The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/24/2014
3:32 PM
University Wiki Service unresponsive
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/24/2014
12:42 PM
On-Going UT-V Storage Issue
Under Investigation

UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/24/2014
12:39 PM
RESOLVED:systems staff investigating a potential storage issue with one of the UT-V hosts
Service Restored

This issue is closed.


The 2 hosts have been rebooted and are now responsive in the UT-V management interface.  All affected VMs are functional.
This alert will remain open as vendor support continues to investigate this ongoing issue.


11:21
The first host has been rebooted and its VMs powered back up. The second host will be rebooted at 11:30.


10:32
The second physical host will be shut down at 11:30am. An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.


10:16
Two physical hosts are now unmanageable. Some VMs on these hosts are fully responsive and others are not. We are going to shut down one host at 11:00am. The other host, we are actively working on diagnosing the issue with vendors. The second host will likely eventually have to be restarted as well. We will announce the shutdown time of the second as soon as possible.
We are reaching out to customers with VMs on the first host now to ask them to shut down their VMs gracefully, if possible, and have sent an announcement to all UT-V customer technical contacts.


10:14
UT-V Staff continue to work with VMware critical support on this issue.  Affected VM owners are being contacted as the team prepares to force reboot one UT-V host.


08:15
A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/24/2014
10:22 AM
RESOLVED:Wikis are slow or unresponsive
Service Restored

Wikis is back online. ITS staff will continue to monitor the service and investigate the root cause of the outage.


ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 11/03/2013 - 11/23/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
1:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 1:00 AM and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org, ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:15 AM - 5:30 AM
UT Direct's Enterprise Data Broker service maintenance
Service: UT Direct
Description: UT Direct's Enterprise Data Broker service will be restarted to address Monday's UT Direct slowdowns. All applications relying on Broker for Enterprise data will experience a brief (approximately 5-... (more)
7:30 AM - 8:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, November 5th from 7:30am - 8:00am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, November 5th from 7:30am - 8:00am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, November 5th from 7:30am - 8:00am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TEST TIM system. There will be a complete outage of approximately 45-60 minutes during the maintenance period.

Production services will not be ... (more)
6:00 AM - 7:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Install operating system updates on appreg.security.utexas.edu.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements. A small percentage of users may experience a very limited interruption in service.
7:00 AM - 8:00 AM
Setup HA cluster for standby F5 units
Service: Core Load Balancing Services
Description: Expedited, Non-Disruptive maintenance:

The standby (DR) F5 units will be joined into an HA cluster. These are pre-production units. Adverse impact is not expected.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
10:00 PM - 2:00 AM
SharePoint 2010 Upgrade
Service: SharePoint
Description: Installing Sept 2013 Microsoft Security Update via SharePoint 2010 Oct 2013 Cumulative Rollup
10:00 PM - 11:59 PM
SharePoint Friday Night Maintenance
Service: SharePoint
Description: Regularly scheduled SharePoint IIS maintenance each Tuesday and Friday 10PM to midnight.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
10:00 PM - 2:00 AM
SharePoint 2010 Upgrade
Service: SharePoint
Description: Installing Sept 2013 Microsoft Security Update via SharePoint 2010 Oct 2013 Cumulative Rollup
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
8:00 AM - 4:00 PM
UDC-C Annual YORK Chiller Maintenance
Service: University Data Center
Description: UDC-C along with Johnson Controls will be performing Annual YORK Chiller Maintenance.
This work is not expected to have any impact on daily operations or redundant cooling systems.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
11:00 AM - 12:00 PM
Stache upgrade
Maintenance blackout window
Description: New features will be rolled into Stache. Stache will be unavailable during this time. Please refer to https://wikis.utexas.edu/display/ISO/Stache+Basics for details regarding new features.
2:00 PM - 4:00 PM
University Directory ( White Pages ) Maintenance Expedited Non-Disruptive
Service: University Directory (White Pages)
Description: Routine updates will be done on the University Directory (the White Pages). No service interruption is expected.
3:00 PM - 5:00 PM
Bomgar Upgrade
Service: IT Systems Management
Maintenance blackout window
Description: The ITS Bomgar appliance will be updated to the latest version. There will be a brief service outage while the upgrade is performed.
8:00 AM - 4:00 PM
UDC-C Annual YORK Chiller Maintenance
Service: University Data Center
Description: UDC-C along with Johnson Controls will be performing Annual YORK Chiller Maintenance.
This work is not expected to have any impact on daily operations or redundant cooling systems.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the QUAL TIM system. There will be a complete outage during the maintenance period.

Production services will not be affected.
5:00 PM - 6:00 PM
CIO Website Migration
Description: The CIO Website will be migrated to a new platform with a new look-and-feel. During the process, www.utexas.edu/cio may be unavailable for a short time.
6:00 PM - 8:00 PM
SBC Configuration update
Service: Voice Services (VoIP)
Description: Our VoIP vendor will apply configuration changes to the Session Border Controllers to correct feature operation in the VoIP System. We expect no disruption to VoIP service.
10:00 PM - 11:59 PM
SharePoint Tuesday Night Maintenance
Service: SharePoint
Description: Regularly scheduled SharePoint 2010 maintenance. There will be intermittent service outages during the maintenance window.
7:00 AM - 7:15 AM
UDCC Network Maintenance
Service: University Data Center
Description: During normal diagnostic testing on one of the core routers in the data center a condition resulted that will need to be reset by UDC Networking. These tests are run automatically as health check ... (more)
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more)
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
10:45 AM - 11:00 AM
UTLogin Expedited, Non-Disruptive Maintenance
Service: UTLogin
Description: UTLogin will undergo an expedited, non-disruptive maintenance at this time. There should be zero impact to users.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:30 PM - 7:30 PM
SBC Configuration verify
Service: Voice Services (VoIP)
Description: Our VoIP vendor will load pre-release code into one side of the Session Border Controller to ensure that a problematic call scenario is resolved. The code will be backed out after the exercise.
9:00 AM - 10:00 AM
Blackboard - Expidited, non-disruptive
Service: Blackboard
Description: We'll be adding vRAM to the Blackboard application servers, one at a time. no disruption is expected.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:45 AM - 8:00 AM
UTLogin Expedited, Non-Disruptive Maintenance
Service: UTLogin
Description: UTLogin will undergo an expedited, non-disruptive maintenance at this time. Users should experience no interruption in service.
8:00 AM - 10:00 AM
ITS MySQL Service Maintenance
Service: MySQL
Description: The MySQL (non-CAT1) and MySQL (CAT-1) service will be patched/upgraded on both replication slave servers. Production servers will continue to function during this time.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
1:45 PM - 2:15 PM
CTL Credit by Exam system non-disruptive maintenance
Description: CTL Credit by Exam system modification for bug fix. Users have been notified and will not use the system during that time.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
8:00 AM - 4:00 PM
ActivePower UPS Annual PM
Service: University Data Center
Description: UDC-FAC and ActivePower will be performing annual PM's on ActivePower UPS's A1, A2, B1 & B2. This work is not expected to have any impact on redundant systems.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
9:00 AM - 11:00 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: Upgrading MSSQL passive cluster node on SQL01. Active node remains online and available during this maintenance.
1:30 PM - 3:30 PM
University Directory (White Pages) Routine Maintenance
Service: University Directory (White Pages)
Description: Planned software updates will be done on the University Directory (the White Pages). No service interruption is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
6:30 AM - 7:30 AM
Blackboard - Expidited non-disruptive
Service: Blackboard
Description: We will be updating database-side SQL for efficiency, using scripts supplied by the vendor.

There should be no user visible impact during the maintenance.
7:00 AM - 7:30 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: As part of a previous maintenance event, MSSQL Cluster SQL01 will be failed over to the second node. MSSQL services on SQL01 will be unavailable during a portion of this maintenance event.
8:00 AM - 4:00 PM
ActivePower UPS Annual PM
Service: University Data Center
Description: UDC-FAC and ActivePower will be performing annual PM's on ActivePower UPS's A1, A2, B1 & B2. This work is not expected to have any impact on redundant systems.
9:00 AM - 11:00 AM
Shibboleth (PROD) Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
9:00 AM - 11:00 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: Upgrading MSSQL passive cluster node on SQL01. Active node remains online and available during this maintenance.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
7:00 AM - 7:30 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: As part of a previous maintenance event, MSSQL Cluster SQL01 will be failed over to the second node. MSSQL services on SQL01 will be unavailable during a portion of this maintenance event.
7:00 AM - 9:00 AM
PyPE Application Maintenance
Service: Python Production Environment (PyPE)
Description: Upgrades and Updates to PyPE Servers and Administration Server
9:00 AM - 10:00 AM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM system. There will be a complete outage during the maintenance period.
10:00 AM - 1:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: 11/23/2013
Start time: 10:00 AM
End time: 1:00 PM

Impact: This ... (more)

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