The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/7/2015
10:07 PM
Office 365 Slowdown
Under Investigation

7/7/2015 10:05 PM
Intermittent connectivity issues are still being experienced by some users.  ITS Systems staff are in active communication with Microsoft support engineers and will provide additional information by 10:00 AM tomorrow.


7/7/2015 8:11 PM
No new reports of this issue have been received in the past 60 minutes, and performance monitors appear to have stabilized.  We are still awaiting a response from Microsoft.  Next update at 10:00 PM.


7/7/2015 7:49 PM
Status of issue remains unchanged. A Premier ticket has been opened with Microsoft. The next update will be sent at 8:15 p.m.


7/7/2015 7:21 PM
Status of issue remains unchanged. A Premier ticket will be opened with Microsoft and the next update will be sent at 7:45 p.m.


7/7/2015 6:52 PM
The ITS Help Desk stated they are not receiving additional reports of issues at this time, but indicated previously impacted users continue to experience issues with access/slowness. Microsoft is not reporting any issues at this time. Continuing to monitor and next update will be sent at 7:15 p.m.


7/7/2015 6:19 PM
ITS Help Desk is not receiving additional reports of issues at this time, but indicated impacted users are still experiencing slowness. Continuing to monitor and next update will be sent at 6:45 p.m.


7/7/2015 6:03 PM
Monitoring currently shows no issues and ITS Systems staff are thus far unable to reproduce the issue.  We are continuing to investigate, but current evidence leads us to believe this to be a transient problem for a limited number of users at this time.


7/7/2015 5:53 PM
ITS Systems staff is investigating.


7/7/2015 5:37PM
The ITS Help Desk has received multiple reports of people being unable to connect or experiencing severe slowdowns. Many in the office are also experiencing troubles connecting. This seems to be affecting a majority of Office 365 users.

Past Service Interruptions

Upcoming Maintenance

<<< 06/03/2012 - 06/23/2012 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. There will be a brief interruption in updates to directory data. Otherwise no interruption of service is ... (more)
10:00 AM - 11:00 AM
utdirect Update of JDK 6 to JDK7 for java webapps
Service: UT Direct
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7
2:00 PM - 6:00 PM
Non-disruptive mainframe storage system maintenance
Service: Mainframe
Description: Capacity and cache upgrade to the mainframe-attached storage subsystem.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists service at http://utlists.utexas.edu will undergo planned maintenance between 10:00 and 11:00 p.m. on Wednesday June 6th.
9:00 AM - 11:00 AM
Texas Exes Email Forwarding Service software upgrade
Description: The IronPort e-mail appliances which implement the Texas Exes Lifetime Email Fowarding service will be upgraded to the latest software.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 8:00 AM
ITS JIRA Upgrade
Service: Jira
Maintenance blackout window
Description: The ITS JIRA instance (https://issues.its.utexas.edu/) will be completely unavailable while stewards upgrade from version 3.13 to 4.4.5.
5:00 PM - 5:15 PM
Planned Maintenance of Document Repository DRI Servlet on June 12 at 5 PM
Service: Document Repository
Description: Changed the smtp server hostname used by DRI servlet from mail.utexas.edu to relay.mail.utexas.edu. This will allow Doc Repo DRI Servlet to transition from mail.utexas.edu to Google's mail services. ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
6:30 AM - 7:00 AM
Routine uTexas Identity Manager (TIM) PROD maintenance
Service: EID
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application and the EID Self Service Application may experience a connection reset. No other impact ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 5:30 PM
Group E-Mail Scheduled Maintenance
Service: Group E-Mail
Description: Routine maintenance for the Group E-mail system.
5:00 PM - 5:30 PM
Secure Message Maintenance
Service: Secure Messaging
Description: Routine maintenance for the Secure Message system.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
Unix-based Custom Web Hosting Maintenance
Service: Web Publishing on Unix
Description: A server that supports Custom Web Hosting will undergo preventative maintenance between 10 and 11 p.m. on Wednesday, June 13th.

During this maintenance there will be a brief period of service ... (more)
6:00 AM - 8:00 AM
ITS JIRA 4.4.5 Upgrade
Service: Jira
Maintenance blackout window
Description: The ITS JIRA instance will be unavailable from 6:00 AM to 8:00 AM while it is upgraded from version 3.13 to 4.4.5.
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
6:00 AM - 6:30 AM
ITS JIRA Server Restart
Service: Jira
Description: The ITS instance of JIRA (not SIS or University Operations) will be restarted to pick up changes in support of backwards compatibility for bookmarks.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
8:00 AM - 2:00 PM
Upgrade OS on Load Balancers
Service: Core Network Services
Description: An OS patch set will be installed on the F5 load balancing appliances. This maintenance shouldn't impact web-based services. Users of load balanced services with long held connections may be ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 12:05 AM
reboot of SQL03
Service: Microsoft SQL Server
Description: ITS Microsoft SQL Server SQL03 will be rebooted at 12:01 AM June 17th in order to resume automated patching cycle. Adobe Connect may be affected, and Systems staff will be monitoring for any issues.
4:00 PM - 5:00 PM
uTexas Enterprise Directory (TED) emergency maintenance
Service: uTexas Enterprise Directory (TED)
Description: Emergency maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, June 19th from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, June 19th from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, June 19th from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 10:00 AM
DNS Maintenance
Service: Campus Network
Description: Networking will be applying patches to the campus DNS servers on Tuesday, June 19 from 8:00am-10:00am. These patches address security vulnerabilities in the DNS server software.

There is no ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!