The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/21/2015
3:12 PM
EID password reset malfunction
Under Investigation

4/21/15 3:09pm
Update to existing problem: EID password reset malfunction
Originally reported 4.16.2015

Web-based EID password reset is malfunctioning for some users answering the question “How many brothers and sisters do you have?” This malfunction only affects users who have changed their password reset questions since 2012.

The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff have identified the root cause and are investigating a solution.

While this issue remains under investigation, please advise affected users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.

Further updates on this issue will be issued 5/1/2015.


4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/21/2015
1:44 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/21/15   1333
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The ISO is currently working with the vendor on this problem, but there is currently no resolution time.


4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

4/21/2015
10:15 AM
MSSQL SLQ01 Cluster: Emergency Outage
Unplanned Maintenance

4/21   1013
Event Title:  MSSQL SQL01 cluster Emergency: Outage Maintenance
Description:  MSSQL SQL01 cluster will undergo an emergency patching.
Start Date:  Wednesday, April 22, 2015
End Date:    Wednesday, April 22, 2015
Start Time:  6:30 AM
End Time:    6:45 AM
Contact Name:  ITS Database team
Contact Email: ITS-Database

Past Service Interruptions

Upcoming Maintenance

<<< 05/26/2013 - 06/15/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
All Day
UTBackup Monthly Application Maintenance
Service: UTBackup
Description: Monthly Patch window for the (Application) of the UTBackup Service
9:00 AM - 10:00 AM
UTBackup Monthly OS Maintenance
Service: UTBackup
Description: Monthly Maintenance window for (OS) patching of the UTBackup service.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 7:15 AM
XML Gateway certificate change
Service: XMLGateway
Description: XML Gateway PROD host will have a digital certificate changed, and the Tomcat app server will be restarted.

Users will experience a short outage expected to last a few minutes.
7:00 AM - 7:30 AM
EMN$INET maintenance
Service: Mainframe Email
Description: Code changes for the module EMN$INET will be moved into production. No service disruption is expected.
9:00 AM - 11:00 AM
Shibboleth Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
1:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 10:00 AM
NFS Server Maintenance
Description: ITS will be performing storage maintenance that affects a number of IT services across campus. We are updating the operating system on the StoCon file servers to the latest supported revision.
10:00 AM - 11:59 PM
OS upgrade on the F5 load balancers
Service: Core Network Services
Description: The OS on the F5 load balancers will be upgraded to install security and performance enhancements.

There may be momentary interruptions to some load balanced services, but most services should ... (more)
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 5:00 PM
Upgrade DR cluster vCenter server
Service: Virtual Servers
Description: Upgrade the vCenter server at the DR site to revision 5.1. No user impact anticipated.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on one of the core wireless routers to replace a failing module (faulty hardware). Wireless clients in some areas of campus may experience a momentary drop (... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 10:00 PM
Upgrade vCenter server
Service: Virtual Servers
Description: Upgrade the vCenter server to revision 5.1. VMs will be unaffected, however during this outage access to VM consoles (which goes through vCenter) or other VM provisioning tasks that require vCenter ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
10:00 AM - 11:00 AM
Migration of Java webapps servers to new servers
Service: UT Direct Q/A environment
Description: We will be migrating the Java webapp tomcat servers to new servers. No user impact expected
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
12:00 PM - 4:00 PM
Emergency Maintenance Window SRM/Enterprise cluster....
Service: Virtual Servers
Description: We will be testing SRM failover/failback operations on 6/12/2013 from 12:00pm - 4:00pm. This is on a newly upgraded vCenter server and newly upgraded SRM server, so maintenance window is being ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 6:00 AM
Session Border Controller Software Upgrade
Service: Voice Services (VoIP)
Description: Vendor upgrade of Session Border Controller software (p/o new VoIP system). Redundant system so we expect no user impact. (This was originally the contingency window. Schedule change because of ... (more)
9:00 AM - 11:00 AM
Shibboleth Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
6:00 PM - 6:00 AM
Session Border Controller Configuration Change
Service: Voice Services (VoIP)
Description: Our vendor will be reconfiguring the Session Border Controller (p/o the new VoIP system). Although the system is redundant, the changes may require a momentary interruption in VoIP service.
6:00 PM - 6:00 AM
Session Border Controller Software Upgrade
Service: Voice Services (VoIP)
Description: Vendor upgrade of Session Border Controller software (p/o new VoIP system). Redundant system so we expect no user impact. (This was originally the contingency window. Schedule change because of ... (more)
6:00 PM - 6:00 AM
Session Border Controller Configuration Change
Service: Voice Services (VoIP)
Description: Our vendor will be reconfiguring the Session Border Controller (p/o the new VoIP system). Although the system is redundant, the changes may require a momentary interruption in VoIP service.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!