The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/19/2014
9:17 PM
Network Interruption
Under Investigation

Monitors alerted a network interruption between 17:06 and 17:09 for some services on campus during a change.  Staff are investigating the alerts, and will provide an update when more is known.

8/19/2014
4:03 PM
dpdev1 maintenance
Under Investigation

4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again tomorrow morning, Wednesday 8/20, at 10:00 AM or earlier if we have more information.

Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again at 4:00 PM or earlier if we have more information.

Again, developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.  Please continue to use the web interface for uploads, and stewards will update the list again at 12:00 PM.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.

The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.

Systems staff are investigating the issue and will send another message at 9:30 to update status.

8/19/2014
2:54 PM
RESOLVED:  University Wiki Service slow
Service Restored

University Wiki Service is once again operational.


As of approximately 2.30 pm, Help Desk staff observed that the University Wiki Service is currently down.


As of approximately 2:00 PM, ITS Help Desk staff observed noticeable slowdowns in loading of Wiki Service pages, with page loads taking upwards of 60 seconds.

8/13/2014
9:55 AM
Group Email Service Operating at Degraded State
Service Functioning, Temporary Solution in Place

0955
We have narrowed the scope of group email delivery problem to Office 365 recipients. ITS Systems staff have open a ticket with the vendor to troubleshoot this issue. We will update again as we receive information or resolution from the vendor. ITS Applications staff will continue to monitor the Group Email service closely.


4:28pm Tues 12 Aug
We are putting in place a work around at this time. Users of Group Email Service has been notified of the work around. Group Email Service is still operating at a degraded state.
ITS Applications and ITS Systems staff are still investigating.  Next update will be Wed 13 Aug at 10 am.


The University Group Email service is currently functioning, but at degraded state. Some emails are being sent but not delivered to Office 365 users.
ITS Applications Staff are currently investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 06/30/2013 - 07/20/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
10:00 AM - 12:00 PM
Migration of dpdev1.dp.utexas.edu to new servers
Service: UT Direct development environment
Description: We will be migrating the dpdev1.dp.utexas.edu servers to new servers. No user impact expected

Maintenance has been postponed to finish conversion and testing of special functions specific to dpdev1
12:00 PM - 1:00 PM
Windows Deployment Service Server Upgrade
Service: Windows Deployment Services
Description: On July 1, 2013, existing Windows Deployment Services servers will be swapped out with new servers running Windows Server 2012. There will be a brief outage while IP addresses and names are swapped.
7:30 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, July 2nd from 7:30-8:30 am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, July 2nd from 7:30-8:30 am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, July 2nd from 7:30-8:30 am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:30 AM - 10:30 AM
Javamail, FTPMail Qual and Test host patching
Service: Mainframe Email
Description: Javamail and FTPMail QUAL and TEST hosts (jmail-t01 and jmail-t02.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at ... (more)
5:00 PM - 5:15 PM
Wireless Network Maintenance
Service: Campus Network
Description: On Tuesday, July 2, from 5pm to 5:15pm, Networking will be conducting routine maintenance on some parts of the campus wireless network. Clients on the wireless network may see a brief 5-10 second ... (more)
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 5:00 PM
CX4 Storage Patching
Description: Vendor (Dell) onsite to perform patching of our CX4 storage array.
10:00 AM - 11:00 AM
Migration of utdirect.utexas.edu to new servers
Service: UT Direct
Description: We will be migrating the utdirect.utexas.edu servers to new servers. No user impact expected
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM Production system. Users of the EID Administrative application and the EID Self Service application may experience connection resets during the ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
8:00 AM - 5:00 PM
Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.
Service: Virtual Servers
Description: Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1. This will complete UT-V's upgrade to VCenter 5.1.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. Updates to TED might experience a small delay.
9:30 AM - 10:30 AM
Javamail, FTPMail PROD host patching
Service: Mainframe Email
Description: Quarterly OS patching of the jmail-p01, -p02 and -p03 production hosts.

There should be no interruption of outbound email from Natural modules, since the hosts will be patched serially.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 11:00 PM
Session Border Controller Software Upgrade
Service: Voice Services (VoIP)
Description: The vendor will be upgrading the software on the VoIP System Session Border Controllers. Rescheduled from 7/8.
9:00 PM - 11:00 PM
OS Patching of Document Repository production servers
Service: Document Repository
Description: Linux operating system on Document Repository virtual machines will be patched. There will be two brief interruptions of 2 to 3 minutes each during this maintenance window.
7:15 AM - 7:30 AM
MSSQL Maintenance for SQL01
Service: Microsoft SQL Server
Description: in order to accommodate an infrastructure upgrade, the Microsoft SQL Server cluster SQL01.austin.utexas.edu will require a failover. During this maintenance client connections may experience an ... (more)
8:00 AM - 5:00 PM
Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.
Service: Virtual Servers
Description: Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1. This will complete UT-V's upgrade to VCenter 5.1.
8:00 AM - 5:00 PM
Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.
Service: Virtual Servers
Description: Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1. This will complete UT-V's upgrade to VCenter 5.1.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
9:30 PM - 10:30 PM
XML Gateway host patching
Service: XMLGateway
Description: XML Gateway service will be interrupted for upto an hour, in order to apply accumulated patches to the host Operating System (Red Hat Enterprise Linux) and software.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
8:00 AM - 9:00 AM
Urgent Email Planned/Expedited Maintenance
Service: Urgent Email System
Description: The Urgent E-Mail system will undergo maintenance. No user impact is anticipated.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine TIM TEST maintenance. There will be two 10 minute outages during the maintenance period.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 9:30 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM QUAL system. During this maintenance period, there will be one 10 minute outage.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be replacing a faulty hardware module on one of the campus wireless routers. Users on the affected router will experience a brief (~10 minute) interruption in Wi-Fi connectivity.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
9:00 PM - 11:30 PM
UT-V Virtual Server Consolidation
Service: Virtual Servers
Description: Hardware resources in the UT-V environment will be consolidated in order to maximize efficiency and utilization. No service interruption is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!