The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/17/2014
5:13 PM
UT Direct PDF Generator
Under Investigation

17:10
ITS has completed remediation and initial testing of a fix to the UT Direct PDF Generator. 
ITS will continue testing in development and qual UT Direct environments, with assistance from groups that have reported problems from the University.
An update will follow at 9/18 10AM, or earlier as warranted. 
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/17/2014
3:26 PM
RESOLVED: Austin Active Directory Domain Controller (DC01) Reboot
Service Restored

3:24 PM
This emergency reboot completed successfully and resolved the issue observed.


8:56 AM
The Austin Active Directory domain controller DC01 will be rebooted at 9:00 AM in conjunction with an open support case with Microsoft.  No user impact is expected.  Some technical staff may need to reconnect management tools that are directly bound to DC01.

9/17/2014
12:20 PM
RESOLVED. VoIP Switch Outage
Service Restored

The VoIP outage has been resolved.  No action is needed by the end users.  We are investigating the underlying cause with the vendor. 


We have received reports that new VoIP phones are down.  ITS-Networking & Telecommunications are currently investigating the problem, that appears to be campus wide.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 03/02/2014 - 03/22/2014 >>>
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
5:00 PM - 5:30 PM
Group E-Mail Unplanned Expedited Maintenance
Service: Group E-Mail
Description: Group E-Mail maintenance will be performed. Users should not experience any interruption in service.
7:00 AM - 8:00 AM
XML Gateway - migration to UTLogin
Service: XMLGateway
Description: The XML Gateway management application will be migrated to using UTLogin authentication.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service. This maintenance is for the utdirect.utexas.edu environment.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: ITS Networking will be performing network maintenance on three of the UDCC data center rows. During this time, devices on the UDCC data center network rows impacted may be intermittently unavailable ... (more)
2:30 PM - 5:30 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
3:30 PM - 4:30 PM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting an expedited, non-disruptive maintenance on the UTLogin system.

Date: Wed 3/5/2014
Start time: 3:30 PM
End time: 4:30 PM

Impact: None expected
5:00 PM - 6:00 PM
UT Direct expedited nondisruptive maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. Users should not experience any interruption in service.
7:00 AM - 8:00 AM
Campus Network Maintenance - Non-Disruptive
Service: Campus Network
Description: Networking will be conducting maintenance on the campus core routers to implement a configuration change needed for the auto-configuration project.

Expected disruption: None

Worst-case ... (more)
7:00 AM - 8:00 AM
PyPE Test 2 Server Maintenance
Service: Python Production Environment (PyPE)
Description: Patch pype-test-02 boot sequence to avoid overwhelm, and reboot it. This completes patch maintenance begun 3:30pm March 3. In addition to test-02, Deployment interface will be down as well for part ... (more)
8:30 AM - 5:30 PM
UT-V Enterprise and Commodity 2 Cluster Virtual Switch Upgrade
Service: Virtual Servers
Description: ITS Networking and ITS Systems will be completing upgrades to the virtual switching platform supporting the UT-V Enterprise and Commodity 2 Cluster. The work is expected to be non-disruptive.
3:45 PM - 4:15 PM
UT Direct expedited nondisruptive maintenance
Service: UT Direct
Description: UT Direct stewards will be performing expedited maintenance to update messaging. Users should not experience any interruption in service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 AM - 11:59 AM
CTL Test Registration System Maintenance
Description: The Center for Teaching and Learning's (CTL's) Test Registration system will experience a temporary outage for system maintenance.
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: The Center for Teaching and Learning's "CTL Scanning Reports" page and administrative "CASI" scanning system will experience a temporary outage, to perform system maintenance.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:00 AM - 11:59 AM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
7:00 AM - 8:00 AM
Short Links Service Maintenance
Service: Short Links Service
Description: The Short Links Service will undergo maintenance.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network system to install router software updates to implement critical bug fixes.

Expected disruption: Brief (few seconds) drop of WiFi ... (more)
8:30 PM - 6:00 AM
MAI Power Outage
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the North Panel will ... (more)
7:00 AM - 8:00 AM
ITS & ECS JIRA Server Maintenance
Service: Jira
Description: The ITS and ECS instances of JIRA (issues.[its|ecs].utexas.edu) will undergo server maintenance. The applications will be unavailable during this time period.
8:00 AM - 12:00 PM
UniPrint Upgrade
Service: UTprint
Description: upgrading Uniprint 8.3 to 8.4
8:30 PM - 6:00 AM
MAI Power Outage
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the North Panel will ... (more)
6:00 AM - 6:15 AM
MSSQL Maintenance
Service: Microsoft SQL Server
Description: SQL01 cluster will undergo fail-over from active node to passive node. There will be a brief disruptions on database connections to SQL01 during the process.
6:30 AM - 7:00 AM
Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the TIM Administrative Application or the TIM Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 8:00 AM
SIS & OSFS JIRA Server Maintenance
Service: Jira
Description: The SIS (issues.reg.utexas.edu) and OSFS (lcm-issues.its.utexas.edu) instances of JIRA will undergo server maintenance. The applications will be unavailable during this time period.
7:00 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: Networking will be performing a reset to the supervisor engines on one of the UDCC core routers to restore diagnostic testing that has reported an error. The work will be non-disruptive.
1:00 PM - 3:00 PM
Test and Dev ITS Central RAC Maintenance
Service: Oracle
Description: OS patching on the test and dev ITS Central RAC databases. While the database will remain up and there will be no outage, there is a potential for a small disruption when services are failed-over.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 6:00 PM
Course Instructor Survey routine maintenance
Description: Migrate changes to PROD to improve email notifications, Teaching Assistant reports, etc.
8:30 PM - 6:00 AM
MAI Power Outage South
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the South Panel will ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 PM - 8:00 PM
Emergency Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting emergency, disruptive maintenance on the DHCP servers supporting the campus wireless network. The maintenance is to restore the failover mode of operation on the ... (more)
8:30 PM - 6:00 AM
MAI Power Outage South
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the South Panel will ... (more)
4:00 PM - 8:00 PM
UTBackup - Vendor Maintenance
Service: UTBackup
Description: UTBackup service is being upgraded to provide better performance and stability.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
6:00 PM - 10:00 PM
University Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:30 AM - 7:30 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: regular planned maintenance window for ITS CAT1 and non-CAT1 MySQL
6:30 AM - 7:30 AM
XML Gateway outage (MySQL maintenance)
Service: XMLGateway
Description: A 5-10 minute Cat 1 MySQL outage is scheduled during this maintenance window. The interruptions are expected during the first 30 minutes.

Execution of calls to XML Gateway, during the MySQL outage,... (more)
6:30 AM - 7:30 AM
Planned MySQL maintenance on March 19 will cause interruption to Document Repository
Service: Document Repository
Description: Planned CAT1 MySQL maintenance will cause 5 to 10 minutes interruption to Document Repository during the first 30 minutes
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: CTL's (The Center for Teaching and Learning's) classroom scanning application will undergo a planned outage for maintenance.
2:00 PM - 4:00 PM
Star Line Breaker Installation Maintenance notification for incident # 267784
Service: University Data Center
Description: What is being performed:
Installation of Star Line Breakers in overhead bus to energize L6 cabinet power strips.

When:
Wednesday 3/19/2014 starting at 2:00pm until complete

Impact on UDC/... (more)
9:00 AM - 3:00 AM
ITS Central RAC (QUAL) maintenance outage
Service: Oracle
Description: Database maintenance
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
2:00 AM - 6:00 AM
Expedited - Legacy VoIP reset...
Service: Telephone Service (Retirement in Progress)
Description: Our vendor will be restoring data that was "scrambled" because of a failure on 3/18. We do not expect a service disruption, but this activity has the potential to briefly affect 1900+ legacy VoIP ... (more)
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!