The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/22/2014
4:29 PM
Extended processing time on certain Canvas imports and exports
Under Investigation

2:33
Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!

10/22/2014
3:54 PM
RESOLVED: Emergency Maintenance for UTBackup Service
Service Restored

15:52
Maintenance is complete and normal operations have been restored.


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Some UTBackup customers may experience an interruption in service as SSL certificates are updated on some of the appliances. Backups will automatically resume when the appliances restart but any restorations will have to be manually restarted.

10/22/2014
3:33 PM
RESOLVED: Resnet and DHFS Network Down
Service Restored

15:30
Service to Resnet and DHFS networks has been restored.


Resnet and the DHFS networks are down. This affects all wired and wireless access in all residence halls. Networking staff are on-site and
working to restore services.
In addition, DHFS servers that are in their server room in the residence halls are also unavailable. This includes Bevo Bucks and services that
may use it (e.g. UT Print).


Resnet and the DHFS network are down. Networking staff are investigating. This affects all wired and wireless access in all residence halls.

10/22/2014
10:57 AM
RESOLVED:Multi Factor Authentication (Toopher) intermittent outages
Service Restored

10:47
The time window for these issues relate directly to the UT Direct maintenance event and code rollback that caused intermittent outages for UT Direct.


The ITS monitoring system has indicated that the Multi-factor Authentication service Toopher is experiencing intermittent outages this morning.  ITS Applications staff is monitoring the service and is contacting the vendor for more information.

10/22/2014
10:57 AM
RESOLVED: UTLogin monitoring reporting errors
Service Restored

10:49
The errors that we observed occurred in a time window that relate directly to the UT Direct maintenance and code rollback event that caused intermittent outages for UT Direct this morning.
http://www.utexas.edu/its/events/event/6681/
We believe that no customers, other than those on UT Direct, experienced any interruption in service from UTLogin.


UTLogin monitoring endpoints are reporting intermittent errors. ITS Applications staff is investigating.

10/22/2014
10:40 AM
Issues with Task Manager and Natural on the Web?
Under Investigation

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The changes made during this maintenance event for UT Direct have been rolled back as of 10:20AM.

There were intermittent disruptions to some components within UT Direct from 10:00 to this point.

Past Service Interruptions

Upcoming Maintenance

<<< 02/03/2013 - 02/23/2013 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
3:30 PM - 5:00 PM
PyPE Secondary (non-production) Server Maintenance
Service: Python Production Environment (PyPE)
Description: The window for upgrades and patches to be applied to non-production execution servers in the PyPE infrastructure.
5:00 PM - 7:00 PM
Planned maintenance of beta.its.utexas.edu web service
Service: UT Direct Q/A environment
Description: The beta.its.utexas.edu web server will undergo OS patching. The service is clustered, so there will be no interruption of service or down time, but migration of java webapps may fail during the ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance. Users of the EID Self Service application or the EID Administrative application could experience connect resets during the maintenance.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
9:00 AM - 11:00 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST and QUAL will be undergoing routine maintenance. No service interruption is expected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 AM - 7:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Installing operating system updates on appreg.security.utexas.edu.
8:00 AM - 12:00 PM
Emergency Maintenance: SAINT Infrastructure
Service: Selfscan (SAINT)
Description: The SAINT infrastructure will be unavailable in order to correct an ongoing issue affecting administration of the system.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:30 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Maintenance in TEST
Service: Apollo
Description: Routine maintenance will take place in TEST to fix a problem with group member management in Apollo Lite. No downtime is expected.
7:00 AM - 7:30 PM
Javamail + FTPMail host migration to Linux
Service: Mainframe Email
Description: The third of three Javamail+FTPMail servers will be migrated from Solaris (jmail1) to RHELinux (jmail-p01.its.utexas.edu).

No service interruption is expected as the other two servers (jmail-p02, ... (more)
5:00 PM - 7:00 PM
Planned maintenance of dpdev1.dp.utexas.edu web service
Service: UT Direct development environment
Description: The dpdev1.dp.utexas.edu web server will undergo OS patching. The service is clustered, so there will be no interruption of service or down time, but migration of java webapps may fail during the ... (more)
10:00 PM - 10:00 AM
Footprints Upgrade
Service: Footprints Incident Tracking System
Description: We will upgrade the current version of Footprints from v9.5.4 to 11.5.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
10:00 PM - 10:00 AM
Footprints Upgrade
Service: Footprints Incident Tracking System
Description: We will upgrade the current version of Footprints from v9.5.4 to 11.5.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
Planned Apollo Maintenance in QUAL
Service: Apollo
Description: Routine maintenance will take place in QUAL to fix a problem with group member management in Apollo Lite. No downtime is expected.
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The Pype deployment interface will be unavailable for up to one hour as we deploy a new release candidate of the client tools. Django will also be updated with security patches during this time. ... (more)
7:30 AM - 8:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, February 12th from 7:30 - 8:00am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, February 12th from 7:30 - 8:00am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, February 12th from 7:30 - 8:00am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: The UTForge production servers will undergo quarterly system package and security updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more)
9:00 AM - 4:00 PM
Removing unused datastores for CX4 clearing
Service: Virtual Servers
Description: various datastores will be removed from vSphere that are no longer in use.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned maintenance of Document Repository on Feb 14, 2013 7 am to 8 am
Service: Document Repository
Description: Document Repository system will be switched to a new set of machines behind F5 load balancer in production environment.

During this maintenance:
1. DNS name docrep.its.utexas.edu will be ... (more)
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting maintenance on all of the TIM systems. There may be connection resets in the EID Self Service application and the EID Administrative Application during the maintenance, but no ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will be undergoing routine maintenance. Users of the EID self help application or the EID administrative application may experience session resets.
8:00 PM - 10:00 PM
Load Balancer HA configuration
Service: Core Network Services
Description: HA parameters on the F5 load balancers will be changed to reduce unnecessary failover events.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 1:00 AM
Planned maintenance for SQL01
Service: Microsoft SQL Server
Description: ITS SQL Server sql01.austin.utexas.edu will undergo scheduled maintenance. Applications utilizing this service (including ITS Sharepoint 2010) will be temporarily unavailable during portions of this ... (more)
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. Mainframe users of the TEST TIM system may experience two 5-10 minute outages during the maintenance period.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
5:30 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 AM - 11:00 AM
Planned maintenance of PDF Generator on Feb 21, 10 am to 11 am
Service: PDF Generator
Description: PDF Generator Java code signing certificate will be renewed during this maintenance. No service interruption is expected.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 11:59 AM
Web Central Patch Maintenance
Service: Web Central
Description: Servers associated with www.utexas.edu, UTS and custom Unix Web hosting will undergo routine patch maintenance.

At various times during the maintenance window, access to www.utexas.edu, UTS and ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!