The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1/29/2015
12:16 PM
Emergency Maintenance for Virtual Web Hosting and UT Content Management System (UTCMS)
Unplanned Maintenance

WHEN:
01-29-2015 5p - 6p

WHAT:
The machines which serve Red Hat based virtual hosts and the UTCMS service will undergo emergency maintenance to have critical patches installed.

IMPACT:
The affected web sites and UTCMS will be down for approximately 10 minutes while the machines which serve them are rebooted.

1/29/2015
12:06 PM
Emergency TED Maintenance
Maintenance Extended

1/29/2015 12:01 PM
TED maintenance is proceeding normally but taking longer than expected. Updates to TED have been restored and the remainder of the maintenance will be non-disruptive.

New estimated end time: 1:00 PM


1/29/15 9:19 am
Emergency maintenance has begun on the uTexas Enterprise Directory (TED). LDAP authentication and searches will remain available, but updates will be delayed for a brief window during the maintenance. This may disrupt password resets for UT-EID accounts. Estimated end time: 12:00 PM.


1/28/15 5:05pm
Maintenance will take place on the uTexas Enterprise Directory. LDAP searches and authentication will remain available, but updates will be interrupted for a brief window during the maintenance. This may delay some password resets for UT-EID accounts.
Start: Thursday, January 29, 2015 9:00 AM
End: Thursday, January 29, 2015 12:00 PM

1/29/2015
12:01 PM
Blackboard Emergency Maintenance
Unplanned Maintenance

WHEN:
01-29-2015 8p - 10p

WHAT:
The blackboard service will undergo emergency maintenance tonight between 8 and 10 pm to install critical patches.

IMPACT:
The service will be down to all users for the duration of the maintenance.

1/28/2015
6:29 PM
RESOLVED: Emergency Maintenance
Service Restored

1/28/15 6:28pm
Maintenance has concluded.


1/28/15 5:33pm
Beginning at 5:45 pm, we will begin emergency maintenance on the following services: Blogs, ITS Contracts, Wikis, WorldSpace.
A brief downtime will occur for each service.

1/28/2015
6:25 PM
RESOLVED: Footprints: Emergency Maintenance
Service Restored

1/28/15 6:25 PM
Maintenance is complete, service is back to normal.


1/28/15 3:39pm
Emergency maintenance will be performed on the FootPrints system tonight.
The service will be down for the duration of the maintenance.
Scheduled maintenance window:
01/28/2015 18:00 - 18:30

1/28/2015
5:57 PM
RESOLVED: Emergency Maintenance on Bulk Mail and Urgent E-mail
Service Restored

1/28/15 5:57 PM
Maintenance complete.


1/28/15 5:17pm
Emergency maintenance will be performed on Bulk Mail and Urgent E-mail Systems beginning immediately. A brief downtime will occur.

1/28/2015
4:46 PM
RESOLVED: UT Web Emergency Maintenance
Service Restored

1/28/15 4:42pm
Maintenance has concluded.


1/28/15 3:44pm
UT Web will be performing emergency disruptive maintenance beginning immediately.
* Access to UT Web Panel administrative services will be briefly interrupted.
* End user content delivery will not be impacted.

1/28/2015
3:28 PM
Expedited maintenance for IAM services
Unplanned Maintenance

1/28/15 3:22pm

The following IAM systems are performing expedited maintenance. Service disruptions, should they occur, will be minimal.

TIM – uTexas Identity Manager
TED – uTexas Enterprise Directory
Whips – Public Directory
UTLogin – Central Authentication Services
Shibboleth – SAML2 Identity Provider
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application

1/28/2015
2:39 PM
RESOLVED: Intermittent Toopher two-factor authentication issues & Slowdowns
Service Restored

01/28/2015 2:36 pm
All issues have been addressed and the two-factor authentication system is operating normally at this time.


01/28/15 11:47 am
The vendor has implemented a fix to address the SMS issue and is investigating the other reported issues. 


01/28/15 10:32 am
At approximately 10:15 AM the two-factor authentication protecting all Payroll and W-2 information has sporadically been unable to pair customers using SMS or the Toopher application.
This means that some customers are not able to pair for the first time using SMS or the mobile Toopher application nor are some customers able to authenticate despite already being paired.
At this time we do not know of anyone having trouble authenticating or pairing using the OTPs.

The two-factor system is functioning in a degraded state but ITS is aware and working to resolve the issue.


01/28/15 10:31 am
The Toopher two-factor authentication system is experiencing intermittent issues affecting customers that use the SMS texting option. Vendor support has been engaged.

Past Service Interruptions

Upcoming Maintenance

<<< 11/04/2012 - 11/24/2012 >>>
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
1:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 1:00 AM and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org, ... (more)
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly service maintenance window for Campus WSUS. Service may be interrupted during this period.
9:00 AM - 9:15 AM
Re-enable HA host monitoring within "Enterprise" cluster...
Service: Virtual Servers
Description: We will be re-enabling HA host monitoring in the "Enterprise" cluster even though the BPDU packet issues have not been fully resolved, as VMware has confirmed that vSphere 5 can handle it due to ... (more)
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
5:00 PM - 6:00 PM
UT Direct planned migration
Service: UT Direct
Description: Improving the unsubscribe feature. Limited chance of service interruption.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists service maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will be unavailable from 10:00 p.m. to 11:00 p.m. Wednesday November 7th in order to perform server maintenance.

During this maintenance ... (more)
7:00 AM - 9:00 AM
Application Registry (AppReg) Server Maintenance
Description: Installing operating system updates on appreg.security.utexas.edu.
9:00 AM - 2:00 PM
UT-V addition of datastores
Service: Virtual Servers
Description: We will be adding new datastores into the UT-V ESXi clusters.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will undergo maintenance for approximately 1 hours. There will be a 20 minute outage about one third of the way into the maintenance.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:15 AM
XML Gateway maintenance
Service: XMLGateway
Description: A new version of the XML Gateway Management Web app will be deployed, to PROD host (stutz.its.utexas.edu), in order to:

(a) Sync up the deployed applicaton with the latest Java .war built from the ... (more)
9:00 AM - 10:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to optimize the out-of-band network for better convergence and compatibility.

There will be brief outages while the network re-converges, these outages ... (more)
3:00 PM - 3:30 PM
UTmail Signup Portal Maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly host maintenance window for Campus WSUS. Service may be interrupted during this period.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We are planning internal maintenance on all of our systems. We expect no customer impact and no outage is planned.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in TEST. No downtime is expected.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:00 PM
Custom Unix Web hosting server maintenance
Service: Custom Web Publishing
Description: One of the servers hosting custom Unix-based websites will undergo maintenance from 10:00 p.m. to 11:00 p.m. Tuesday, November 20.

During this period there will be a brief service outage as the ... (more)
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The pype service will be undergoing maintenance to release a new version of the tools. No downtime or service interruption is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!