The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/23/2014
12:17 PM
Emergency Network Maintenance - 10/23, 5pm
Unplanned Maintenance

1212
Networking will be conducting emergency maintenance today (Thursday,
October 23, 2014) from 5:00pm to 6:00pm to address an operational
vulnerability on several routers.

No service interruption is expected.

10/22/2014
4:29 PM
Extended processing time on certain Canvas imports and exports
Under Investigation

2:33
Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!

10/22/2014
3:54 PM
RESOLVED: Emergency Maintenance for UTBackup Service
Service Restored

15:52
Maintenance is complete and normal operations have been restored.


1441
Some UTBackup customers may experience an interruption in service as SSL certificates are updated on some of the appliances. Backups will automatically resume when the appliances restart but any restorations will have to be manually restarted.

10/22/2014
10:40 AM
Issues with Task Manager and Natural on the Web?
Under Investigation

1035
The changes made during this maintenance event for UT Direct have been rolled back as of 10:20AM.

There were intermittent disruptions to some components within UT Direct from 10:00 to this point.

Past Service Interruptions

Upcoming Maintenance

<<< 09/02/2012 - 09/22/2012 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
EMN$MAIL QUAL Maintenance
Service: Mainframe Email
Description: We will be moving some bug fixes into QUAL for the backend of the EMN$MAIL delivery system. There is no expected downtime or service interruption.
8:00 AM - 11:00 AM
Group E-Mail Server Maintenance
Service: Group E-Mail
Description: ITS will be performing maintenance to replace the Group Email server. No service interruption is expected.
7:00 AM - 5:00 PM
Water line segmentation at CRB weather permitting event
Service: University Data Center
Description: CRB will be segmenting one of two water feeds to the Data Center cooling tower. A temporary water feed will be utilized and monitored during this event. No impact is expected.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 6:00 PM
Streaming Media server maintennace
Service: Webcasts and Streaming Media
Description: The server hosting the RealMedia / Helix Streaming Media service will undergo maintenance on Wednesday, September 5, from 5:00pm to 6:00pm. There will be a brief interruption in service during this ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine Apollo maintenance will take place in TEST and QUAL.
5:00 PM - 6:00 PM
Urchin maintenance
Service: Web Analytics: Urchin
Description: The Urchin service will undergo maintenance on Thursday 9/6/2012. The web application (http://webstats.its.utexas.edu) will be unavailable from 5:00 p.m. to 6:00 p.m.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
EMN$MAIL PROD Maintenance
Service: Mainframe Email
Description: We will be moving some bug fixes into PROD for the backend of the EMN$MAIL delivery system. There is no expected downtime or service interruption.
7:00 AM - 8:00 AM
PyPE Planned Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype deployment interface will be undergoing maintenance to release a new pype tools version.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine Apollo maintenance will take place in PROD.
10:15 AM - 12:15 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: On Tuesday, September 11, from 10:15a - 12:15p, we will deploy the new UT Direct Application Registry to the BETA environment.

There should be no interruption of UT Direct services for users or ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 AM - 10:30 AM
Mail Filtering Service logging maintenance
Service: Mail Filtering Service
Description: The Mail Filtering Service (aka the IronPorts), will be updated so that it logs directly into Splunk rather than using an intermediary. There will be no customer visibility to this event.
5:00 PM - 5:30 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: Planned maintenance is scheduled for the Group E-mail System. No disruption is expected.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 8:00 AM
Upgrade ESXVCTR01 vCenter5 with update1
Service: Virtual Servers
Description: Snapshot ESXVCTR01, perform upgrade, test version, test webclient, commit snapshot.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
10:00 AM - 10:30 AM
Mail Filtering Service network maintenance
Service: Mail Filtering Service
Description: The servers comprising the Mail Filtering Service (aka the IronPorts), have a subtle misconfiguration in their network connections, which this maintenance will correct. No customer visibility is ... (more)
10:00 AM - 11:00 AM
utdirect update of jwebagent runtime
Service: UT Direct Q/A environment
Description: Update of the webagent runtime to fix a bug. No visible change in functionality
2:00 PM - 2:30 PM
Transitioning anti-spam for UTmail from on-premise to Google
Description: Anti-spam and anti-virus protection for UTmail will be changed from our on-premise filters to Google.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements.
A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 7:00 PM
PNA Maintenance
Service: Public Internet Access
Description: On Wednesday, Sept. 19, from 5-7pm, Networking will be physically relocating a PNA server in NOC B to make room for other equipment. During this time, the "guest.utexas.edu" wireless network will not ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 AM - 11:00 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: This is for routine maintenance of the TIM TEST and QUAL systems. PROD will not be affected. There may be connection resets for users using the TEST or QUAL web application during the maintenance.
10:30 AM - 11:30 AM
UTDirect Application Registry
Service: UT Direct
Description: This is a small mod to the current UT Direct Application Registry. The addition of a redirect will allow us to redirect to the new registry for prod deployment Oct. 1 2012
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!