The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/19/2014
9:17 PM
Network Interruption
Under Investigation

Monitors alerted a network interruption between 17:06 and 17:09 for some services on campus during a change.  Staff are investigating the alerts, and will provide an update when more is known.

8/19/2014
4:03 PM
dpdev1 maintenance
Under Investigation

4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again tomorrow morning, Wednesday 8/20, at 10:00 AM or earlier if we have more information.

Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again at 4:00 PM or earlier if we have more information.

Again, developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.  Please continue to use the web interface for uploads, and stewards will update the list again at 12:00 PM.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.

The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.

Systems staff are investigating the issue and will send another message at 9:30 to update status.

8/19/2014
2:54 PM
RESOLVED:  University Wiki Service slow
Service Restored

University Wiki Service is once again operational.


As of approximately 2.30 pm, Help Desk staff observed that the University Wiki Service is currently down.


As of approximately 2:00 PM, ITS Help Desk staff observed noticeable slowdowns in loading of Wiki Service pages, with page loads taking upwards of 60 seconds.

8/13/2014
9:55 AM
Group Email Service Operating at Degraded State
Service Functioning, Temporary Solution in Place

0955
We have narrowed the scope of group email delivery problem to Office 365 recipients. ITS Systems staff have open a ticket with the vendor to troubleshoot this issue. We will update again as we receive information or resolution from the vendor. ITS Applications staff will continue to monitor the Group Email service closely.


4:28pm Tues 12 Aug
We are putting in place a work around at this time. Users of Group Email Service has been notified of the work around. Group Email Service is still operating at a degraded state.
ITS Applications and ITS Systems staff are still investigating.  Next update will be Wed 13 Aug at 10 am.


The University Group Email service is currently functioning, but at degraded state. Some emails are being sent but not delivered to Office 365 users.
ITS Applications Staff are currently investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 06/03/2012 - 06/23/2012 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. There will be a brief interruption in updates to directory data. Otherwise no interruption of service is ... (more)
10:00 AM - 11:00 AM
utdirect Update of JDK 6 to JDK7 for java webapps
Service: UT Direct
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7
2:00 PM - 6:00 PM
Non-disruptive mainframe storage system maintenance
Service: Mainframe
Description: Capacity and cache upgrade to the mainframe-attached storage subsystem.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists service at http://utlists.utexas.edu will undergo planned maintenance between 10:00 and 11:00 p.m. on Wednesday June 6th.
9:00 AM - 11:00 AM
Texas Exes Email Forwarding Service software upgrade
Description: The IronPort e-mail appliances which implement the Texas Exes Lifetime Email Fowarding service will be upgraded to the latest software.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 8:00 AM
ITS JIRA Upgrade
Service: Jira
Maintenance blackout window
Description: The ITS JIRA instance (https://issues.its.utexas.edu/) will be completely unavailable while stewards upgrade from version 3.13 to 4.4.5.
5:00 PM - 5:15 PM
Planned Maintenance of Document Repository DRI Servlet on June 12 at 5 PM
Service: Document Repository
Description: Changed the smtp server hostname used by DRI servlet from mail.utexas.edu to relay.mail.utexas.edu. This will allow Doc Repo DRI Servlet to transition from mail.utexas.edu to Google's mail services. ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
6:30 AM - 7:00 AM
Routine uTexas Identity Manager (TIM) PROD maintenance
Service: EID
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application and the EID Self Service Application may experience a connection reset. No other impact ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 5:30 PM
Group E-Mail Scheduled Maintenance
Service: Group E-Mail
Description: Routine maintenance for the Group E-mail system.
5:00 PM - 5:30 PM
Secure Message Maintenance
Service: Secure Messaging
Description: Routine maintenance for the Secure Message system.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
Unix-based Custom Web Hosting Maintenance
Service: Web Publishing on Unix
Description: A server that supports Custom Web Hosting will undergo preventative maintenance between 10 and 11 p.m. on Wednesday, June 13th.

During this maintenance there will be a brief period of service ... (more)
6:00 AM - 8:00 AM
ITS JIRA 4.4.5 Upgrade
Service: Jira
Maintenance blackout window
Description: The ITS JIRA instance will be unavailable from 6:00 AM to 8:00 AM while it is upgraded from version 3.13 to 4.4.5.
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
6:00 AM - 6:30 AM
ITS JIRA Server Restart
Service: Jira
Description: The ITS instance of JIRA (not SIS or University Operations) will be restarted to pick up changes in support of backwards compatibility for bookmarks.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
8:00 AM - 2:00 PM
Upgrade OS on Load Balancers
Service: Core Network Services
Description: An OS patch set will be installed on the F5 load balancing appliances. This maintenance shouldn't impact web-based services. Users of load balanced services with long held connections may be ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 12:05 AM
reboot of SQL03
Service: Microsoft SQL Server
Description: ITS Microsoft SQL Server SQL03 will be rebooted at 12:01 AM June 17th in order to resume automated patching cycle. Adobe Connect may be affected, and Systems staff will be monitoring for any issues.
4:00 PM - 5:00 PM
uTexas Enterprise Directory (TED) emergency maintenance
Service: uTexas Enterprise Directory (TED)
Description: Emergency maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, June 19th from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, June 19th from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, June 19th from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 10:00 AM
DNS Maintenance
Service: Campus Network
Description: Networking will be applying patches to the campus DNS servers on Tuesday, June 19 from 8:00am-10:00am. These patches address security vulnerabilities in the DNS server software.

There is no ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!