The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/30/2014
8:06 AM
Emergency WorldSpace Maintenance Maintenance Beginning
Maintenance Extended

Emergency maintenance is beginning to clear up an issue encountered from last nights planned maintenance. This is not expected to take more than an hour.



ITS Services Status / Upgrade WorldSpace Service

Accessibility Scanning and Assessments
Wednesday, October 29, 2014 5:30 PM - 11:59 PM
Upgrade the WorldSpace Production server.


Planned WorldSpace maintenance has been completed, but service currently unavailable.

Maintenance will resume and next status update will be given at 8 a.m.

Past Service Interruptions

Upcoming Maintenance

<<< 01/27/2013 - 02/16/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: AEMS will undergo maintenance. Some or all AEMS will be unavailable for periods which depend upon the specific work being performed. In some cases, it may be necessary for users to restart their mail ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 4:00 PM
Annual UPS Preventative Maintenance
Service: FAC Facilities
Description: UDC-FAC Will be conducting Annual UPS Preventative Maintenance on UPS's at UDCB AND UDC A
This is non-impacting event.
5:00 PM - 6:00 PM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The Pype deployment interface will be down for up to 1 hour while an underlying service is moved from one machine to another. Deployed applications will be unaffected.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Production
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the production environment. Users should experience no interruption of service.
7:00 AM - 7:30 AM
Javamail + FTPMail prod host migration
Service: Mainframe Email
Description: The second of three Javamail/FTPMail servers will be migrated from Solaris (jmail2) to RHELinux (jmail-p02.its.utexas.edu).

No service interruption is expected as the other two
servers (jmail1, ... (more)
8:00 AM - 4:00 PM
Annual UPS Preventative Maintenance
Service: FAC Facilities
Description: UDC-FAC Will be conducting Annual UPS Preventative Maintenance on UPS's at UDCB AND UDC A
This is non-impacting event.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. No service interruption is expected.
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance. We don't anticipate any user impact.
10:00 PM - 11:55 PM
Web Central Maintenance
Service: Web Central
Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated.
3:00 PM - 5:00 PM
UTEBS Appliance Patching
Service: UT Enterprise Bulk Storage (UTEBS)
Description: Appliances will be patched. Maintenance is intended to be nondisruptive.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:45 AM
XML Gateway Java version update
Service: XMLGateway
Description: XML Gateway service will be interrupted for upto an hour, to update the version of Java used by the application.
6:45 AM - 7:45 AM
Planned maintenance on the Student Photo Roster
Service: Student Photo Roster
Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window.
1:00 PM - 3:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
11:00 PM - 11:59 PM
Update to JDK on myutbenefits
Service: My UT Benefits
Description: We will be updating the Java JDK to Java 7u11 on the mybenefits.its.utexas.edu servers
10:00 AM - 11:00 AM
Update of JDK for webagent & webapps
Service: UT Direct
Description: We will be updating the Java JDK to the latest point release on utdirect. No downtime or user impact is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 10:00 AM
Footprints Schedule Maintenance
Service: Footprints Incident Tracking System
Description: Footprints scheduled maintenance - OS or application patching and updates.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
3:30 PM - 5:00 PM
PyPE Secondary (non-production) Server Maintenance
Service: Python Production Environment (PyPE)
Description: The window for upgrades and patches to be applied to non-production execution servers in the PyPE infrastructure.
5:00 PM - 7:00 PM
Planned maintenance of beta.its.utexas.edu web service
Service: UT Direct Q/A environment
Description: The beta.its.utexas.edu web server will undergo OS patching. The service is clustered, so there will be no interruption of service or down time, but migration of java webapps may fail during the ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance. Users of the EID Self Service application or the EID Administrative application could experience connect resets during the maintenance.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
9:00 AM - 11:00 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST and QUAL will be undergoing routine maintenance. No service interruption is expected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 AM - 7:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Installing operating system updates on appreg.security.utexas.edu.
8:00 AM - 12:00 PM
Emergency Maintenance: SAINT Infrastructure
Service: Selfscan (SAINT)
Description: The SAINT infrastructure will be unavailable in order to correct an ongoing issue affecting administration of the system.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:30 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Maintenance in TEST
Service: Apollo
Description: Routine maintenance will take place in TEST to fix a problem with group member management in Apollo Lite. No downtime is expected.
7:00 AM - 7:30 PM
Javamail + FTPMail host migration to Linux
Service: Mainframe Email
Description: The third of three Javamail+FTPMail servers will be migrated from Solaris (jmail1) to RHELinux (jmail-p01.its.utexas.edu).

No service interruption is expected as the other two servers (jmail-p02, ... (more)
5:00 PM - 7:00 PM
Planned maintenance of dpdev1.dp.utexas.edu web service
Service: UT Direct development environment
Description: The dpdev1.dp.utexas.edu web server will undergo OS patching. The service is clustered, so there will be no interruption of service or down time, but migration of java webapps may fail during the ... (more)
10:00 PM - 10:00 AM
Footprints Upgrade
Service: Footprints Incident Tracking System
Description: We will upgrade the current version of Footprints from v9.5.4 to 11.5.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
10:00 PM - 10:00 AM
Footprints Upgrade
Service: Footprints Incident Tracking System
Description: We will upgrade the current version of Footprints from v9.5.4 to 11.5.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
Planned Apollo Maintenance in QUAL
Service: Apollo
Description: Routine maintenance will take place in QUAL to fix a problem with group member management in Apollo Lite. No downtime is expected.
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The Pype deployment interface will be unavailable for up to one hour as we deploy a new release candidate of the client tools. Django will also be updated with security patches during this time. ... (more)
7:30 AM - 8:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, February 12th from 7:30 - 8:00am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, February 12th from 7:30 - 8:00am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, February 12th from 7:30 - 8:00am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: The UTForge production servers will undergo quarterly system package and security updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more)
9:00 AM - 4:00 PM
Removing unused datastores for CX4 clearing
Service: Virtual Servers
Description: various datastores will be removed from vSphere that are no longer in use.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned maintenance of Document Repository on Feb 14, 2013 7 am to 8 am
Service: Document Repository
Description: Document Repository system will be switched to a new set of machines behind F5 load balancer in production environment.

During this maintenance:
1. DNS name docrep.its.utexas.edu will be ... (more)
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting maintenance on all of the TIM systems. There may be connection resets in the EID Self Service application and the EID Administrative Application during the maintenance, but no ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will be undergoing routine maintenance. Users of the EID self help application or the EID administrative application may experience session resets.
8:00 PM - 10:00 PM
Load Balancer HA configuration
Service: Core Network Services
Description: HA parameters on the F5 load balancers will be changed to reduce unnecessary failover events.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!