ITS Services Status
- 6/18/2013
4:24 PM - RESOLVED: UTmail: Account Management Tools Experiencing Issues
Service RestoredThis appears to be an isolated incident involving a small subset of users. Testing has concluded that the tools are functioning normally for the majority of users.
The Help Desk has been notified of the users affected and Systems is requesting support from the vendor.
This issue is resolved outside of these users. Please continue to contact the ITS Help Desk if you are experiencing issues with UTmail.
The Help Desk is getting reports of users getting errors when attempting to change their UTmail password. The most common error is “Oops, is not found in Google Apps. Please contact the ITS helpdesk.” This error, or others, may also appear when changing your Display Name or renaming your UTmail account via these tools.
Users that cannot access their UTmail accounts can call the ITS Help Desk, who can manually reset their passwords after identity verification.
The Systems team is aware of the issue and is investigating.
- 6/18/2013
11:09 AM - RESOLVED: Stache currently in backup mode
Service RestoredPrimary Stache service has been restored.
Stache is currently in backup mode and the ISO is investigating. Users will not be able to save changes for settings and stached items. Recently saved changes may also not be available.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:00 AM - 1:00 AM | Mainframe maintenance window Service: Mainframe Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 60 minutes into Sunday morning. UT Direct, ... (more) |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 9:00 AM - 12:00 PM | uTexas Identity Manager (TIM) TEST maintenance Service: EID Description: Installation of Oracle OS patches for TIM TEST. Two 30-60 second outages are expected during the maintenance window. Production TIM services will not be affected. |
| 5:00 PM - 5:05 PM | UT Direct Migration Service: UT Direct Description: We will be migrating code to add invisible skip navigation links to the UT Direct API. There should be no visible changes. |
| 6:00 PM - 4:00 AM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more) |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 6:00 PM - 4:00 AM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more) |
| 6:00 PM - 4:00 AM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more) |
| 6:00 PM - 10:00 PM | vCenter Upgrade Service: Virtual Servers Description: The vCenter for the central ITS vServer environment will be upgraded. This maintenance is anticipated to be transparent to virtual servers. The vCenter server will be unavailable during the ... (more) |
| 6:00 PM - 4:00 AM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more) |
| 6:00 AM - 1:00 PM | DAS planned outage Service: Cellular Service on Campus Description: DAS nodes located at CMA, HRC, PAT, PCL, BRG, ART, JON, and MAG will go down as our cable installation team replaces a damaged outside fiber cable located in the city right-of-way. |
| 6:00 AM - 1:00 PM | UTA backup network connection planned outage (non-service affecting) Service: Campus Network Description: UT's backup network connection to the UTA building will go down as our cable installation team replaces a damaged outside fiber cable located in the city right-of-way. |
| 6:00 AM - 1:00 PM | UTA backup telephone connection planned outage (non-service affecting) Service: Telephone Service (Legacy) Description: UT's backup telephone connection to the UTA building will go down as our cable installation team replaces a damaged outside fiber cable located in the city right-of-way. |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| 6:00 PM - 4:00 AM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more) |
| 12:00 AM - 6:00 AM | AEMS Maintenance Service: Austin Exchange Messaging Service Description: Installation of KB2550886 Hotfix to AEMS Mailbox Servers A hotfix has been issued by Microsoft to address a race condition bug which could adversely impact the Database Availability Group clustering ... (more) |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 6:00 PM - 4:00 AM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more) |
| 1:00 PM - 1:30 PM | UTmail Maintenance Service: UTmail Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service. |
| 6:00 PM - 4:00 AM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more) |
| 10:30 PM - 10:45 PM | XML Gateway Documentation Maintenance Service: XMLGateway Description: Short downtime of XML Gateway system, expected to be less than 5 minutes, for on-line documentation updates. |
| 7:00 AM - 7:30 AM | Virtual ID Cards Planned Maintenance Service: Virtual ID Cards Description: On Tuesday, April 10th from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs. |
| 7:00 AM - 7:30 AM | ID Photo Gateway Planned Maintenance Service: ID Photo Gateway Description: On Tuesday, April 10th from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs. |
| 7:00 AM - 7:30 AM | Student Photo Roster Planned Maintenance Service: Student Photo Roster Description: On Tuesday, April 10th from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs. |
| 9:00 AM - 12:00 PM | uTexas Identity Manager (TIM) QUAL maintenance Service: uTexas Identity Manager (TIM) Description: Installation of Oracle OS patches for TIM QUAL. Two 30-60 second outages are expected during the maintenance window. Production TIM services will not be affected. |
| 6:00 PM - 4:00 AM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more) |
| 10:00 PM - 2:00 AM | Wikis Monthly Maintenance Window Service: University Wiki Service Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more) |
| 9:00 AM - 9:15 AM | Scheduled maintenance for dpdev1.dp.utexas.edu Service: UT Direct development environment Description: Configure the web server to deny existence of crossdomain.xml file. This will fix an issue with users getting redirected to the incorrect url after logon. No down time or interruption of service is ... (more) |
| 5:15 PM - 6:45 PM | NTP Server Maintenance Service: Departmental Networks Description: On Wednesday, April 11, from 5:15-6:45pm, Networking will be conducting maintenance on the campus NTP servers. These servers have multiple redundant peers and will be serviced one at a time, so no ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 6:00 PM - 4:00 AM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more) |
| 6:00 PM - 6:15 PM | Planned Maintenance of Document Repository on Wednesday April 11, 2012 at 6 PM Service: Document Repository Description: No downtime is expected during the maintenance window. Changes to DRI interface servlet deployed during the maintenance window will go into effect after the nightly restart of utdirect servers at ... (more) |
| 7:00 AM - 8:00 AM | DPUSER Maintenance Service: DPUSER Description: DPUSER Maintenance will take place in PROD. No user impact is expected. |
| 7:00 AM - 8:00 AM | Application Registry (AppReg) Maintenance Service: Application Registry Description: The Application Registry (AppReg) will be unavailable on Thursday, April 12, 2012 from 7am - 8am for system updates. |
| 9:00 AM - 10:00 AM | Certificate maintenance on the Mail Filtering Service Service: Mail Filtering Service Description: The Mail Filtering Service (aka the IronPort appliances), will have maintenance done to their SSL certificates. No outage or disruption is expected, and any problems which do arise will be limited to ... (more) |
| 10:00 AM - 11:00 AM | Routine Server Maintenance for UTBackup Service: UTBackup Description: A maintenance window has been requested by the vendor in order to prep our Appliances for the next revision of their product. |
| 11:59 PM - 3:00 AM | UT Austin backup ISP planned outage (non-service affecting) Service: Campus Network Description: UT Austin's backup ISP connection will go down (non-service affecting) as our contractor replaces a damaged section of fiber cable located in the city right-of-way. |
| 11:59 PM - 3:00 AM | UT Austin backup ISP planned outage (non-service affecting) Service: Campus Network Description: UT Austin's backup ISP connection will go down (non-service affecting) as our contractor replaces a damaged section of fiber cable located in the city right-of-way. |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| 8:00 AM - 11:00 AM | Survey updates Service: Footprints Incident Tracking System Description: - turn on surveys in Footprints to replace the current third-party HDI solution. - slight customization to enforce team assignment - add 'UT Tag' field to the ITS Incident Management ticket to ... (more) |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Monthly Maintenance Service: SharePoint Description: Installation of monthly SharePoint and Windows Server patches/updates |
| 8:00 AM - 6:00 PM | UT-EBS Maintenance Service: UT Enterprise Bulk Storage (UTEBS) Description: The UT-EBS service will undergo maintenance to optimize redundant physical components. This maintenance is anticipated to be transparent to end users. |
| 5:30 AM - 7:00 AM | uTexas Identity Manager (TIM) Production maintenance Service: uTexas Identity Manager (TIM) Description: System maintenance for TIM Production servers. Two outages, each lasting less than five minutes, are expected during the maintenance window. |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 5:30 PM - 6:30 PM | DHCP Server Maintenance Service: Departmental Networks Description: On Wednesday, April 18, from 5:30-6:30pm, Networking will be conducting maintenance on the DHCP servers servicing departmental networks. The servers are configured in a redundant pair and will be ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| 6:00 PM - 10:00 PM | Load Balancer Maintenance Service: Core Network Services Description: We will install an OS patch set on the F5 load balancing appliances. This patch set fixes a severe bug that causes the F5's to crash periodically. Long lived connections to load balanced services ... (more) |
