The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/22/2014
4:25 PM
RESOLVED: Maintenance on Canvas chat tool
Service Restored

The Canvas chat tool scheduled maintenance event is now complete. Your users will now be able to access and use the chat tool in Canvas as normal. We appreciate your patience.


As we reviewed the performance of the in-Canvas chat tool over the past week and looked ahead to next week, we determined it would be prudent to perform some urgent maintenance this afternoon. The Canvas chat tool will be unavailable today from 4:00 PM to 6:00 PM.

We apologize that this event is happening on very short notice. We’re taking this step in the interest of ensuring that the tool is stable and performant during the coming week.

8/22/2014
4:23 PM
dpdev1 maintenance
Under Investigation

Fri 22 Aug 4:23 PM
jEdit/DMG plugin update: Stewards have determined a viable solution and hope to have released it by mid-week next week.  The next update will be 4:00 PM on Monday 8/25, or earlier if we have more information.

We have contacted business stakeholders and determined that no business processes have been affected by the loss of this code editor plugin.  If your area has seen significant impact to your business processes and the use of the DMG web interface is not a sufficient workaround, please contact me and the admins at jedit-admin@utlists.utexas.edu.

Again, developers can still upload webAgent scripts via the DMG web interface.


Thu 21 Aug 3:54 PM
jEdit/DMG plugin update: Status is unchanged as work continues.  We will update the list in 24-hour increments during the work week.  The next update will be 4:00 PM tomorrow, Friday 8/22, or earlier if we have more information.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Wed 20 Aug 5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Tue 19 Aug 4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.
Please continue to use the web interface for uploads.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.
The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.
Systems staff are investigating the issue.

Past Service Interruptions

Upcoming Maintenance

<<< 01/26/2014 - 02/15/2014 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 8:00 AM
XML Gateway PROD - migration to UTLogin
Service: XMLGateway
Description: XML Gateway service will be interrupted for about an hour, to migrate to the new UTLogin authentication system for user logins.

This outage will affect all other services on campus that use XML ... (more)
6:00 PM - 11:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Tues 1/28/2014
Start time: 6:00 PM
End time: 11:00 PM

Impact: This ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
PAT Building Router Upgrade
Service: Departmental Networks
Description: Networking is upgrading the building router in PAT. This is will cause a network disruption of wired and wireless networks in the PAT building. This is not expected to impact any other building or ... (more)
8:00 AM - 4:00 PM
UDC-B Replace Five Failed Batteries in UPS-B
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance. UDC-FAC Will be replacing five UPS batteries that failed the annual PM in UPS-B. This maintenance is not expected to have any impact on mission critical systems.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. There will be an approximate 10-15 minute outage.
9:00 AM - 9:30 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM QUAL system. There will be no outage during the maintenance.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 8:00 AM
LFH Building Router Upgrade
Service: Departmental Networks
Description: Networking is upgrading the building router in LFH. This is will cause a network disruption of wired and wireless networks in the LFH building. This is not expected to impact any other building or ... (more)
7:00 AM - 8:00 AM
TRAC homepage changes
Service: Technical Resource Account Control (TRAC)
Description: Departmental TRAC site will be temporarily unavailable while service descriptions are updated to reflect changes to campus email offerings. No significant user impact is expected.
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: Improvements to CTL's scanning application (for classroom and CBE). Users should not experience a disruption in service.
5:45 PM - 6:45 PM
Group E-Mail Expedited Non-Disruptive Maintenance
Service: Group E-Mail
Description: Group E-Mail stewards are moving into production new code to be used in the forthcoming Group E-Mail system. Users should not experience any disruption in service.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM Production system. Users of the EID Administrative application and the EID Self Service application may experience connection resets during the ... (more)
7:00 AM - 7:30 AM
XML Gateway PROD - Host OS patching
Service: XMLGateway
Description: XML Gateway service will be interrupted while security and functional patches are applied to the server's Operating System (RHE Linux).
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:00 AM - 8:00 AM
Planned monthly maintenance for ITS MSSQL
Service: Microsoft SQL Server
Description: regular monthly maintenance period for ITS MSSSQL Servers
6:00 AM - 7:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Installing operating system updates on appreg.security.utexas.edu.
7:00 AM - 7:30 AM
UDCC Row Extension Maintenance
Service: University Data Center
Description: Networking will be replacing a faulty component of one of the UDCC row extension switches which resulted in this mornings failure. The work will be non-disruptive.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Pype Django upgrade
Service: Python Production Environment (PyPE)
Description: We will be upgrading the version of Django used in the 26.3.4 Pype tools from 1.4.3 to 1.4.10.
6:00 PM - 8:00 PM
Schema update for AD R&R
Service: Austin Active Directory
Description: A schema update will be performed to support the AD Remediation and Refresh project.

This schema update is expected to be transparent to end users.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:00 AM - 10:00 AM
WebSpace database maintenance
Service: WebSpace
Description: Regular maintenance will be performed on WebSpace's Oracle database.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
8:00 AM - 5:00 PM
UTBackup - Service Upgrades
Service: UTBackup
Description: We will be working with the vendor to perform service upgrades on the UTBackup service.

Backup, restore and administrative functionality will be unavailable during this time.
7:00 AM - 7:30 AM
XML Gateway application maintenance
Service: XMLGateway
Description: Quarterly maintenance window. May be cancelled if not needed.
8:00 AM - 5:00 PM
UTBackup - Service Upgrades
Service: UTBackup
Description: We will be working with the vendor to perform service upgrades on the UTBackup service.

Backup, restore and administrative functionality will be unavailable during this time.
10:00 AM - 12:00 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM TEST system. There will be an approximate 30 minute outage.
10:00 AM - 11:00 AM
credit card processing maintenance
Service: UT Direct
Description: Non disruptive maintenance to utd credit card processing
12:00 PM - 1:00 PM
RHNS planned maintenance.
Service: Campus Red Hat Network Satellite (RHNS)
Description: Routine OS patching.
8:00 PM - 2:00 AM
Network Maintenance - PRC Uplinks
Service: Departmental Networks
Description: On Tuesday, February 11, between 8pm and 2am, ITS Networking will be applying firmware updates to network equipment linking the main campus with PRC. No service outages are expected.
6:00 AM - 8:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wed 2/12/2014
Start time: 6:00 AM
End time: 8:00 AM

Impact: This ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. There will be no outage. Users of the EID Administrative Application and the EID Self Help Application may experience connection ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. We do not expect any impact to production services.

Ref: lbuw
7:00 AM - 8:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be completing the removal of unnecessary router configurations on several campus routers. The work will be non-disruptive.
8:00 AM - 4:00 PM
CUMMINS - Generator Coolant Changes
Service: University Data Center
Description: UDC-FAC Personnel along with CUMMINS Southern Plains will be performing Planned - Non-Disruptive generator maintenance on generators 1&2 during normal business hours. Only one generator at a time ... (more)
10:30 AM - 11:00 AM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting an expedited, non-disruptive maintenance on the UTLogin system.

Date: Wed 2/12/2014
Start time: 10:30 AM
End time: 11:00 AM

Impact: This maintenance does ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
8:00 PM - 2:00 AM
Network Maintenance - PRC Uplinks
Service: Departmental Networks
Description: On Tuesday, February 11, between 8pm and 2am, ITS Networking will be applying firmware updates to network equipment linking the main campus with PRC. No service outages are expected.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
7:00 AM - 8:00 AM
PyPE Deployment Interface maintenance
Service: Python Production Environment (PyPE)
Description: The deployment interface will undergo maintenance to implement new functionality. Deployed applications will not be affected.
8:00 AM - 4:00 PM
CUMMINS - Generator Coolant Changes
Service: University Data Center
Description: UDC-FAC Personnel along with CUMMINS Southern Plains will be performing Planned - Non-Disruptive generator maintenance on generators 1&2 during normal business hours. Only one generator at a time ... (more)
7:30 AM - 8:30 AM
FTP Server Maintenance
Service: FTP Server
Description: On Friday, February 14, OS and firmware updates will be applied to ftp.utexas.edu. ftp/rsync/http will be unavailable between 7:30-8:30am.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!