The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/20/2014
2:46 PM
RESOLVED:Phone and email support for Canvas down
Service Restored

2:45
Canvas Status Update
RESOLVED - Help request submission to Canvas Support functional via all methods again - 10/20/14
Email support is up and functional again. We have begun receiving email communication from Canvas users again and our own tests confirm functionality as well. All supported methods of help request submission are functioning as expected. We apologize for any frustration this caused your users.

Please don’t hesitate to contact us if you continue to experience an issue with any method of submitting a help request to Canvas Support.


2:05pm
Canvas Status Update
Users still unable to contact Canvas Support via email, works intermittently - 10/20/14
Zendesk is continuing to experience an issue with email processing causing issues with reaching Canvas Support via email. We have seen some emails make it through though it is still very intermittent at this time. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:32
Phone lines, webform help submissions and LiveChat support (for schools with chat support) remain functional; however, email support remains down. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:15
Phones back online; Users still unable to contact Canvas Support via email - 10/20/14
Phone lines are back up and functioning though email support is still down. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 15 minutes


12:54
We just became aware of a Zendesk issue that is preventing users from reaching Canvas Support via the support phone lines or via email. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re investigating the problem with Zendesk and will provide more information in the next 15 minutes.

10/18/2014
1:41 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 02/02/2014 - 02/22/2014 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 8:00 AM
LFH Building Router Upgrade
Service: Departmental Networks
Description: Networking is upgrading the building router in LFH. This is will cause a network disruption of wired and wireless networks in the LFH building. This is not expected to impact any other building or ... (more)
7:00 AM - 8:00 AM
TRAC homepage changes
Service: Technical Resource Account Control (TRAC)
Description: Departmental TRAC site will be temporarily unavailable while service descriptions are updated to reflect changes to campus email offerings. No significant user impact is expected.
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: Improvements to CTL's scanning application (for classroom and CBE). Users should not experience a disruption in service.
5:45 PM - 6:45 PM
Group E-Mail Expedited Non-Disruptive Maintenance
Service: Group E-Mail
Description: Group E-Mail stewards are moving into production new code to be used in the forthcoming Group E-Mail system. Users should not experience any disruption in service.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM Production system. Users of the EID Administrative application and the EID Self Service application may experience connection resets during the ... (more)
7:00 AM - 7:30 AM
XML Gateway PROD - Host OS patching
Service: XMLGateway
Description: XML Gateway service will be interrupted while security and functional patches are applied to the server's Operating System (RHE Linux).
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:00 AM - 8:00 AM
Planned monthly maintenance for ITS MSSQL
Service: Microsoft SQL Server
Description: regular monthly maintenance period for ITS MSSSQL Servers
6:00 AM - 7:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Installing operating system updates on appreg.security.utexas.edu.
7:00 AM - 7:30 AM
UDCC Row Extension Maintenance
Service: University Data Center
Description: Networking will be replacing a faulty component of one of the UDCC row extension switches which resulted in this mornings failure. The work will be non-disruptive.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Pype Django upgrade
Service: Python Production Environment (PyPE)
Description: We will be upgrading the version of Django used in the 26.3.4 Pype tools from 1.4.3 to 1.4.10.
6:00 PM - 8:00 PM
Schema update for AD R&R
Service: Austin Active Directory
Description: A schema update will be performed to support the AD Remediation and Refresh project.

This schema update is expected to be transparent to end users.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:00 AM - 10:00 AM
WebSpace database maintenance
Service: WebSpace
Description: Regular maintenance will be performed on WebSpace's Oracle database.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
8:00 AM - 5:00 PM
UTBackup - Service Upgrades
Service: UTBackup
Description: We will be working with the vendor to perform service upgrades on the UTBackup service.

Backup, restore and administrative functionality will be unavailable during this time.
7:00 AM - 7:30 AM
XML Gateway application maintenance
Service: XMLGateway
Description: Quarterly maintenance window. May be cancelled if not needed.
8:00 AM - 5:00 PM
UTBackup - Service Upgrades
Service: UTBackup
Description: We will be working with the vendor to perform service upgrades on the UTBackup service.

Backup, restore and administrative functionality will be unavailable during this time.
10:00 AM - 12:00 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM TEST system. There will be an approximate 30 minute outage.
10:00 AM - 11:00 AM
credit card processing maintenance
Service: UT Direct
Description: Non disruptive maintenance to utd credit card processing
12:00 PM - 1:00 PM
RHNS planned maintenance.
Service: Campus Red Hat Network Satellite (RHNS)
Description: Routine OS patching.
8:00 PM - 2:00 AM
Network Maintenance - PRC Uplinks
Service: Departmental Networks
Description: On Tuesday, February 11, between 8pm and 2am, ITS Networking will be applying firmware updates to network equipment linking the main campus with PRC. No service outages are expected.
6:00 AM - 8:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wed 2/12/2014
Start time: 6:00 AM
End time: 8:00 AM

Impact: This ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. There will be no outage. Users of the EID Administrative Application and the EID Self Help Application may experience connection ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. We do not expect any impact to production services.

Ref: lbuw
7:00 AM - 8:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be completing the removal of unnecessary router configurations on several campus routers. The work will be non-disruptive.
8:00 AM - 4:00 PM
CUMMINS - Generator Coolant Changes
Service: University Data Center
Description: UDC-FAC Personnel along with CUMMINS Southern Plains will be performing Planned - Non-Disruptive generator maintenance on generators 1&2 during normal business hours. Only one generator at a time ... (more)
10:30 AM - 11:00 AM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting an expedited, non-disruptive maintenance on the UTLogin system.

Date: Wed 2/12/2014
Start time: 10:30 AM
End time: 11:00 AM

Impact: This maintenance does ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
8:00 PM - 2:00 AM
Network Maintenance - PRC Uplinks
Service: Departmental Networks
Description: On Tuesday, February 11, between 8pm and 2am, ITS Networking will be applying firmware updates to network equipment linking the main campus with PRC. No service outages are expected.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
7:00 AM - 8:00 AM
PyPE Deployment Interface maintenance
Service: Python Production Environment (PyPE)
Description: The deployment interface will undergo maintenance to implement new functionality. Deployed applications will not be affected.
8:00 AM - 4:00 PM
CUMMINS - Generator Coolant Changes
Service: University Data Center
Description: UDC-FAC Personnel along with CUMMINS Southern Plains will be performing Planned - Non-Disruptive generator maintenance on generators 1&2 during normal business hours. Only one generator at a time ... (more)
7:30 AM - 8:30 AM
FTP Server Maintenance
Service: FTP Server
Description: On Friday, February 14, OS and firmware updates will be applied to ftp.utexas.edu. ftp/rsync/http will be unavailable between 7:30-8:30am.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
10:00 AM - 11:00 AM
Group Email Upgrade Production Deployment
Service: Group E-Mail
Description: Deploy prod front end codes
12:00 PM - 6:00 PM
F5 Load Balancer Maintenance
Service: Core Load Balancing Services
Description: Maintenance will be conducted on the F5 Load Balancers to enhance security and improve performance.

Due to the High Availability configuration, most users won't be impacted by the maintenance. ... (more)
5:00 PM - 6:00 PM
Course Instructor Survey planned maintenance
Description: Course Instructor Survey stewards will be performing planned maintenance to deploy enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service. This maintenance is for the qual.its.utexas.edu and beta.dp.utexas.edu ... (more)
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: UTForge Quarterly Maintenance

The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 8:00 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: regular planned maintenance window for ITS CAT1 and non-CAT1 MySQL
6:30 AM - 8:30 AM
JIRA dependency maintenance event
Service: Jira
Description: MySQL has a maintenance event during this time period:

http://www.utexas.edu/its/alerts/event.php?id=4869

As a result, JIRA will be unavailable for ~10 minutes over the course of the two hour ... (more)
6:30 AM - 8:30 AM
5 to 10 minutes DocRepo outage caused by MySql CAT1 maintenance
Service: Document Repository
Description: A scheduled CAT1 MySQL maintenance between 6:30am and 8:30am on Wed Feb 19 will cause a 5-10 minutes outage to applications using DocRepo.
6:30 AM - 8:30 AM
XML Gateway outage (MySQL maintenance)
Service: XMLGateway
Description: A 5-10 minute Cat 1 MySQL outage is scheduled for some time within this 2 hour window.

Execution of calls to XML Gateway, during the MySQL outage, may either be delayed (buffered-up) or fail (if ... (more)
6:30 AM - 8:30 PM
UT Lists dependency maintenance event
Service: UT Lists
Description: Due to ITS MySQL maintenance scheduled for 6:30-8:30 a.m. February 19

http://www.utexas.edu/its/alerts/event.php?id=4869

the UT List mailing list service will experience interruptions in Web ... (more)
7:00 AM - 5:00 PM
Generator fuel scrub and polish
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance. UDC-C Generators will undergo diesel fuel scrubbing and polishing maintenance. This maintenance is not expected to have any impact on mission critical systems.
9:00 AM - 3:00 PM
ITS Central RAC (Development) maintenance outage
Service: Oracle
Description: Database maintenance
5:00 PM - 6:00 PM
Campus Network Maintenance - Expedited, Non-Disruptive
Service: Campus Network
Description: Networking will be conducting maintenance on the campus border routers to apply a routing configuration for DDoS mitigation and to remove peering to an upstream ISP.

Expected impact: None

Worst-... (more)
7:00 AM - 5:00 PM
Generator fuel scrub and polish
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance. UDC-C Generators will undergo diesel fuel scrubbing and polishing maintenance. This maintenance is not expected to have any impact on mission critical systems.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
2:30 PM - 3:30 PM
CTL's Credit by Exam system improvements
Description: The Center for Teaching and Learning's CBEVO (Credit by Exam Virtual Office) system will undergo maintenance on Friday Feb. 21, 2014 at 2:30 pm. Users will experience a brief outage.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!