The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/1/2015
6:44 PM
VoIP Phone Outage
Under Investigation

7/1/2015 6:42 PM
The issue continues on an intermittent basis.  We continue to work with the vendor.  We may need a brief emergency outage later this evening. We’ll announce it with as much notice as possible.

Next update at 8:30pm.


7/1/2015 2:10 PM
The issue continues on an intermittent basis.  It appears as long call completion times if the call completes at all.  We continue to work with the vendor.


7/1/2015 12:57pm
Staff and vendor are still actively investigating this issue.


7/1/2015 11:01 AM
This event appears to have been momentary.  Staff and vendor are still investigating.


7/1/2015 10:41 AM
We are having reports and seeing the same symptoms we saw earlier this morning.  Attempts to call out do not complete and incoming calls may get an unavailable message or perhaps voicemail.  Voice staff is investigating and the vendor has been contacted.


7/1/2015 9:35 AM
Root cause of the outage is being investigated by the vendor.


7/1/2015 8:47 AM
Service appears restored, staff are confirming full system functions.


7/1/2015 8:09AM
Vendor has determined which part of the system has malfunctioned. Vendor is assessing logs and working on course of action.


7/1/2015 7:34 AM
Vendor and staff continue to investigate.


7/1/15 07:06am
The VoIP outage has been posted to the UT Core website as of 7am.


7/1/15 06:50am
Vendor and staff continue to investigate.


7/1/15 06:13am
Upon further investigation, analog phones on the new system are up.  The problem is affecting only the VoIP telephones.


7/1/15 05:38am
The vendor has been engaged (since 4:50am) and continues to investigate.


7/1/15 04:44am
Voice staff are investigating the incident and assessing the extent of the outage.  Legacy systems are up. Other portions of the system appear to be up and down.


7/1/15 03:35am
UTPD has reported the entire UT main campus telephone system is down.

7/1/2015
5:05 PM
Office 365 Connectivity Issue
Under Investigation

7/1/2015 5:00PM
Microsoft engineers have determined a preliminary root cause – “a high-level portion of the network infrastructure became degraded, which is causing an interruption to Exchange Online connectivity” – and have redirected network traffic to alternate capacity in an attempt to restore service.  ITS Systems staff are continuing to coordinate support and monitor progress.  The next update will be posted no later than 11:00 PM.


7/1/2015 3:37 PM
ITS Systems staff have received reports of users unable to access Exchange Online mailboxes via MAPI,EAS,EWS, or the Outlook Web App.  Staff are engaging with Microsoft to investigate the issue further and formulate a resolution.

7/1/2015
1:37 PM
RESOLVED: Office 365 Performance Issues
Service Restored

7/1/2015
Both ITS Systems staff and Microsoft engineers have confirmed that the service is now healthy and operating as expected.


6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

7/1/2015
1:57 AM
RESOLVED:EXTENDED UT Web weekly scheduled maintenance
Service Restored

7/1/15 01:56 AM All UT Web services are operating normally at this time.


7/1/15 01:00 AM Maintenance extended until 02:00 a.m.


6/30/15 11:57 PM Maintenance extended until 1:00 a.m.

7/1/2015
12:00 AM
RESOLVED:EXTENDED - University Wiki Service Weekly Maintenance
Service Restored

6/30/15 11:58 PM Maintenance is complete.


23:02- 6/30/15 Maintenance window is extended to 12:00 AM to finalize maintenance. Service is expected to experience some stability issues as testing is performed.

 

Past Service Interruptions

Upcoming Maintenance

<<< 06/02/2013 - 06/22/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 10:00 AM
NFS Server Maintenance
Description: ITS will be performing storage maintenance that affects a number of IT services across campus. We are updating the operating system on the StoCon file servers to the latest supported revision.
10:00 AM - 11:59 PM
OS upgrade on the F5 load balancers
Service: Core Network Services
Description: The OS on the F5 load balancers will be upgraded to install security and performance enhancements.

There may be momentary interruptions to some load balanced services, but most services should ... (more)
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 5:00 PM
Upgrade DR cluster vCenter server
Service: Virtual Servers
Description: Upgrade the vCenter server at the DR site to revision 5.1. No user impact anticipated.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on one of the core wireless routers to replace a failing module (faulty hardware). Wireless clients in some areas of campus may experience a momentary drop (... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 10:00 PM
Upgrade vCenter server
Service: Virtual Servers
Description: Upgrade the vCenter server to revision 5.1. VMs will be unaffected, however during this outage access to VM consoles (which goes through vCenter) or other VM provisioning tasks that require vCenter ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
10:00 AM - 11:00 AM
Migration of Java webapps servers to new servers
Service: UT Direct Q/A environment
Description: We will be migrating the Java webapp tomcat servers to new servers. No user impact expected
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
12:00 PM - 4:00 PM
Emergency Maintenance Window SRM/Enterprise cluster....
Service: Virtual Servers
Description: We will be testing SRM failover/failback operations on 6/12/2013 from 12:00pm - 4:00pm. This is on a newly upgraded vCenter server and newly upgraded SRM server, so maintenance window is being ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 6:00 AM
Session Border Controller Software Upgrade
Service: Voice Services (VoIP)
Description: Vendor upgrade of Session Border Controller software (p/o new VoIP system). Redundant system so we expect no user impact. (This was originally the contingency window. Schedule change because of ... (more)
9:00 AM - 11:00 AM
Shibboleth Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
6:00 PM - 6:00 AM
Session Border Controller Configuration Change
Service: Voice Services (VoIP)
Description: Our vendor will be reconfiguring the Session Border Controller (p/o the new VoIP system). Although the system is redundant, the changes may require a momentary interruption in VoIP service.
6:00 PM - 6:00 AM
Session Border Controller Software Upgrade
Service: Voice Services (VoIP)
Description: Vendor upgrade of Session Border Controller software (p/o new VoIP system). Redundant system so we expect no user impact. (This was originally the contingency window. Schedule change because of ... (more)
6:00 PM - 6:00 AM
Session Border Controller Configuration Change
Service: Voice Services (VoIP)
Description: Our vendor will be reconfiguring the Session Border Controller (p/o the new VoIP system). Although the system is redundant, the changes may require a momentary interruption in VoIP service.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 11:00 AM
Network Maintenance
Service: Campus Network
Description: On Sunday, June 16, from 8am-11am, Networking will be conducting maintenance to increase the network capacity between the core, border, and data center routers. No service interruption is expected.
10:00 AM
Migration of beta.dp.utexas.edu to new servers
Service: UT Direct Q/A environment
Description: We will be migrating the beta.dp.utexas.edu servers to new servers. No user impact expected
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM Production system. Users connected to the EID Self Help application or the EID Administrative application may experience session resets.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
8:00 AM - 9:00 AM
Quarterly OS Maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance on the third Tuesday of every third month.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every month. No user disruption is expected due to service architecture.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM Production system. Users connected to the EID Self Help application or the EID Administrative application may experience session resets.
8:00 AM - 5:00 PM
UT-V Storage Update
Service: Virtual Servers
Description: The ITS Storage team will be updating the storage configuration for UT-V hosts. Individual UT-V hosts will be placed into maintenance mode prior to each update. This event will be transparent to ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Urchin
Description: Planned monthly maintenance window for Urchin.
1:00 PM - 5:00 PM
WorldSpace Planned Maintenance Window
Service: Accessibility Scanning and Assessments
Description: Planned monthly maintenance window for WorldSpace
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!