The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/21/2014
6:30 PM
RESOLVED: Some users experiencing Office 365 connectivity issues
Service Restored

6:26pm
Microsoft engineers report that the affected portion of Office 365 infrastructure has been repaired and returned to service.  Ongoing testing will be conducted by ITS Systems staff to ensure the quality of the service.  This issue can be considered resolved at this time.


5:00pm
Microsoft engineers have shifted Office 365 traffic to unaffected servers in an attempt to mitigate the impact of the issue on users.  We continue to recommend that users experiencing this issue use of the Outlook Web App (https://office365.austin.utexas.edu/).  ITS Systems staff will continue to monitor this issue and will provide further updates as they occur.  The next update will be posted at 7:00 PM.


4:00pm
Microsoft has determined that a portion of capacity that facilitates connections to Office 365 from desktop mail clients is degraded.  We continue to recommend that affected users make use of the Outlook Web App (https://office365.austin.utexas.edu/).  The next update will be posted at 5:00 PM.


3:00pm
Working with ITS Systems staff, Microsoft has determined that this issue is affecting connectivity for a large number of users in the Office 365 environment.  Microsoft engineers are investigating the root cause in pursuit of a resolution.
At this time, ITS recommends that users experiencing difficulties use the Outlook Web App (https://office365.austin.utexas.edu), which appears to be functioning correctly.  The next update will be posted at 4:00 PM.


2:07pm
ITS Systems Staff have opened a critical severity support case with Microsoft, and the investigation is ongoing.  Next update: 3:00 PM.


1:14pm
The ITS Help Desk has received calls from several users experiencing poor sync performance and/or issues connecting to mailboxes in Office 365.  ITS Systems staff are investigating, and are reaching out to Microsoft for additional support.

10/21/2014
2:37 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

2:35
Canvas Status Update
Extended processing time on certain Canvas imports and exports

Hi Admins—

Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!



1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 11/24/2013 - 12/14/2013 >>>
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 7:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
6:00 PM - 8:00 PM
Group E-Mail maintenance
Service: Group E-Mail
Description: Regular OS maintenance on Group Email. This will involve updating OS packages to their latest version. Service will be down for approximately 10 minutes.
6:00 AM - 8:00 AM
PyPE Deployment Interface Outage due to MYSQL Planned Outage
Service: Python Production Environment (PyPE)
Description: MYSQL Maintenance Planned Outage at this time. Service will be restored once MYSQL maintenance completes. PyPE servers (including PROD) will not be affected; however, PyPE-based apps that use MYSQL ... (more)
6:00 AM - 8:00 AM
MySQL (cat1 and non-cat1) Planned: Outage
Service: MySQL
Description: MySQL service for CAT1 and non-CAT1 environments will undergo disruptive maintenance that will impact production service availability.
6:00 AM - 8:00 AM
XML Gateway outage caused by MySQL outage
Service: XMLGateway
Description: XML Gateway service will be interrupted due to a planned outage of Cat 1 MySQL server, on which it depends.
6:00 AM - 8:00 AM
MySQL (cat1 and non-cat1) Planned: Outage
Service: MySQL
Description: MySQL will undergo disruptive maintenance that will impact production service availability.
6:00 AM - 8:00 AM
Expedited UT Lists database maintenance
Service: UT Lists
Description: The UT Lists mailing list service will be unavailable between 6:00 and 8:00 a.m. on Tuesday November 26th due to the recently announced MySQL database server maintenance scheduled for this timeframe.
6:00 AM - 8:00 AM
Web Central, Wikis, & Blogs affected by MySQL outage
Description: Several services will be affected by the MySQL outage. These services include Wikis, Blogs, and any application on Web Central that depends on MySQL. These services may be offline for the duration of ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
5:00 PM - 6:00 PM
Installation of CAS role to select MBX servers
Service: Austin Exchange Messaging Service
Description: The CAS (Client Access Server) role will be installed on EXMBX01 and EXDMBX01 to facilitate a possible future configuration change. This should have no end-user impact.
6:00 PM - 8:00 PM
SBC Code Verify
Service: Voice Services (VoIP)
Description: Our VoIP Vendor will load Session Border Controller software to resolve some outstanding issues. There should be no negative customer impact.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. No impact is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 8:00 AM
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 10:00 PM
Utdirect update to Java
Service: UT Direct
Description: We will be updating the Java JDK on utdirect, no downtime expected.
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
7:30 AM - 8:00 AM
remove MGMT route from F5 load balancers
Service: Core Load Balancing Services
Description: A route on the F5's MGMT interface is no longer needed and will be removed. The MGMT interface doesn't process production traffic. Service disruption is not expected.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Non-disruptive Core Mainteannce
Service: Campus Network
Description: Networking will be making configuration changes on the campus core routers. This is being done as an expedited, non-disruptive change.

The changes are not expected to impact any operations (... (more)
7:00 AM - 7:30 AM
Non-disruptive Data Center Router Maintenance
Service: University Data Center
Description: Networking will be conducting emergency maintenance on one of the routers in UDC-C to remove a malfunctioning line card from service. Network traffic has already been shut down on the affected line ... (more)
6:00 PM - 8:30 PM
Session Border Controller software upgrade
Service: Voice Services (VoIP)
Description: Our VoIP vendor will be installing updated software in our Session Border Controllers (p/o the VoIP system). We expect no customer impact as the systems are redundant.
9:00 AM - 10:00 AM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ) in order to migrate the site's authentication to UTLogin. No interruption in service is expected.
8:00 PM - 4:00 PM
SharePoint DB Server Migration
Service: SharePoint
Description: Planned overnight outage for approximately 12-18 hours. Database Server Migration.
7:00 AM - 9:00 AM
Blackboard - Emergency maintenance
Service: Blackboard
Description: We will be installing additional RAM into Blackboard's database server.

There will be some instability as we failover to Blackboard's standby database before the maintenance, and some when we fail ... (more)
8:00 PM - 4:00 PM
SharePoint DB Server Migration
Service: SharePoint
Description: Planned overnight outage for approximately 12-18 hours. Database Server Migration.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
8:00 AM - 4:00 PM
Switchgear Planned Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC and EATON Techs will be performing Planned - Non-Disruptive Quarterly Maintenance on the switchgear at UDC C. This maintenance is not expected to have any impact on mission critical systems.
11:00 AM - 4:00 PM
UTBackup - Appliance Software Upgrades
Service: UTBackup
Description: UTBackup will be undergoing an appliance upgrade. Backups and restorations via client or web interface will be unavailable during this time.

Once the appliance upgrade is complete, a new version ... (more)
7:00 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance on the data center switches to apply enhanced logging and monitoring capabilities.

The maintenance is expected to be non-disruptive.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 10:00 PM
VoIP System component software upgrade
Service: Voice Services (VoIP)
Description: Software upgrade for a component in the VoIP System. The Media Application Servers will be upgraded. These supply announcements, tones, music-on-hold,and conference resources. As all systems are ... (more)
6:00 PM - 7:00 PM
Office 365 Authentication Services Update
Service: Austin Exchange Messaging Service
Description: A patch will be applied to the Active Directory Federation Services servers for Office 365 to resolve a login issue affecting a small number of people. No service interruption is expected due to the ... (more)
All Day
AEMS: Expedited Non-Disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A critical update will be applied to the AEMS Exchange servers in a rolling, non-disruptive fashion.
7:00 AM - 7:30 AM
Pype - UTLogin logfile rotation and Apache restart
Service: Python Production Environment (PyPE)
Description: We will be rotating a logfile associated with UTLogin to help investigate why logout functionality isn't working. This requires shutting down and restarting Apache.
8:00 AM - 9:00 AM
Non-Disruptive Maintenance to all enviroments
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on all TIM systems. There will be no customer impact.
All Day
AEMS: Expedited Non-Disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A critical update will be applied to the AEMS Exchange servers in a rolling, non-disruptive fashion.
10:00 PM - 3:00 AM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Update SharePoint to the latest version and install latest Microsoft security patches.
All Day
AEMS: Expedited Non-Disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A critical update will be applied to the AEMS Exchange servers in a rolling, non-disruptive fashion.
12:01 AM - 1:00 AM
Emergency Maintenance on the F5 Load Balancers
Service: Core Load Balancing Services
Description: Emergency maintenance will be conducted tonight on the F5 Load Balancers starting at 12:01 am on 12/14 and running until 1:00 am on 12/14. This maintenance is necessary to bring the HA units back ... (more)
8:00 AM - 11:59 AM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 11:00 AM
uTexas Identity Manager (TIM) PROD Planned Outage
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM system. There will be a complete outage of about one hour during the maintenance period.
10:00 PM - 3:00 AM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Update SharePoint to the latest version and install latest Microsoft security patches.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!