruption is anticipated.
1:00 PM - 5:00 PM
UT-V Enterprise cluster host maintenance
Service: Virtual Servers
Description: One ESXi server in Enterprise cluster will be reconfigured on the storage fabric.

No VM or vCenter service interruptions are anticipated.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:15 AM - 10:30 AM
Transfer Service Storage Migration
Service: Mainframe
Description: Migrating the storage for the mainframe transfer service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:30 AM - 9:30 AM
TRAC maintenance
Service: Technical Resource Account Control (TRAC)
Description: Maintenance will occur on TRAC related to AEMS eligibility sweep. No disruptions to service will occur.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!