The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/1/2015
1:57 AM
RESOLVED:EXTENDED UT Web weekly scheduled maintenance
Service Restored

7/1/15 01:56 AM All UT Web services are operating normally at this time.


7/1/15 01:00 AM Maintenance extended until 02:00 a.m.


6/30/15 11:57 PM Maintenance extended until 1:00 a.m.

7/1/2015
12:00 AM
RESOLVED:EXTENDED - University Wiki Service Weekly Maintenance
Service Restored

6/30/15 11:58 PM Maintenance is complete.


23:02- 6/30/15 Maintenance window is extended to 12:00 AM to finalize maintenance. Service is expected to experience some stability issues as testing is performed.

 

6/30/2015
5:08 PM
Office 365 Performance Issues
Service Functioning, Temporary Solution in Place

6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

6/30/2015
12:05 PM
RESOLVED:  uTexas Identity Manager (TIM) Intermittent Problems Connecting to Mainframe
Service Restored

6/30/2015 12:00 PM
Maintenance is complete & service has been restored.


6/30/2015 11:53 AM
We will be conducting a rolling restart of the TIM PROD application servers to correct intermittent connectivity problems with the mainframe.  Users of the EID Self Service application and the EID Administrative application could experience during the next few minutes.


6/30/2015 10:52 AM
Problems are continuing.  Apps and Systems staffs are investigating.


6/30/2015 10:26 AM
Service has been restored.


6/30/2015 9:50 AM
All three TIM PROD environments (TEST, QUAL, and PROD) are experiencing intermittent connectivity problems to the mainframe. Apps and Systems staff are investigating.

Web and programmatic users of EID applications could experience errors.

6/30/2015
10:46 AM
RESOLVED: Partial CATV outage
Service Restored

6/30/15 10:43am
The system is back up.


6/30/15 9:42am
Channels upwards of 42 are frozen.  We are trying to report the problem to our content provider at this time.

6/30/2015
8:59 AM
RESOLVED:  uTexas Identity Manager (TIM) PROD Expedited Maintenance
Service Restored

6/30/2015 8:58 AM
Maintenance is complete.


6/30/2015 8:49 AM
There will be a rolling restart of the TIM PROD application servers.  Users of the EID Self Service application and the EID Administrative application could experience connection resets during the next few minutes.

6/29/2015
11:51 PM
RESOLVED: EXTENDED Wikis Index Maintenance
Service Restored

11:50 PM 6/29/15 This maintenance is complete.


Extending the wikis maintenance window to 12:00 AM. Service is expected to remain available but performance will be impacted as indexing continues.

Past Service Interruptions

Upcoming Maintenance

<<< 08/05/2012 - 08/25/2012 >>>
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 4:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting up to 4 hours into Sunday morning. UT Direct, applytexas.org, ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
8:00 AM - 9:00 AM
Application Registry maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Batch modules in ERP Application Registry need to be run in production. No users will be impacted.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:00 AM - 6:00 AM
Courses.utexas.edu (Blackboard) maintenance
Service: Blackboard
Description: This is a weekly maintenance window for Blackboard. Service interruptions may occur during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the wireless network to address some issues with AP naming. Based on our lab tests, this will result in a 2-4 second toggle of all the access points on ... (more)
6:30 AM - 7:00 AM
EMN$MAIL maintenance
Service: Mainframe Email
Description: As part of the upcoming migration off of UMBS, we will be making some changes to the backend of the EMN$MAIL delivery system in PROD. These changes should be transparent to end users.
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: uTexas Identity Manager (TIM)
Description: uTexas Identity Manager (TIM) will undergo routine maintenance. During the maintenance period, there will be an outage affecting mainframe transactions. The EID Self-Help Application and EID ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless routers on August 14-16 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless routers on August 14-16 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 6:00 AM
Blackboard Maintenance outage
Service: Blackboard
Description: The blackboard service will be unavailable while we perform the following maintenance:
- install SP9
- install SP9 patchset 1

The service will be unavailble from 10p - 2a
9:00 AM - 12:00 PM
ITS Virtual Servers - add new datastores to vSphere
Service: Virtual Servers
Description: On Thurs 8/16 from 9am - noon we will be adding new datastores into the vSphere infrastructure.

No VM or service outages are anticipated.
5:00 PM - 6:00 PM
PNA Maintenance
Service: Public Internet Access
Description: On August 16, from 5-6pm, Networking will be conducting maintenance on the web portal PNA systems to implement some bug fixes. Users on the "guest.utexas.edu" wireless network as well as users on ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless routers on August 14-16 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
10:00 PM - 6:00 AM
Blackboard Maintenance outage
Service: Blackboard
Description: The blackboard service will be unavailable while we perform the following maintenance:
- install SP9
- install SP9 patchset 1

The service will be unavailble from 10p - 2a
7:15 AM - 7:30 AM
server maintenance for SQL03
Service: Microsoft SQL Server
Description: mssql server sql03 will be restarted several times during this maintenance period in order to upgrade some hardware settings.
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
7:00 AM - 7:15 AM
XML Gateway short service interruption
Service: XMLGateway
Description: There will be a short interruption of service when the virtual host (stutz.its.utexas.edu) for the production XML Gateway service, is moved to the Enterprise cluster of Virtual Machines.
7:00 AM - 7:30 AM
Pype deployment interface maintenance
Service: Python Production Environment (PyPE)
Description: We will be switching the pype.its.utexas.edu deployment interface to start using a new Redhat VM. This maintenance should be transparent to users and no downtime is expected.
8:00 PM - 11:00 PM
Adobe Connect 8.2.2.2 Upgrade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect will be upgraded to the latest maintenance release
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: We will be doing routine maintenance to remove unused Apollo modules in TEST. No user impact is expected.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!