The University of Texas at Austin

ITS Services Status

Current Service Interruptions

12/17/2014
11:54 PM
RESOLVED: Emergency Disruptive Maintenance - SharePoint 2007 Search Service
Service Restored

12/17/14 11:53 PM
Maintenance has completed.


12/17/14 11:30 PM
Maintenance extended until 12 AM


SharePoint 2007 production service will undergo emergency maintenance this evening (Wednesday, 12/17/14).  Outage window is scheduled from 9:00 PM to 11:30 PM.  Security settings will be changed on a SharePoint 2007 server.  Only the Search function will experience intermittent outages. 

Note:  Access to SharePoint 2007 sites and associated content are unaffected by the maintenance.

12/12/2014
6:46 PM
UT Voice Mail Access Errors
Under Investigation

6:46 pm
Some subscribers have also reported their callers being forwarded to UTVM and hearing the “the page you have requested is currently unavailable” error instead of the greeting.  All errors continue to be sporadic and the vendor is continuing to investigate.


3:39 pm
The UT Voice Mail system is sporadically responding to telephone logins and/or commands with the error, “This page is unavailable,” and to web logins and/or navigation with the error “Connection reset.”  Subsequent attempts are usually successful, so subscribers can repeat their attempted commands.  The vendor is investigating.  Note:  SmartVoice users are not affected.

Past Service Interruptions

Upcoming Maintenance

<<< 08/31/2014 - 09/20/2014 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
7:30 AM - 8:30 AM
TRAC maintenance
Service: Technical Resource Account Control (TRAC)
Description: TRAC site will be updated to reflect new fiscal year rate changes. No user impact is anticipated, but brief interruption of service may occur during this time
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every first Tuesday monthly.
3:30 PM - 5:00 PM
PyPE Non-Prod OS Maintenance
Service: Python Production Environment (PyPE)
Description: RHEL OS patching of PyPE non-prod environment = DEV, ADMINDEV, TEST, QUAL. PROD and BETA are unaffected. Rolling restarts on TEST, QUAL.

Deployment interface will be down for most of the duration
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 8:00 AM
Planned Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Planned monthly maintenance window for ITS MSSQL service.
This month's maintenance will only involve server SQL03.austin.utexas.edu. There will be an expected outage of approximately 15 minutes ... (more)
6:30 AM - 7:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wednesdays
Start time: 6:30 AM
End time: 7:00 AM

Impact: This ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
2:30 PM - 3:00 PM
CTL's Credit by Exam system non-disruptive Maintenance
Description: CTL's Credit by Exam system will undergo maintenance. Users will not experience an interruption in service.
5:30 PM - 7:30 PM
Austin Disk backend server volume management.
Service: Austin Disk Services
Description: Primary volume size on backend file servers will be increased to accommodate future updates. No customer impact is expected.
7:00 AM - 8:00 AM
Pype Django upgrade
Service: Python Production Environment (PyPE)
Description: Django on the Pype servers will be upgraded to the latest security release, 1.4.14.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 AM - 12:00 PM
Video Security Maintenance
Service: Campus Security Systems
Description: ITS N&T will be conducting maintenance on the video security system to apply software patches and make some configuration changes. During the maintenance window, there may be about 30 minutes of ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
11:45 AM - 12:45 PM
CTL's Credit by Exam system non-disruptive Maintenance
Description: CTL's Credit by Exam system will undergo non-disruptive maintenance. Users will experience no interruption in service.
4:00 PM - 4:30 PM
Austin Disk SFTP virtual root maintenance
Service: Austin Disk Services
Description: A virtual root will be added to the SFTP configuration to allow users access to any share to which they have permissions (individual or otherwise).
5:00 PM - 5:15 PM
Residence Halls Wireless Configuration Change
Service: Resnet
Description: Networking will be removing the "attwifi" wireless network from the University Residence Halls. The "attwifi" network is normally not available in the Residence Halls, but it was temporarily enabled ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 7:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wednesdays
Start time: 6:30 AM
End time: 7:00 AM

Impact: This ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
12:01 PM - 1:00 PM
CTL's Test Registration system maintenance
Description: CTL's Test Registration system will undergo maintenance. Users may experience a momentary interruption in service.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Maintenance Window
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
10:00 AM
Routine maintenance to qual.its.utexas.edu
Service: UT Direct Q/A environment
Description: We will be updating the utlogin client to the latest version
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:30 PM - 8:30 PM
Session Border Controller Patching
Service: Voice Services (VoIP)
Description: Vendor will apply software patches to Session Border Controller (p/o new VoIP system). We expect no service interruption, but there is the possibility of up to 30 seconds of dial tone non-... (more)
10:00 AM - 12:00 PM
Video Security Maintenance
Service: Campus Security Systems
Description: Standing recurring maintenance window for campus video security systems. During the maintenance, there may be intermittent disruptions to access to the video security systems.
1:30 PM - 2:30 PM
CTL's Credit by Exam system non-disruptive Maintenance
Description: CTL's Credit by Exam system will undergo non-disruptive maintenance.
2:00 PM - 2:30 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting expedited maintenance on the TIM PROD system. There will be no outage. Web users of the EID Administrative system or the EID Self Help tool may experience connection resets ... (more)
4:00 PM - 8:00 PM
AEMS Backups Migrations
Service: Austin Exchange Messaging Service
Description: AEMS backups will be migrated to new DPM servers
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
9:00 AM - 11:00 AM
Urgent Email Planned Maintenance
Service: Urgent Email System
Description: The Urgent Email System will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
2:00 PM - 2:30 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting expedited maintenance on the TIM PROD system. There will be no outage. Web users of the EID Administrative system or the EID Self Help tool may experience connection resets ... (more)
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
All Day
Non-disruptive UT-V Maintenance
Service: Virtual Servers
Description: Storage controller firmware and drivers will be upgraded in the "Restricted" cluster. No customer impact is expected.
5:30 AM - 7:00 AM
UTdirect migration to utlogin
Service: UT Direct
Description: Utdirect will be migrated to use utlogin for authentication
5:30 AM - 7:00 AM
Virtual ID Card Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, September 16th from 5:30-7:00am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
5:30 AM - 7:00 AM
Student Photo Roster Planned Outage
Service: Student Photo Roster
Description: On Tuesday, September 16th from 5:30-7:00am the Student Photo Roster will transition to UTLogin authentication. Users may experience a brief interruption in service during this time.
5:30 AM - 7:00 AM
ID Photo Gateway Planned Outage
Service: ID Photo Gateway
Description: On Tuesday, September 16th from 5:30-7:00am the ID Photo Gateway will transition to UTLogin authentication. Users may experience a brief interruption in service during this time.
8:00 AM - 9:00 AM
JIRA quarterly OS maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance on the third Tuesday of every third month.
9:45 AM - 10:45 AM
CTL's Credit by Exam system non-disruptive Maintenance
Description: CTL's Credit by Exam system will undergo non-disruptive maintenance. The system will not experience an outage.
6:00 PM - 10:00 PM
University Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
7:00 PM - 7:30 PM
UTBackup - SSL Certificate Renewal
Service: UTBackup
Description: UTBackup's SSL certificates will be renewed.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
All Day
Non-disruptive UT-V Maintenance
Service: Virtual Servers
Description: Storage controller firmware and drivers will be upgraded in the "Commodity 1" cluster. No customer impact is expected.
6:30 AM - 7:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wednesdays
Start time: 6:30 AM
End time: 7:00 AM

Impact: This ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
12:01 PM - 1:00 PM
CTL Credit by Exam system maintenance
Description: CTl's Credit by Exam system, including the Test Registration system, will undergo maintenance. Users may experience a momentary interruption in service.
6:30 AM - 7:00 AM
Two Factor Authentication System Routine Software Updates
Service: Two Factor Authentication
Description: Routine software updates will be applied during this time. No disruption to service is expected.
10:00 AM - 11:00 AM
Routine maintenance to beta.dp.utexas.edu
Service: UT Direct Q/A environment
Description: We will be updating the utlogin client to the latest version
11:00 AM
Update of pdfgenerator on utdirect
Service: UT Direct
Description: We will update the pdfgenerator on utdirect.utexas.edu
2:00 PM - 3:00 PM
Photo Roster Non-Disruptive Maintenance
Service: Student Photo Roster
Description: We will be conducting expedited maintenance on the Student Photo Roster. There will be no outage. Web users of the Photo Roster may experience connection resets during the maintenance interval.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 AM - 12:00 PM
Video Security Maintenance
Service: Campus Security Systems
Description: Standing recurring maintenance window for campus video security systems. During the maintenance, there may be intermittent disruptions to access to the video security systems.
2:00 PM
utdirect change to loadbalancer configuration
Service: UT Direct
Description: We need to make a configuration change to the load balancer
4:00 PM - 8:00 PM
AEMS Backups Migrations
Service: Austin Exchange Messaging Service
Description: AEMS backups will be migrated to new DPM servers
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!