The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/21/2014
6:30 PM
RESOLVED: Some users experiencing Office 365 connectivity issues
Service Restored

6:26pm
Microsoft engineers report that the affected portion of Office 365 infrastructure has been repaired and returned to service.  Ongoing testing will be conducted by ITS Systems staff to ensure the quality of the service.  This issue can be considered resolved at this time.


5:00pm
Microsoft engineers have shifted Office 365 traffic to unaffected servers in an attempt to mitigate the impact of the issue on users.  We continue to recommend that users experiencing this issue use of the Outlook Web App (https://office365.austin.utexas.edu/).  ITS Systems staff will continue to monitor this issue and will provide further updates as they occur.  The next update will be posted at 7:00 PM.


4:00pm
Microsoft has determined that a portion of capacity that facilitates connections to Office 365 from desktop mail clients is degraded.  We continue to recommend that affected users make use of the Outlook Web App (https://office365.austin.utexas.edu/).  The next update will be posted at 5:00 PM.


3:00pm
Working with ITS Systems staff, Microsoft has determined that this issue is affecting connectivity for a large number of users in the Office 365 environment.  Microsoft engineers are investigating the root cause in pursuit of a resolution.
At this time, ITS recommends that users experiencing difficulties use the Outlook Web App (https://office365.austin.utexas.edu), which appears to be functioning correctly.  The next update will be posted at 4:00 PM.


2:07pm
ITS Systems Staff have opened a critical severity support case with Microsoft, and the investigation is ongoing.  Next update: 3:00 PM.


1:14pm
The ITS Help Desk has received calls from several users experiencing poor sync performance and/or issues connecting to mailboxes in Office 365.  ITS Systems staff are investigating, and are reaching out to Microsoft for additional support.

10/21/2014
2:37 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

2:35
Canvas Status Update
Extended processing time on certain Canvas imports and exports

Hi Admins—

Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!



1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 04/27/2014 - 05/17/2014 >>>
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
8:00 AM - 5:00 PM
Austin AD Name Server Refresh
Service: Austin Active Directory
Description: An Austin AD Name Server will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
12:01 PM - 1:00 PM
CTL's Credit by Exam System Maintenance
Description: CTL's Credit by Exam system will undergo maintenance. Users may experience a momentary outage.
5:00 PM - 6:00 PM
Network Maintenance - Core Router Software Upgrade
Service: Campus Network
Description: Networking will be conducting maintenance on the core router in NOC A to upgrade the router software to support specific optical transceiver modules. No service interruption is expected (services ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 11:00 AM
Planned University Directory Maintenance
Service: University Directory (White Pages)
Description: Routine Maintenance will take place on the University White Pages (WHIPS). No user impact is expected.
2:30 PM - 3:30 PM
CTL Credit by Exam System
Description: The Center for Teaching and Learning's Credit by Exam System will undergo maintenance. There will be no interruption in service.
6:00 PM - 11:59 PM
VoIP Core Patch Application
Service: Voice Services (VoIP)
Description: Vendor will install software patch to VoIP core components. We expect no effects on service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:45 AM - 11:45 AM
CTL's Course Instructor Survey system non-disruptive maintenance
Description: The Center for Teaching and Learning's Course Instructor Survey system non-disruptive maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
10:00 PM - 11:00 PM
Upgrade to utdirect's shared storage filer
Service: UT Direct
Description: We will be switching from our netapps filer to the HNAS filer
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
12:05 AM - 1:00 AM
Adobe Connect Storage Expansion
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's storage will be expanded.
10:35 AM - 11:05 AM
CTL's Credit by Exam system non-disruptive maintenance
Description: CTL's credit by Exam system will undergo non-disruptive maintenance. Users will not experience an interruption in service.
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting disruptive maintenance on the TIM TEST system. There will be about a one hour outage during the maintenance.
10:00 AM - 11:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance. No user impact is expected during the maintenance window.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 8:00 AM
Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
9:30 PM - 11:30 PM
Document Repository - quarterly PROD host patching
Service: Document Repository
Description: There may be very short interruptions in service, while the Operating System of Doc Repo PROD hosts receive their quarterly patches, serially.
7:00 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS Digital Download service will be unavailable during this window for site enhancements.
12:01 PM - 1:00 PM
CTL's Test Registration system maintenance
Description: The Center for Teaching and Learning's Credit by Exam Test Registration System will undergo maintenance. Users may experience a momentary interruption in service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 8:00 AM
Pype Django upgrade
Service: Python Production Environment (PyPE)
Description: Pype's version of Django will be upgraded from 1.4.10 to 1.4.11.
8:00 AM - 9:00 AM
UTForge quarterly OS maintenance
Service: UTForge
Description: UTForge will undergo quarterly OS maintenance. Subversion will be available throughout this maintenance event.
9:00 AM - 10:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting disruptive maintenance on the TIM QUAL system. There will be about a one hour outage during the maintenance.
9:15 AM - 10:00 AM
Administrative Systems file transfer server upgrade
Service: Mainframe
Description: Non-disruptive upgrades to transfer.its.utexas.edu, the SFTP server for Administrative Systems
10:50 AM - 11:00 AM
DEFINE Internals/Enterprise Workflow Expedited Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing expedited maintenance to deploy a user-requested enhancement. Users should not experience any interruption in service.
12:00 PM - 1:00 PM
Campus Satellite Planned Maintenance
Service: Campus Red Hat Network Satellite (RHNS)
Description: Routine OS patching.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
5:00 AM - 8:00 AM
Microsoft SQL: SQL02 upgrade/migrate
Service: Microsoft SQL Server
Description: Databases on SQL02 instance will be migrate to a new SQL 2008R2 instance. Database connections will be unavailable during the maintenance period.
7:00 AM - 8:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Install operating system updates on appreg.security.utexas.edu.
7:00 AM - 4:00 PM
UDC A Temporary Generator Installation
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance: A temporary roll up generator is being deployed while the fixed generator at UDC A is relocated. If you have any questions or concerns with this maintenance ... (more)
7:00 AM - 7:30 AM
PyPE PROD Expedited Maintenance
Service: Python Production Environment (PyPE)
Description: PyPE Apps on PROD servers will be restarted to reclaim RAM. Servers will be done separately, so no disruption is anticipated.
1:00 PM - 5:00 PM
UT-V Enterprise cluster host maintenance
Service: Virtual Servers
Description: One ESXi server in Enterprise cluster will be reconfigured on the storage fabric.

No VM or vCenter service interruptions are anticipated.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:15 AM - 10:30 AM
Transfer Service Storage Migration
Service: Mainframe
Description: Migrating the storage for the mainframe transfer service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:30 AM - 9:30 AM
TRAC maintenance
Service: Technical Resource Account Control (TRAC)
Description: Maintenance will occur on TRAC related to AEMS eligibility sweep. No disruptions to service will occur.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!