The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/25/2014
8:50 PM
On-Going UT-V Storage Issue
Under Investigation

July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
1:57 PM
RESOLVED:WorldSpace going down to address VM issues
Service Restored

1:43
WorldSpace service has been restored.


0931
One of the WorldSpace servers is impacted by the current UT-V issues. WorldSpace service should be restored shortly after those issues have been addressed.

7/25/2014
1:15 PM
RESOLVED University Blogs Service Outage
Service Restored

1:13
This service has returned to normal.


10:14AM
Service outage extended to 11:15AM


9:12AM
University Blogs Service will become unavailable starting at 10:30AM due to the on-going UT-V storage issue. Outage is expected to be no longer than 45 minutes.

7/25/2014
1:04 PM
RESOLVED: Delays in EID password updates for Austin Active Directory
Service Restored

12:59
The VM has rebooted successfully and EID password updates to the Austin Active Directory have resumed.


1246
Updates to EID passwords in the Austin Active Directory will be delayed for 5 minutes while a VM is rebooted to address a UT-V issue.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/25/2014
11:03 AM
RESOLVED:Potential Storage Issues
Service Restored

10:59
All affected VM’s have been powered up
9:27 AM
The first physical host will be shut down close to 9:30, the second host close to 10am and the last host 10:30am.  An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.
9:23 AM
Three hosts in the UT-V environment are experiencing issues.  ITS Systems staff are investigating.

7/25/2014
10:17 AM
Windows Web Hosting service interruption due to UT-V issues
Unplanned Maintenance

10:17AM
Starting at around 10:30 AM, all Windows Web Hosting sites which have been configured for UTLOGIN authentication will be impacted by the UT-V maintenance.

7/25/2014
10:11 AM
RESOLVED: SecureDoc Emergency maintenance shutdown - 9:30am 7/25
Service Restored

10:07AM
SecureDoc Services have returned to normal operation.


9:18AM
SecureDoc Services will become unavailable starting at 9:30AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

7/25/2014
9:39 AM
Campus WDS Emergency maintenance shutdown - 9:30am 7/25
Unplanned Maintenance

0936
Campus Windows Deployment Services will become unavailable starting at 10:00AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

Past Service Interruptions

Upcoming Maintenance

<<< 07/28/2013 - 08/17/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 11:00 AM
UTLogin Upgrade
Service: UTLogin
Description: We are conducting a routine upgrade to the UTLogin system for the release to Transition Group 2. For more information on the transition schedule, please see http://www.utexas.edu/its/utlogin/... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 6:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 12:00 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine TIM PROD maintenance. There will be two 10 minute outages during the maintenance period.
11:00 AM - 11:15 AM
ISORA upgrade
Description: ISORA will be unavailable while we glue more memory sticks in and add glitter. The outage should last for less than 15 minutes.
12:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting up to 2 hours into Sunday morning. UT Direct, applytexas.org, ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 11:59 PM
SBC Software Upgrade - trial implementation
Service: Voice Services (VoIP)
Description: This is a trial implementation of SBC software associated with the new VoIP System. The vendor will install the new version, we will perform some system tests, and then roll back to the existing ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
8:00 AM - 4:00 PM
Planned UPS-A Battery Replacement at COM 27
Service: University Data Center
Description: UDC-FAC will be installing eighty (80) new batteries in UPS-A in COM 27. UPS-A will be in bypass mode from 8:00 AM to 4:00 PM.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 8:00 PM
University Wiki Service maintenance
Service: University Wiki Service
Description: University Wiki Service will undergo maintenance. During this period there may be a brief interruption when the service is restarted.
7:15 AM - 7:30 AM
Javamail software update
Service: Mainframe Email
Description: A new version of Javamail software will be installed, that improves application logging.

Three PROD servers jmail-p01,p02,p03 will be updated sequentially. No user impact expected.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 11:59 PM
SBC Software Upgrade
Service: Voice Services (VoIP)
Description: Upgrade SBC software associated with new VoIP System.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 11:59 AM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
8:00 PM - 9:00 PM
Digital Certificate Replacement - TID Print Servers
Service: TID Printing
Description: SSL and Certificate Authority certificates wil be replaced on the TID Print Servers
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine TIM TEST maintenance. There will be two 10 minute outages during the maintenance period.
6:00 AM - 7:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Installing operating system updates on appreg.security.utexas.edu.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:15 AM - 7:30 AM
XML Gateway application maintenance
Service: XMLGateway
Description: Quarterly maintenance. New server software will be deployed, containing some improvements to the Gateway management application.

There will be a short service interruption (less than 5 minutes) ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 10:00 PM
ITS Storage - DDN
Description: A storage array will be updated to the newest generally available firmware. This will require downtime for update dependencies to be performed by vendor technician.

Only affected systems are:

... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 PM - 9:00 PM
Update digital certificates on TID print servers
Service: TID Printing
Description: SSL and Certificate Authority certificates will be updated.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!